Missing HWC Items: Frustrations with Supply Order & HO Customer Service"

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Discussion Overview

This thread discusses frustrations related to missing items from supply orders, particularly HWC items, and experiences with customer service from the home office (HO). Participants share their personal experiences with order fulfillment and adjustments, as well as their feelings about the situation.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions missing multiple items from their supply order, including HWC pins and cake testers, and expresses frustration over the inability to adjust the order online.
  • Another participant shares their experience of missing daisy plates and hopes for a smooth adjustment process.
  • Several users report missing the daisy plates and express confusion over why they were not included in their orders.
  • One participant notes that they received their order complete and plans to market the items at upcoming shows.
  • Another participant expresses anger over issues with their show submission and the impact on receiving HWC items, feeling stressed by the situation.
  • Some participants speculate that the home office may be packing the plates in separate boxes despite packing slips indicating otherwise.
  • One participant shares a positive experience of receiving their order complete and expresses satisfaction with the items received.
  • Another participant expresses concern about the efficiency of the home office in handling orders and adjustments.

Areas of Agreement / Disagreement

Views differ regarding the completeness of orders received, with some participants reporting missing items while others received everything. There is no clear consensus on the reasons behind the missing items.

Contextual Notes

Participants are sharing personal experiences related to supply orders and customer service interactions, reflecting a range of emotions from frustration to satisfaction.

Who May Find This Useful

Consultants experiencing similar issues with supply orders or those interested in the community's shared experiences regarding customer service interactions may find this discussion relevant.

pampered.chris
pampered.chris
Gold Member
Messages
1,742
So I ordered my HWC items on a supply order and I received my order tonight. The packing slip shows they are included in the box, it doesn't look like the box was tampered with in any way and I am missing 3 sets of HWC pins, the cake tester, the daisy plates, the flexible scraper and 2 sets of your life, your way brochures, they did send me some of the 90 super starter flyers, that I don't need. But I am missing a LOT of stuff.

I am on hold w/ HO as I can't do an online adjustment b/c the order isn't available to adjust.

GRRRRRRRRR
 
Oh no, that sounds like you are missing a box full. Hopefully your hold time will be short!
 
My supply order came without the daisy plates. Urgh! I hope your adjustment goes as smoothly as mine did this morning.
 
  • Thread starter
  • #4
Update: After 42 min on hold, someone answered. The adjustment is placed and hopefully I will have everything really really soon!! I was so excited about getting them and bummed when all I had was the microfiber towel and recipe cards. But man am I lovin' those!!

I told BF that I will market the microfiber towel as "the one your hubby won't steal to use when cleaning the car". I have a lot of customers tell me that their hubbys use them to dry the car or motorcycle or just take them and they never see them again. This one, he won't steal!!

And the recipe cards!! LOVE THEM!!!
 
Has anyone received the ones they earned??? I have not gotten mine yet???
 
I received my box of HWC but I didn't open earlier today


After reading this I opened it up and I am missing the plates and towel - what happen that no one is receiving the plates - they had to know because aren't the plates heavy - wouldn't that show up on the postage meter thingy

:chef:

I just went to product adjustments on CC and my supple order isn't there - I can't do an adjustment tonight and there isn't a call back time tonight - I am on hold but who knows if they will anwser or not.

:chef: :chef:
 
Last edited:
I got my box today and everything was in it! I absolutely love everything! I plan to start marketing these at all April Shows & booths! WOOHOO!
 
  • Thread starter
  • #8
I am certainly glad that some of you are receiving all of your ordered items.

I thought the same thing about how heavy the plates are and how did they miss that.

I hope to have mine soon.
 
I just got my supply order and everything was there except the daisy plates
 
FYI- I think HO might be packing the plates in separate boxes, even though the packing slips indicate they're shipping with other things. I got a box this morning that contained just the plates. It's still too soon for them to be the adjustment set.
 
chefann said:
FYI- I think HO might be packing the plates in separate boxes, even though the packing slips indicate they're shipping with other things. I got a box this morning that contained just the plates. It's still too soon for them to be the adjustment set.
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I don't understand why they wouldn't have known that when you did the adjustment? I would think their system would be able to tell them.
 
My order was missing the plates, scraper and cake tester. *sigh* Since it doesn't show up on on the adjustment page I had to call and was on hold for about 10-15 minutes. Not bad but weird!
 
BlessedWifeMommy said:
I don't understand why they wouldn't have known that when you did the adjustment? I would think their system would be able to tell them.
Click to expand...

The packing slip in the original box indicated that the plates were in that box. So I think the system inaccurately indicated that everything was originally shipped in one box. I don't think what came today was the adjustment, since it arrived only 24 hours after I called HO. I'm going to give it until next Friday, and see if another set arrives. If they do, I'll return one.
 
I did not get my plates in this box. BUT I did notice a sample order I did not place and when I try and pull it up nothing shows so not sure if thats the plates or what. Maybe tomorrow I'll get the plates?!??!!?!?!?
 
All of my items came in one box. Hope you all get it straightened out soon!
 
My supply order came today without the daisy plates and cake tester too! I did an online adjustment and am waiting for the reference number. Glad to hear that I am not alone. I couldn't figure out why the box was so light. All that was in the box were consultant agreements, P3 receipts, cooking show planners, mini catalogs and the recipe cards. I was so looking forward to be able to show off the daisy plates this weekend to try to get some advanced orders and book some May shows.
 
I got mine today with everything :) I am happy camper (for now LOL)!!!!!
 
Well at least you are getting them! I am so angry, I submitted a show on March 31st after harrassing the host to close it quicker and then there was a declined credit card so I submitted a new one on April 1st. I called HO and they said everything was fine (it was some Indian guy) with the show and that I would be getting the HWC things. I also received an email saying it was approved. Then on April 4th it said "hold" again for the show so I called and they said that to manually delete the old credit card b/c of the changeover to the new system!!! Then they changed my submission date to April 1st so now I will not be getting anything!!! :mad: I am so angry at them! It took 2 more calls with different people each time to finally get the show off of hold.

Also I reached $5000 in sales 7 days before my 90 day end date and I have not gotten the $100 PC dollars I am supposed to get! I am so angry it makes me not want to do this anymore b/c they keep screwing things up. I didn't want additional stress, I wanted something that I would enjoy and now it is stressing me out!
 
  • Thread starter
  • #19
slapsappyhappy said:
Well at least you are getting them! I am so angry, I submitted a show on March 31st after harrassing the host to close it quicker and then there was a declined credit card so I submitted a new one on April 1st. I called HO and they said everything was fine (it was some Indian guy) with the show and that I would be getting the HWC things. I also received an email saying it was approved. Then on April 4th it said "hold" again for the show so I called and they said that to manually delete the old credit card b/c of the changeover to the new system!!! Then they changed my submission date to April 1st so now I will not be getting anything!!! :mad: I am so angry at them! It took 2 more calls with different people each time to finally get the show off of hold.

Also I reached $5000 in sales 7 days before my 90 day end date and I have not gotten the $100 PC dollars I am supposed to get! I am so angry it makes me not want to do this anymore b/c they keep screwing things up. I didn't want additional stress, I wanted something that I would enjoy and now it is stressing me out!
Click to expand...

I am very sorry that you are having a hard time. But please do not give up on your PC biz. You obviously are doing well with your business and shouldn't give it up right now.
Home office is trying so hard right now to "catch up" with all of the changes. And hopefully once they get over the speed bumps of training new consultants and such things will be smooth sailing again. Please do not allow this to decide your future and opportunities that you have as a consultant. Everyone right now is experiencing hard times. I am sure that PC Home office is no exception. They are probably trying like every other company to "downsize" and not "ruin" the services they provide. granted, in a LOT of ways the services are very bad, but they are trying. Please be patient. Don't give up!!
 
slapsappyhappy said:
Well at least you are getting them! I am so angry, I submitted a show on March 31st after harrassing the host to close it quicker and then there was a declined credit card so I submitted a new one on April 1st. I called HO and they said everything was fine (it was some Indian guy) with the show and that I would be getting the HWC things. I also received an email saying it was approved. Then on April 4th it said "hold" again for the show so I called and they said that to manually delete the old credit card b/c of the changeover to the new system!!! Then they changed my submission date to April 1st so now I will not be getting anything!!! :mad: I am so angry at them! It took 2 more calls with different people each time to finally get the show off of hold.

Also I reached $5000 in sales 7 days before my 90 day end date and I have not gotten the $100 PC dollars I am supposed to get! I am so angry it makes me not want to do this anymore b/c they keep screwing things up. I didn't want additional stress, I wanted something that I would enjoy and now it is stressing me out!
Click to expand...

Don't give up! On either your business or getting the HWC items. I would call your upline director and explain that you spoke with someone there that said that you would get the items. Get someone on your side and pursue getting it resolved.
 
my supply order of hwc came in a padded envelope, packing slip said carton 1 of 1 but no plates
 
Teresa Lynn said:
my supply order of hwc came in a padded envelope, packing slip said carton 1 of 1 but no plates
Click to expand...

If you ordered the plates and they were on the packing slip you need to contact the Solution Center or do a product adjustment using the supply order information to let them know the plates were not with it.
 
I just got my supply order where I ordered all the items as I didnt reach the $$$ to get them. I got the plates which are awesome, the scraper & the recipe cards....but no cake tester and no micro towel. Luckily I was able to submit an online adjustment.
 
i REC'D THE ONES i ERANED on Tuesday and my supply order is scheduled to arrive today with the pink items I ordered, so I have 2 of everything :)
 

Frequently Asked Questions

What should I do if my supply order is missing items?

If your supply order is missing items, first check your packing slip to ensure that the items were not included. If they are indeed missing, contact Pampered Chef's customer service for assistance. Be prepared to provide your order number and details about the missing items to expedite the process.

How can I reach customer service for missing HWC items?

You can reach Pampered Chef's customer service by calling their dedicated support line or by using the contact form on their website. Make sure to have your order details handy to help them assist you more efficiently.

What are the common reasons for missing items in supply orders?

Common reasons for missing items in supply orders include inventory shortages, shipping errors, or items being backordered. It's always a good idea to check the status of your order and any notifications from Pampered Chef regarding your shipment.

How long does it typically take to resolve issues with missing items?

The resolution time for missing items can vary, but most issues are addressed within a few business days. If you have not received a response within that timeframe, it's advisable to follow up with customer service for an update.

What can I do to prevent future issues with my supply orders?

To minimize issues with future supply orders, double-check your order before submitting it, keep track of your order confirmations, and stay updated on inventory levels. Additionally, consider placing orders during times when stock levels are more stable, such as outside of peak seasons.

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