Maximize Your Host's Earnings: Tips for Handling Outlet Orders on Shows

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SUMMARY

This discussion focuses on the challenges faced by hosts when managing outlet orders during shows, specifically highlighting the issues with outside orders not counting towards the host's earnings. Participants shared experiences of customers placing significant outlet orders online, which complicates the order fulfillment process and affects the host's commission. The conversation emphasizes the importance of informing hosts about outlet item policies prior to shows to prevent misunderstandings and financial discrepancies.

PREREQUISITES
  • Understanding of outlet item policies in direct sales.
  • Familiarity with online order processing systems.
  • Knowledge of commission structures for hosts in direct sales.
  • Experience with customer service protocols for order cancellations.
NEXT STEPS
  • Research best practices for communicating outlet item policies to hosts.
  • Explore effective strategies for managing online orders during live shows.
  • Investigate customer service solutions for handling order cancellations efficiently.
  • Learn about the impact of online shopping behavior on direct sales commissions.
USEFUL FOR

This discussion is beneficial for direct sales hosts, sales consultants, and customer service representatives involved in managing orders and commissions in the direct sales industry.

finley1991
finley1991
Messages
1,712
I had a show this past week with a former consultant. She hosts for me each year and it's always a $1k+ show (and yes... I have asked her repeatedly to come back to PC!!!)

On this show, I had 4 outside orders of ALL outlet items. They went to the website, found what they wanted and filled out an outside order form. One order was $200+ (lots of pro cookware). She was bummed that it doesn't count but was understanding when I explained why.

Just wondering if anyone gives hosts a heads-up on this before the show so things like this don't happen... I normally don't because it wasn't an issue in the past, but the outlet orders on this show are around $300 total.

Thoughts?
 
I mention to outlet at all my shows when passing out the prize drawing slip. And explain then that the outlet items can only be placed online. Every now and then someone will have "pre shopped" online and bring an order with them to a show. How about talking about the executive cookware and getting it for half or free by hosting? I am sure you already tried but I have to throw it out there! :)
 
Congrats first of all on a great show! :)

I just recently had that happen. The customer didn't know about the outlet and followed the directions to my website to a T. Well I guess she was called away from the computer and her session timed out. Therefore placing a $289 order on my website but not my hosts show! Um, that's a BIG difference to attach that order. After reviewing the order, there were 2 outlet items on there but it was a MESS trying to get HO to cancel the order. They never shipped it but they are STILL trying to refund her the money. The order is still showing up on my paycheck. Ho says they are working on trying to cancel orders but it's just not easy right now. :(
I did have a host who was very upset with PC and how difficult it is to cancel and how her sister now has to have dual charges until PC can get it worked out! UGH!!


I'm sorry Colleen. good luck!
 

Frequently Asked Questions

What are outlet orders and how do they work in Pampered Chef shows?

Outlet orders refer to products that are available at discounted prices through the Pampered Chef outlet. During shows, hosts can encourage guests to purchase these items, which can help increase the overall sales for the show. Outlet orders are processed just like regular orders, but they often come with special pricing that can attract more buyers.

How can I encourage my hosts to promote outlet orders during their shows?

To encourage hosts to promote outlet orders, provide them with information about the benefits of these products, such as their discounted prices and unique offerings. Share tips on how to showcase these items during the show, such as highlighting their value and demonstrating how they can enhance cooking experiences. Additionally, remind hosts that higher sales can lead to greater rewards for them.

What strategies can I use to handle outlet orders effectively during a show?

Effective strategies for handling outlet orders include keeping an updated list of available outlet items and their prices, as well as preparing a special display for these products at the show. Encourage hosts to mention outlet items during their presentations and to include them in their follow-up communications with guests. Additionally, consider offering incentives for guests who purchase outlet items, such as a raffle entry or a small gift.

How can outlet orders impact a host's earnings?

Outlet orders can significantly impact a host's earnings by increasing the total sales for the show. Since hosts earn a percentage of the total sales, promoting outlet items can lead to higher overall sales figures. Additionally, if the outlet orders include items that guests are particularly interested in, it can create a buzz that encourages more purchases, further boosting the host's earnings.

What should I do if there are issues with outlet orders after the show?

If there are issues with outlet orders after the show, such as backorders or product availability concerns, it's important to communicate promptly with the host and the guests. Provide updates on the status of their orders and offer solutions, such as alternative products or refunds if necessary. Maintaining clear communication can help manage expectations and ensure customer satisfaction.

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