Made a Mistake! Can I Fix This?

Click For Summary

Discussion Overview

This thread centers around a participant's concern about forgetting to enter a host's booking for a show they recently submitted. The discussion includes various personal experiences and suggestions regarding how to address the mistake and the potential responses from the Home Office (HO).

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses anxiety about forgetting to enter a host's booking and seeks advice on whether HO might allow a correction.
  • Another participant shares their experience of having a similar issue, indicating that HO did not allow changes after submission.
  • Several users suggest contacting HO immediately, with some noting that the worst outcome would be receiving a "no."
  • One participant mentions that if HO cannot add the booking, the host could still receive the special for her own show.
  • Another participant suggests that if the consultant has another show, they could book the host off of it and explain the situation to her.
  • Some participants discuss the implications of hosting their own shows and the eligibility for host discounts, with one noting the confusion around booking benefits.
  • Another participant mentions the possibility of checking with a director for any unused bookings that could be utilized.

Areas of Agreement / Disagreement

Views differ on the likelihood of HO allowing changes after submission, with some participants sharing negative experiences while others remain hopeful about the outcome.

Contextual Notes

The discussion reflects the challenges faced by new consultants in navigating the booking process and the potential impact of mistakes on their early experiences in the business.

Who May Find This Useful

New consultants and those interested in understanding the booking process and potential pitfalls may find this discussion relevant.

D
deliciousdiva
Messages
44
Please tell me I might be able to fix this! I submitted my firrst show last night to HO. It was from Aug 27, but it took awhile for her to get payments, etc. I checked and triple checked this order b/c I was so afraid of making an Expensive mistake! Well I submitted it, (Yeah me! One down!) I felt great about it...I then woke up this am, out of a deep sleep...b/c I somehow realized I forgot to enter the host's own booking for September!!!!! OMG! She is going to be sooo mad! Will HO take pity on a new consultant and let me add her Sept. booking if I call them this morning? My gut says no, but I thought someone here may have an experience they can share to offer some hope! Plus, her Sept. booking was going to qualify me in my first 30 days. SoI'm sad for her and me.:cry:
 
I would call HO immediately. They have been so fast lately though. Good luck.
You can always just give her the special and pay the difference yourself.
 
  • Thread starter
  • #3
Pay the difference?There is no way I can pay the difference of $345! She wants the Ex. 7 piece set!
 
If I were you I would definately call HO. The worst that they can say is no, but then you will know that you at least tried.
 
  • Thread starter
  • #5
I tried to call HO...are they closed on Sat?
 
deliciousdiva said:
are they closed on Sat?
Click to expand...

I believe they are only open on Saturdays during the holidays. I'd send an email today. They won't get it til Monday but at least you will have proof that you tried and they might add it to the computer for you.

Good Luck!
 
They are central time. Sometimes they work on Sat, keep trying.

Do you have another show? If so, I would just book this person off of it. They when she has her show put the past host order in that name, Explain to her that you made an error and even though the order is in a different name it is still hers. You will need to make a note of it though since it is a warranty item. I've done this when I made a mistake. Just let your host know why there is someone on her show that she doesn't know. Make sense?
 
I think if you talk to a supervisor they can adjust it for you.
 
Call HO talk to a supervisor, see what they can do.

If not, then still hold the show...she gets the host special for her own show.

What she doesn't get is a 2nd host special for her show and if she wants it then you'll have to book it off another show or something. It WILL affect the guest sales of her show though not having that order on there.

I hope it works out.
 
A supervisor would be your best bet, in the past once a show is submitted no changes can be made. But it is worth a try.

I feel that it is very important that the host get the 7 piece executive set. If HO can not add it to the order I would explain what happened to your friends and family and ask them if there is anything they would like to order. I would collect $150 orders and submit a party to get the host special and submit this party right away so that the host does not have to wait to long for her cookware. Also be honest with the host and explain what happened and that she is going to get her cookware it may just be a week late, I'm sure she will be very understanding.
 
I think they might give you the benefit of the doubt since it is your first show!;) ;)
 
The other option would be to see if your Director has any unused bookings floating around (I know I always do). If she does, using the same premise of before (where you submit a show really fast and put the booking in), you could use that originating hosts name and PHD for your booking benefit.

HTH...SIID!
 
OH NO!! I just looked at my first showed I held in July, that I booked a show off of, to see if I had put in the booking....I forgot!! There goes my new cookware :( Bummer!!!
 
PCwithStay-C said:
OH NO!! I just looked at my first showed I held in July, that I booked a show off of, to see if I had put in the booking....I forgot!! There goes my new cookware :( Bummer!!!
Click to expand...

Do you mean that you booked another show for yourself? If that is the case, you aren't eligible for the cookware anyway... this is from the Host Program Q&A:

What host benefits do Consultants receive for
hosting their own Show?
A. Consultants who host a Show will receive free
product value, half-price products, and a discount of
up to 30%, according to the regular host program.
• A Consultant may order the current Monthly Host
Special as the host of her Show.
• However, a Consultant is not eligible for the
Booking Benefit (as a past host) or for the 10%
past host discount.
(See Recipe for Success, p. F-4, for other details on
Consultant-hosted Shows.)
 
OK, I am so horrible with deciphering code :p
so if I booked a show from my July show (hosted by me), that is being held in Sep, I am not eligable for the host discount in Sep, meaning i cant get the cookware for 60% off??? does that make sense?
 
Last edited:
PCwithStay-C said:
OK, I am so horrible with deciphering code :p
so if I booked a show from my July show (hosted by me), that is being held in Sep, I am not eligable for the host discount in Sep, meaning i cant get the cookware for 60% off??? does that make sense?
Click to expand...

If the show you booked in Sept. is one you are hosting yourself, you can get the host bonus on that show.....what you are not eligible for is the PAST HOST bonus. So if the booking was for someone else, you cannot order as the past host and get the cookware for 60% off. Does that make sense?
 
thanks Becky, that makes sense. still bummed that i dont get the cookware :( maybe ill see if the host doesnt order it, if she minds if I do??
 
deliciousdiva said:
Please tell me I might be able to fix this! I submitted my firrst show last night to HO. It was from Aug 27, but it took awhile for her to get payments, etc. I checked and triple checked this order b/c I was so afraid of making an Expensive mistake! Well I submitted it, (Yeah me! One down!) I felt great about it...I then woke up this am, out of a deep sleep...b/c I somehow realized I forgot to enter the host's own booking for September!!!!! OMG! She is going to be sooo mad! Will HO take pity on a new consultant and let me add her Sept. booking if I call them this morning? My gut says no, but I thought someone here may have an experience they can share to offer some hope! Plus, her Sept. booking was going to qualify me in my first 30 days. SoI'm sad for her and me.:cry:
Click to expand...


I did that with my 1st show that I had ever submitted and HO told me that there was no way I could put the booking in. I hope you get a different answer then I did:)
 

Frequently Asked Questions

What should I do if I made a mistake on a customer's order?

If you made a mistake on a customer's order, the first step is to contact the customer as soon as possible. Apologize for the error and explain the situation. Depending on the nature of the mistake, you may need to place a new order or issue a refund. Always ensure to keep the customer informed throughout the process to maintain trust and satisfaction.

Can I change an order after it has been submitted?

Once an order has been submitted, it may be difficult to make changes. However, if you catch the mistake quickly, you can contact Pampered Chef's customer service to see if they can assist you in modifying the order before it ships. Be sure to have the order details ready when you call.

What if I sent the wrong product to a customer?

If you accidentally sent the wrong product, reach out to the customer immediately to inform them of the error. Arrange for the return of the incorrect item and send the correct product as soon as possible. Pampered Chef typically allows for returns and exchanges, so consult their policies for guidance on how to proceed.

How can I prevent mistakes in future orders?

To minimize mistakes in future orders, double-check all order details before submission. Consider using a checklist or order form to ensure that all items are correct. Additionally, keeping clear communication with your customers can help clarify any uncertainties before finalizing their orders.

What should I do if a customer is unhappy with how I handled a mistake?

If a customer is unhappy with how you handled a mistake, listen to their concerns and apologize sincerely. Offer a solution, such as a discount, a replacement, or a refund, depending on the situation. Showing empathy and a willingness to make things right can help rebuild the relationship and retain their business.

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