Lost Online Catalog Order - Help Needed!

[lesliec]

I had a catalog show going that was set up online. We had planned to close it out last night, but we didn't. Well last night another order came in about 11:30. When I got up this morning I could see the email notifying me that there had been an order, but when I went online to review it and to transfer it to P3 it was gone.
Can someone tell me what to do and how to find it. TIA.

 

[ChefBeckyD]

I had a catalog show going that was set up online. We had planned to close it out last night, but we didn't. Well last night another order came in about 11:30. When I got up this morning I could see the email notifying me that there had been an order, but when I went online to review it and to transfer it to P3 it was gone.
Can someone tell me what to do and how to find it. TIA.

It's probably in your closed shows. When you go into your show on the PC website, you can change it so you view closed shows. Just change the closing date, and it will open it back up for you.

 

[lesliec]

Thank you. I almost had a heart attack!!!!

 

[ChefBeckyD]

Thank you. I almost had a heart attack!!!!

I remember the first time that happened to me, too!

 

[AnaCash]

Hi there! I'm sorry to hear about the issue you're experiencing with your online catalog show. It can be frustrating when an order seems to disappear like that. Have you checked your email's spam or junk folder to see if the order confirmation may have ended up there? If not, I would recommend reaching out to the customer who placed the order to confirm that they did indeed place it and to see if they have a copy of their order confirmation. If all else fails, you can also contact Pampered Chef's customer service for assistance in locating the missing order. I hope this helps and that you're able to resolve the issue soon. Best of luck!