So this is what has happened to me. The consultant who hosted my show didn't know how to put the free product value in as kit credit, so the $40 was not put in and the kit was ordered at full price. Fine, but I would really like to find out if anything can be done to retrieve that $40 FPV. Also, trying to find out the product code for the kit credit for the consultant that did my show. I emailed HO earlier today about the problem and Maria at HO says that nothing can be done to retrieve the $40 fpv that it's just gone.... should i ask to talk to someone else? bummer....