(Long)Angry Miserable Customer Nasty Nasty Nasty

[legacypc46]

Mom blasted me with another happy email this morning. I wrote her back basically saying enough is enough - I will NOT be attacked and belittled. The GC will be in her mailbox by tuesday and I'd appreciate if she found herself a nother PC consultant if ever she should need one.

Good for you Carolyn. No business is worth someone feeling entitled to bash you.

One of the blessings of this business is choosing what we're willing to accept and being able to walk away from those who don't understand boundaries.:angel:

 

[Kitchen Diva]

Aw thanks Linda
The Entenmann's Marshmallow Iced Devil's Food Cake certainly helped!

Let me know when you want me to send Cousin Luigi over to see her. LOL

Mmmm cake solves all your problems! Wish I had a cute animated cake gif.

 

[Kitchen Diva]

What!?!?!

Mom blasted me with another happy email this morning. I wrote her back basically saying enough is enough - I will NOT be attacked and belittled. The GC will be in her mailbox by tuesday and I'd appreciate if she found herself a nother PC consultant if ever she should need one.

Who sends nasty emails to people on Easter? That woman is either mixing medications, or needs to be mixing medications! What a nut job!

Sorry you even have to deal with her. I would tell her if she sends you another email you are calling the cops and filing harassment charges. I know they are just emails, but I don't want to hear about my friend from CS with the infected ear just got run over by a car in her neighborhood by a psycho PC guest gone stalker on the 10 pm news!

 

[priscilla]

From another point of view:The customer was inconsiderate to react they way she did. Impolite, etc, especially the later contacts.BUT... she did not receive the email (it bounced) and you cannot guarantee she received the phone message either, as someone may have erased it. So, from her point of view, you did not contact her. Robin

 

[jcwarr]

I am a chocoholic. I've been sitting here eating an Entenmannn's Marshmallow Iced Devil's Food Cake...straight otu of the box LOL

i LOVE this cake!! we used to call it 'neatening' when my best friend and i would dig in during grad school!! we would claim we were just 'neatening' the edges - next thing you knew...it was all gone!!

btw - i think you handled the situation perfectly!!! with class and dignity - not easy when faced with an irate person!

 

[Kitchen Diva]

From another point of view:

The customer was inconsiderate to react they way she did. Impolite, etc, especially the later contacts.

BUT... she did not receive the email (it bounced) and you cannot guarantee she received the phone message either, as someone may have erased it. So, from her point of view, you did not contact her.

Robin

However, she did clear that up, and the spiteful and uncessary emails continued to come. Regardless of whether or not she recieved the email or phone call that is no way to treat a person. I have 16+ years of Sales Management experience and in dealing with angry/upset customers. Normally they calm down after you let them vent, and fix the issue. Carolyn fixed the issue and she kept attacking her.

There actually are customers out there that are worse than what Carolyn has shared with us. I've been "blessed" at having several of them myself. I pray you never have the pleasure that Carolyn or myself have had with customers like this.

 

[janetupnorth]

I know I shouldn't be shocked, but I continue to be surprised at the self-centered mindset of people out there..."I wanna talk about me
Wanna talk about I
Wanna talk about number one
Oh my me my
What I think, what I like, what I know, what I want, what I see"Toby Keith has the pulse of today's society!

 

[dannyzmom]

From another point of view:

The customer was inconsiderate to react they way she did. Impolite, etc, especially the later contacts.

BUT... she did not receive the email (it bounced) and you cannot guarantee she received the phone message either, as someone may have erased it. So, from her point of view, you did not contact her.

Robin

And if you were waiting to hear from a Partylite consultant and had not heard form her, would you send her a vicious email or would you call/email her and say "I have not yet heard from you about the GC, has it been sent yet? Is everything ok?" I would like to think you would handle yourself appropriately and not with the viciousness this lady showed. But then again, I tend to expect humans to act like humans...silly me.

 

[Nanisu]

I have friend who has been in the professional painting business for a long time and he said something to me once that I use all the time when I need to bless and release. He told me "sometimes people just need to be mad. It doesn't mean you have to play that game--if you have done all you can to fix their situation with you and they still need to be mad, don't play the game any longer. They will eventually find someone else to be mad at". I thought of him when I read your original post. Don't let it wreck your attitude about your business--not everyone who shops at Target is happy all the time either. The Target manager doesn't chase them down and grovel. Some people just need to be mad. And whatever you do, don't let it come between you and your friend. My mom's a little goofy too.

 

[MissChef]

And if you were waiting to hear from a Partylite consultant and had not heard form her, would you send her a vicious email or would you call/email her and say "I have not yet heard from you about the GC, has it been sent yet? Is everything ok?" I would like to think you would handle yourself appropriately and not with the viciousness this lady showed. But then again, I tend to expect humans to act like humans...silly me.

Amen Sister-friend!!! :thumbup:

 

[momoftwins]

Wow Carolyn - what a psycho you have been dealing with! I really truly hope she does not bother you again! YIKES! You handled it wonderfully!

 

[tabnat80]

Yikes, Sorry you had to deal with the psycho. I wouldn't call her or email her with specials ever again. She sounds really mean.

 

[Sallie_M]

I have friend who has been in the professional painting business for a long time and he said something to me once that I use all the time when I need to bless and release. He told me "sometimes people just need to be mad. It doesn't mean you have to play that game--if you have done all you can to fix their situation with you and they still need to be mad, don't play the game any longer. They will eventually find someone else to be mad at". I thought of him when I read your original post. Don't let it wreck your attitude about your business--not everyone who shops at Target is happy all the time either. The Target manager doesn't chase them down and grovel. Some people just need to be mad. And whatever you do, don't let it come between you and your friend. My mom's a little goofy too.

THANK YOU, Nanisu! I am a CSR at an insurance company for my day job. It gets pretty bad some days (we can always tell when there is a full moon!). I am sharing your post with them today

 

[Sallie_M]

And, yes, Carolyn, you handled it like a professional. Be glad it is the daughter you will be seeing when it is spent, not the Mom!

 

[dannyzmom]

I have friend who has been in the professional painting business for a long time and he said something to me once that I use all the time when I need to bless and release. He told me "sometimes people just need to be mad. It doesn't mean you have to play that game--if you have done all you can to fix their situation with you and they still need to be mad, don't play the game any longer. They will eventually find someone else to be mad at". I thought of him when I read your original post. Don't let it wreck your attitude about your business--not everyone who shops at Target is happy all the time either. The Target manager doesn't chase them down and grovel. Some people just need to be mad. And whatever you do, don't let it come between you and your friend. My mom's a little goofy too.

GREAT advise Nanisu - thanks for sharing!!

 

[MissChef]

I have friend who has been in the professional painting business for a long time and he said something to me once that I use all the time when I need to bless and release. He told me "sometimes people just need to be mad. It doesn't mean you have to play that game--if you have done all you can to fix their situation with you and they still need to be mad, don't play the game any longer. They will eventually find someone else to be mad at". I thought of him when I read your original post. Don't let it wreck your attitude about your business--not everyone who shops at Target is happy all the time either. The Target manager doesn't chase them down and grovel. Some people just need to be mad. And whatever you do, don't let it come between you and your friend. My mom's a little goofy too.

Your post is great and it is wonderful advice!!! Thank you for sharing that!!! That is so true! Your Target comment reminded me of the recruiting thing I've been taught about just because the waitress offered pie doesn't mean I have to take it but I didn't get offeneded that she asked and basically I expected her to do so, just like recruiting, not everyone want to do this business but just about everyone expects you to ask, and no one is going to be offended if you just ask!
The part I bolded is hillarious, I think everyone has someone in their family that is a little whacked out!! My Mom does some crazy things sometimes, but in my family my real Dad was the psyco!

 

[Nanisu]

Thanks for your kind comments. When referring to my mom (who definitely is a little high on the "how many things can I complain about today" scale), I just wanted Carolyn to not let this friend's mom wreck her friendship with her neighbor--my guess is the daughter already knows that the mom is capable of popping off like this already, LOL. Carolyn, this is a wonderful business and you will definitely meet more hosts and guests that you like than ones like this one. My business has been such a blessing.

 

[ted122781]

Good God Almighty! Those were scathing e-mails.
The way you treated this whole situation was great.
I hope that if I ever encounter a situation like this, that I will be just as professional as you were. Great job!

 

[Rebeccascabinet]

I am so sorry you were treated that way. I would just send the GC and thats all! There is no need to send anything else or make anymore contact with her. You can not make everyone happy, so you need to let it go. If she's gonna be mad, there is nothing you can do to change that. Nanisu's advice was perfect, some people just want to be mad. If she's not mad at you, she'll be mad at someone else. I have a sister who is that way. She has to be fighting or mad with someone about something. There can be no peace in her life. We've just learned to ignore her and not let it bother us, but I feel sorry for the rest of society who has to deal with her!

 

[krzymomof4]

Carolyn
I think you handled yourself with class...as always:love:
I would have bawled for days. These type of people always make me want to run and hide in a corner.
Bravo to you for telling her to hit the road! Just because you have tact, class and professionalism; doesn't mean you have to tatoo WELCOME across your forhead!

Great advicef Nanisu! I will definatly be printing that off in bold letters. It is about time I stop letting people like this affect my business.

 

[chefallison53]

Mom blasted me with another happy email this morning. I wrote her back basically saying enough is enough - I will NOT be attacked and belittled. The GC will be in her mailbox by tuesday and I'd appreciate if she found herself a nother PC consultant if ever she should need one.

What did she say in this email?

 

[pamperedlinda]

OMG Carolyn, how horrible. I would have wanted to spit nails at her! I think you handled yourself very well. It was a comedy of errors and she chose to take the low road - kudos to you for taking the high road girlfriend. Sounds to me like this woman has a whole lot more going on than anyone knows. Are you going to say something to her daughter about the situation? Be very careful how you approach it with her, it sounds like a very touchy subject and I don't envy you that task. Coul dbe that there is a bad situation, I'd be tempted to say nothing and if your friend ever confides in you about problems with mom maybe that is the time to tell her what happened....I don't know what I'd do. Let us know the outcome if and when you do.

 

[lacychef]

I think you handled it wonderfully! I would have been having a little extra chocolate too~~from one chocoholic to another

 

[janetupnorth]

Something just triggered a thought?What if this is all from jealousy? What if the mom is jealous of the friendship you have with her daughter and was looking for a quick easy way to destroy it?I have an aunt who would do something this horrible to her daughter out of jealousy. We've watched it for years and it is a mental issue for her but she isn't on any meds for anything else and I don't know if a doctor would diagnose her because the jealousy and anger is only directed at the daughter.My mom has become my cousin's surrogate mom (cousin is 42 in August!!!!) because of the ups and downs with her own mom. She switches back and forth between nice, helpful mom and a sabotaging mom - it's odd....just a thought...

 

[raebates]

Hey, Carolyn, do you need my ankle-kicking services? How dare she pick on one of my buddies!You just let me know if you need me.I'll do it.
I mean it.

 

[pamperedlinda]

Rae, I just love th visual of you running around kicking ankles!

 

[janetupnorth]

Hey, Carolyn, do you need my ankle-kicking services? How dare she pick on one of my buddies!

You just let me know if you need me.

I'll do it.
I mean it.

Hey Rae - how did that smiley get a black eye and a missing tooth if you're running around kicking ankles? Or did you tell him to bend over and kiss his butt good-bye and get him while he passed his ankles????

 

[raebates]

Linda, It would be great exercise. Of course, the good thing is that I wouldn't have to run too fast to get away. Janet, the last one was a little faster on the recovery than I expected.

 

[purrbal]

Well said Nanisu!

Thanks for your kind comments. When referring to my mom (who definitely is a little high on the "how many things can I complain about today" scale), I just wanted Carolyn to not let this friend's mom wreck her friendship with her neighbor--my guess is the daughter already knows that the mom is capable of popping off like this already, LOL. Carolyn, this is a wonderful business and you will definitely meet more hosts and guests that you like than ones like this one. My business has been such a blessing.

I whole heartedly agree, some people really do like to be mad.

Bless her little heart for caring so much for her daughter that she protectively stood up for her. :angel: IF she truly didn't get your phone message, she obviously didn't get the email due to the bounce back notice, then she was being a protective mother bear {roar} if you will. I do feel she over reacted in the first place and was just being obnoxious after hearing what happened on your end. So bless her little heart for being a protective mother bear.

YIKES.

Please don't get me for trying to take a positive approach. Benefit of doubt, I can hear my old boss saying that to all of us under her. I would just let it die there you have proof if you need it so I would have just sent her a Season's Best thanking her for getting her a daughter a gift certificate along with the g/c.

I hope the order goes though quickly and painlessly. If she asks for her money back then just do it quickly to be done with her. Whatever the case I hope you will be done with this mess soon.