Is the Home Office Outsourcing Customer Service Jobs?

[lkspeir]

The last couple of times when I called the home office the person on the other end was VERY difficult to understand. Is the home office outsourcing any customer service jobs???? I felt like I was talking to one of the CS people from Dell.

 

[whiteyteresa]

Whenever I call at night I have the same problem so now I call as early as possible in the morning and I have found it a lot easiler to understand them.

 

[gilliandanielle]

Lisa- I haven't reached anyone I couldn't understand at HO, but I was LMAO at the Dell Customer Service comment! I talked to them for over 4 hours when I was trying to get my wireless connection set up and he get getting really mad and annoyed that I couldn't understand his Indian accent. I finally hung up and called back to get an American, who had it fixed in a matter of minutes! Gotta love Dell's "Award Winning Support"!!

 

[tiffanypc05]

I've had the same problems with Dell and HO...

It took me 20 minutes to explain what my e-mail address was.... it's very [email protected]

Then, i've got a dell card and after telling at least 5 people how to spell my name they still spelled it tiffanny and after calling twice to tell them it's wrong they still haven't changed it...

Next time you call HO just tell them, I'm not trying to be rude BUT I can't understand you can I please talk to someone that speaks plain english with no accent....

 

[rebeccastt]

I have the same problems when I call HO too. It is very frustrating to me and I never feel certain they really understand what I'm saying!

 

[supergirljennie]

I usually can understand accents well, but sometimes...

Perhaps because of all the confusion, that's why calling HO is always so backed up! Takes longer to take care of issues if you can't understand the person.

 

[lkspeir]

I'm not sure what's going on at the HO, but I would think if they were outsourcing we would (or should) have been notified. I would hope that PC isn't falliing into that league of businesses.I will next time ask to speak to someone who speaks English without an accent - but, apologize that I'm not meaning to be rude.

 

[mbh06]

Ha! I spent 10 mins on the phone w/ HO around the first of the month b/c one of my stones was broken upon delivery. All I said for the 10 mins. was that it was broken, tried to give her the #, and gave her the hostess name. This did not work out at all. So I did what any other person would do, hung up. I called back had them call me back in anouther hour and had someone that took care of the problem in 3 mins. What I don't understand is, why do they take these jobs? It has to be just as frustrating for them!
Melissa

 

[heat123]

I don't think I have ever called HO and not have someone with a thick accent answer! But luckily I have never had any realy problems either.

 

[chefann]

My favorite is when someone from order processing calls me and leaves a message that there's a problem with a credit card, and I can't understand the name or phone number of the person leaving the message. Arghh!!

I work in IT, and I have noticed that there are a LOT more people working in the US who are from other countries than when I started working. I think that maybe the influx of professionals from other countries (doctors, programmers, engineers, etc.) has also resulted in a large number of their family members (spouses) in the job pool. Traditionally, immigrants are willing to take jobs that many native-born Americans consider beneath them, we end up with recent immigrants in customer service positions.

I don't think that HO is outsourcing. They're just hiring the people who are willing to work those particular jobs.

 

[jrstephens]

It get frustrating to call and get no help and then call right back and get help. That just wastes our time. I had a problem recently b/c one rep told me my recruit's agreement did not go thru and she needed to resudmit. Well, the recuirt had all of the confirmation information, so, I called back and was told she had alreay been assigned a consultant number!

 

[lacychef]

I was LMAO at the Dell comment too! That's the only thing I don't like about my Dell, is that I have to call there to order ink for my printer. I always laugh at the commercial that's been on lately where the guy is calling in to order a computer....and he's talking to a friendly woman who speaks perfect English! Yeah right like that ever happens!

 

[pamperedgirl3]

Not being able to understand anyone & the wait time has made me use the online product adjustment for what I can. Then if I can't do it that way, I'll just send an email. Luckily I haven't had pressing issues that couldn't wait for a few days for a reply. I just have better things to do than sit on hold for hours. And with sleeping kids at home, I can't have them call back.

 

[lisacb77]

Lacy, I just order my ink online. But I think it stinks that you HAVE to use Dell ink. Next time I'm buying a different brand printer!

 

[lkspeir]

OK, I just spoke with a really nice lady at the HO. ( After being on hold for 30 min.) After I took care of my exchange - I asked her about the customer service people who don't speak English very well. When I asked if they were outsourcing like Dell - the girl cracked up. She said as of this week there should be no one on the phones who doesn't pickspeak clear English. She said they had gotten alot of complaints. Evidently, several call centers have been combined or something - I didn't understand all that. The only thing that matters to me is that HO has corrected their error of putting people on the phones who don't speak the English language well.

 

[tlennhoff]

On the survey I took a week ago they asked if I had any problems understanding HO person I spoke to. I have not had any problems so far.

 

[Harrle]

One of my biggest pet peeves is people who are in a service position who cannot communicate effectively!!! I know this is bad but my comment (to myself) usually is if you live in this country and choose to work in this country speak english!!! I know when people travel to foreign countries they get frustrated that we don't know their language - but these people are LIVING here!!

 

[lacychef]

One of my biggest pet peeves is people who are in a service position who cannot communicate effectively!!! I know this is bad but my comment (to myself) usually is if you live in this country and choose to work in this country speak english!!! I know when people travel to foreign countries they get frustrated that we don't know their language - but these people are LIVING here!!

Now that's what I"m talking about! Amen sister