Do Customer Care and Follow-Up Calls Count in the 3-2-1 Formula for Success?

[wickednoodle]

I have a question regarding the three calls a day...

Do the customer care calls, host follow-up calls, etc. count toward this, or are the three contacts supposed to be new people that you haven't spoken with before?

I realize I can choose to make the formula into whatever works best for me, but I'd prefer to use the advice of those that came before me; no sense reinventing the wheel!

Thanks!

 

[DebbieJ]

To me host coaching does not count, but all other calls do! THREE LIVE PEOPLE! No answering machines!

 

[ChefBeckyD]

I count host coaching, only if during the call I am also talking to them about the opportunity. If I have a conversation with them about becoming a consultant, I count it. If I don't, then it doesn't count.

I also count people at my shows as contacts, and also other people I talk to in person. (like today, I am supposed to help with DS's Valentine Party at school - if I make contact with anyone there and talk about hosting etc....I will count that as a contact.)

A good day for me is when I can make all of my contacts in person, and don't have to use the phone.

 

[raebates]

My 3-2-1 is like Deb's. I don't count host coaching or pre-arranged recruiting interviews, but I do count every other live person I talk to about PC. Voice mails and dead people don't count.


Sorry. I couldn't resist.

 

[Intrepid_Chef]

I count e-mail too but only if I have received a response of some kind. For instance, if I send the e-mail to 20 people and 3 respond, I only count 3.