Is It True They Tell You to Send Info to Your Customers at Conference?

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SUMMARY

The discussion centers around the communication protocols for consultants regarding new information from the Home Office (HO) during conferences. Participants express frustration over perceived double standards in information sharing, particularly concerning whether consultants should inform their customers before the end of Wave 3. It is established that mailing catalogs and postcards is not an official directive from HO but rather a suggestion from directors. The 2008 National Conference Checklist confirms that while sending postcards to hosts is mentioned, it does not endorse sending information to customers prematurely.

PREREQUISITES
  • Understanding of the consultant hierarchy and wave system in direct sales.
  • Familiarity with the 2008 National Conference Checklist and its contents.
  • Knowledge of communication strategies within direct sales organizations.
  • Awareness of the implications of information sharing among consultants and customers.
NEXT STEPS
  • Research the impact of communication strategies on customer relationships in direct sales.
  • Learn about the roles and responsibilities of consultants in direct sales environments.
  • Explore best practices for managing customer expectations during product launches.
  • Investigate the significance of conference protocols in direct sales organizations.
USEFUL FOR

Consultants in direct sales, team leaders, and anyone involved in managing customer communications during product launches will benefit from this discussion.

Maragib
Messages
222
Is it really true that they suggest you send out the new info from conference? Or do they suggest you wait and send after the 20th?
If HO truly suggests that wave 1 and 2ers send out info to the consultant's customer base but specifically asks you to not tell other consultants than I am pissed.
Those customers should not have the chance to know anything before anyone else's, and especially shouldn't get to know more than someone who is a consultant. WTH?
So is it true - does HO really suggest you tell you customers at conference?

Mara
 
First Mara, calm down...why are you pissed and swearing at a company that provides so many good things?Officially, I've only always heard to buy catalogs and address them, not "officially" to mail them and to always keep quiet until the end of Wave 3. I've been in Wave 1 2 years and never spoke to my customers until the end of Wave 3.With as many consultants as we have coming and going people will naturally make up their own rules and things spread and get out early.PC repeatedly requests this information to be kept quiet.I honestly wish directors wouldn't even schedule cluster meetings until the end of Wave 3. My ED won't share stuff with you from conference if you go until AFTER all 3 waves are over. That is the intent...people break that.
 
  • Thread starter
  • #3
I didn't mean to sound so fired up, but I am upset if there is a double standard, that is why I asked specifically if HO tells you to bring stamps and etc or if it has become a suggestion from a director or something. I am really not that fired up, but if does irk me that customers know right now and i am still impatiently waiting to hear. Maybe I should sign up to be on that mailing list if I don't attend next year either. :D

And just for the record I was not swearing at PC I just exclaimed What the heck? :blushing:

Mara
 
My hospitality director is Wave 1, I'm 3. I am also on the mailing list for at least 1 of her directors because I was a past customer and she's never removed me. She's keeping totally mum until Monday, and it's killing her to do so! :)
 
Maragib said:
I didn't mean to sound so fired up, but I am upset if there is a double standard, that is why I asked specifically if HO tells you to bring stamps and etc or if it has become a suggestion from a director or something. I am really not that fired up, but if does irk me that customers know right now and i am still impatiently waiting to hear. Maybe I should sign up to be on that mailing list if I don't attend next year either. :D

And just for the record I was not swearing at PC I just exclaimed What the heck? :blushing:

Mara

So glad you are breathing and calmed. Where I am from, WTH is H-E-double hockey sticks...and is swearing.

With the invention of texting, the English language is so diluted it is hard to tell.

I truly believe that mailing them is a director/consultant suggestion, not a former HO suggestion. I have NEVER seen it on a list of things to bring to conference from HO.

:)
 
janetupnorth said:
...
I truly believe that mailing them is a director/consultant suggestion, not a former HO suggestion. I have NEVER seen it on a list of things to bring to conference from HO.

:)

From the 2008 National Conference Checklist:

Business Items
 Consultant planner
 Pins you’ve earned to affix to your name badge
 A few catalogs, opportunity brochures and Independent Consultant
Agreements — you never know who you’ll meet in Chicago!
Remember to sell the dream!
 Business cards with your best business tip on the back to hand
out to other Consultants
 Index cards to write down the three best ideas you want to
use from each workshop
 Preprinted labels with your name and address to make filling
out forms easier
 Highlighter, pens and a notebook
 Pampered Chef® Proprietary Debit Card
 Stamps and preprinted address labels to mail new product
postcards to hosts
 Dream Patrol Recruiting Postcards earned January – June 2008
 
  • Thread starter
  • #7
Well that is crap.
 
Wasn't that specifically a postcard that was out then though, not a whole mini-catalog? ...and it does say hosts not customers. I obviously did not read last year's list well enough! :)
 
I'm not sure about a new product postcard. I don't remember anyone talking about those. All I remember them having for me to mail were mini-catalogs. Last time I checked though, a host was a customer... ;)
 
Yes, a host is a customer, but not your whole mailing list. I personally don't think the recommendation should be there. I like the secret until the end so no one has an unfair "advantage".
 
Yeah that was on there last year ... I cheerfully blew that suggestion off. I might have felt differently had I had a Sept. 1 show on the calendar, however, but probably still would have waited until I got home and had a chance to download and copy specials, whcih still would not be until the end of Wave 3.

You have so much to do when you're there .. does anybody really think sending something in the mail will be tops on the list?
 
Didn't they have postcards available a few years ago that said that the new products come out in September, but to contact the consultant to find out what they'll be? I wonder if this is an old bit of advice that never got removed.I send postcards from NC. Before anyone gets upset, the postcards I send are to my upcoming hosts. I write telling them that I'm learning how to be a better consultant for them. I usually write them before I leave for NC, stamp them, and drop them in the mail as soon as I arrive in Chicago.
 
raebates said:
I send postcards from NC. Before anyone gets upset, the postcards I send are to my upcoming hosts. I write telling them that I'm learning how to be a better consultant for them. I usually write them before I leave for NC, stamp them, and drop them in the mail as soon as I arrive in Chicago.


I love this idea!!! How cute!!:love:
 
Thanks. It saves me time at NC. I'll buy postcards tomorrow to use next time.
 

Frequently Asked Questions

Is it true they tell you to send info to your customers at conference?

Yes, it is common for Pampered Chef to encourage consultants to send information to their customers during and after conferences. This helps keep customers informed about new products, promotions, and the latest cooking tips.

What kind of information should I send to my customers?

You should send updates about new product launches, special promotions, recipes, and tips that can enhance their cooking experience. Personalizing the information based on their previous purchases can also be beneficial.

How can I effectively communicate with my customers after the conference?

Utilizing email newsletters, social media posts, and direct messages can be effective ways to communicate. Make sure to include engaging content and visuals to capture their interest.

Will sending information to my customers improve my sales?

Yes, consistent communication can help maintain customer relationships and encourage repeat purchases. By keeping your customers informed and engaged, you are more likely to increase your sales over time.

Are there any guidelines I should follow when sending information?

Yes, it’s important to follow any guidelines provided by Pampered Chef regarding communication. This includes respecting customer privacy, adhering to any promotional timelines, and ensuring that the information is accurate and relevant.

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