ifYou Had Problems With Your Room at the Chicago Hilton

[pamperedbecky]

Our experience in Wave 3 this year was amazingly good. It was probably the first time I NEVER had a problem with anything there. Oh my gosh, that Leadership nightmare was horrendous!!! We checked in with NO problem and there was no wait. We just checked out from the room. They actually got all the receipts right and charged me the correct amount since I was the one that made the initial reservation. I was amazed. We never saw the amount of lines that we've seen in years past. Now last year....that's a different story!!

 

[EpTxGuy]

They actually got all the receipts right and charged me the correct amount since I was the one that made the initial reservation.

Was your room deposit deducted from your final bill, or is it something that they will refund to you later?

 

[Ginger428]

Our experience in Wave 3 this year was amazingly good. It was probably the first time I NEVER had a problem with anything there. Oh my gosh, that Leadership nightmare was horrendous!!! We checked in with NO problem and there was no wait. We just checked out from the room. They actually got all the receipts right and charged me the correct amount since I was the one that made the initial reservation. I was amazed. We never saw the amount of lines that we've seen in years past. Now last year....that's a different story!!

That is exactly how smooth mine went as well! Cannot wait till next year...

 

[chefann]

Was your room deposit deducted from your final bill, or is it something that they will refund to you later?

Mine will be refunded to my card. We had 4 in the room and had the bill split 4 ways. We had the room for 3 nights, so the 1 night deposit was actually more than 1/4 of the total stay. So my card will be refunded the difference (yay!). That's how they worked it in my room... your mileage may vary.

 

[merego]

The Sheraton wasn't a great experience, we are going to contact them and put in our opinions.

 

[janetupnorth]

It depends on what you told the desk.Last year, I paid the deposit, then the room was split 3 ways and everyone paid a night then I got the deposit back since we paid on other cards.This year, the person making reservations wanted the deposit up-front so we paid her.
We told them at the desk that each paid something so they applied that amount to each bill and she will not get her deposit refunded because we paid the balance.Basically it depends how you paid and if you applied the deposit to the room.

 

[MissChef]

I think with teh Wave 1-Wave 2 overlap and then another conference going on at the Hilton at the same time, they made some big boo boos. It's just not acceptable, though!

Go get 'em Deb!! I know you were NOT happy with them at our meet-n-greet!

 

[DebbieJ]

Go get 'em Deb!! I know you were NOT happy with them at our meet-n-greet!

yeah, because I still didn't have a room at that point!!!

 

[baychef]

We were at the Palmer House for the 3rd year in a row with no problems. We stayed at a Best Western in Allen Town, MI (right outside of Detroit) and that hotel could teach all of the hotels in Chicago a thing or two. Talk about comfortable rooms!

In my 8 years I have stayed at the Sheraton, Palmer House and the Embassy Suites (just a block away from Sheraton). Just have never gotten the Hilton and it seems as if I may not be missing anything!

 

[fikibiff]

Our only problem was that Friday night, after dinner and dancing, we got to our room around 1am and our key cards would not work. We went back down to the desk and he told us we must have had them too close to our cell phones or other credit cards. I checked, and he was not interested in a PC catalog. Anyway, he reprogrammed them, or whatever they do, and we went back up to our room. We tried both of them again, but neither worked. We were all getting tired and cranky. We called the front desk from our floor's lobby and they said they would send up security. After about 20 minutes and calling 2 other times, finally a guy showed up. We all followed him to our room and he tried some card he had and informed us that the battery in the lock was dead. He said he would call the electrician. Great. It's now 1:30am. The electrician actually showed up with in about 10 minutes. While we were waiting I asked the security guard if he would like to look at a PC catalog. Guess what, he did. He said his wife might need a few things. Anyway, we finally got into our room and all got ready for bed while our room door was wide open and 2 men were standing in it, while working on the lock.

 

[chefann]

We were at the Palmer House for the 3rd year in a row with no problems. We stayed at a Best Western in Allen Town, MI (right outside of Detroit) and that hotel could teach all of the hotels in Chicago a thing or two. Talk about comfortable rooms!

I think you mean Allen Park.

 

[ChefBeckyD]

We were at the Palmer House for the 3rd year in a row with no problems. We stayed at a Best Western in Allen Town, MI (right outside of Detroit) and that hotel could teach all of the hotels in Chicago a thing or two. Talk about comfortable rooms!

In my 8 years I have stayed at the Sheraton, Palmer House and the Embassy Suites (just a block away from Sheraton). Just have never gotten the Hilton and it seems as if I may not be missing anything!

We used to stay at the Embassy Suites, but they stopped giving us the same price as the conference hotels!:cry: LOVED it there! Free drinks at night before dinner, free made to order breakfast in the morning......it was worth the block walk to the shuttle!

 

[erinyourpclady]

We actually stay at the Hyatt at McCormick. We get a miltary rate so it is even cheaper then the conference rate. Every year after Conference is over, my Director reserves our rooms for the following year...........
I love the east access of staying there! We pay a little more for cabs if we leave from the hotel but for the most part..we can take the shuttle to the Hilton and catch cabs there!

 

[redsoxgirl]

ours was good too...
we also checked out on the tv