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We wanted to let you know about a product issue relating to Ice Cream Dippers (#2730) sold during the three–month period between July 1, 2010 and September 30, 2010. We decided to take action after receiving customer reports that the cap of these Ice Cream Dippers popped off the handle, causing damage and/or minor injury. As you know, our priority is providing our customers with quality products they can trust. Therefore, we have decided to voluntarily recall the Ice Cream Dippers purchased by customers between July 1, 2010 and September 30, 2010, and offer a replacement or refund.To assist us with the voluntary recall of this product, we ask that you take the following two steps.Step 1: Identify your impacted hosts and customers.
Go to [the email has the URL link for YOU specifically] behind Consultant’s Corner. This page is personalized for you. It identifies the hosts of your Shows where #2730 was purchased. It also includes any noncommissionable purchases you may have made during this time. Using this information, you will need to go to P3 to identify customers who purchased #2730 between July 1, 2010, and September 30, 2010. If you do not have contact information for your impacted customers, please reach out to your hosts to get it.Step 2: Notify your customers.
Cut and paste the suggested email that appears on that Consultant’s Corner page and email it to your customers. The suggested email includes a link to a web page where you can direct your customers to obtain a replacement or a refund. Please note that your customers will need to know the Show # to complete the online form. This information is necessary for us to verify that a customer is eligible for a replacement or refund. The email also asks your customers to dispose of the Ice Cream Dippers impacted by this announcement.After filling out and clicking on the “submit” button on the online form, your customers will receive a replacement or refund within 3–5 weeks. Our hope is that this online process makes it easy for you to help us with the recall.And, in about a week we will also put a product alert message on your PWS that will link to the web page that customers can fill out to obtain a replacement or a refund. We are doing this to reach customers in multiple ways.We will also include a short note in PC NewsWire about the voluntary recall. We will let all Consultants know if they have not already received an email, they do not have any customers impacted by the recall. We want everyone to understand the issue in case they get questions from their customers. Most importantly, we want everyone to understand that Pampered Chef® stands behind the quality and safety of our products.Lastly, please be assured that the vendor has addressed the manufacturing issue and we have tested product to confirm that the problems are limited to those sold during this time period. Customers can continue to use Ice Cream Dippers sold before July 1, 2010, and after October 1, 2010, without any concern. If you receive any questions about the liquid inside the ice cream dipper, please let people know that it is nontoxic and safe.Please accept our sincere apology for any inconvenience this may have caused you. While we are disappointed that we must take this action, our number one priority is our customers.Should you have any questions about the recall process, please email them to [email protected].
Intrepid_Chef said:I have 2 shows and 4 customers. I leave for work in 20 minutes and do not have time to search for the customers to find out if I have email addresses for all these people. The thing that frustrates me is I'm pretty sure I sold at least one ice cream dipper during this period at FAIRS. Ugh!
pcsharon1 said:The only one I had is my friend who is just now starting to go through a divorce and her ex kept everything she had. We decided to just let him deal with it!
esavvymom said:Actually, it's even easier than that! The first step in the email has a URL Link to click on. It's personalized for YOU, so when you click on it, and log into CC, it shows you exactly which customers purchased the product.
You can go through their steps and they even give you a preformed email wording you can copy/paste to send them.
That's cool and convenient.
Sheila said:Bobbi, that's just a list of the SHOWS from which Ice Cream dippers were purchased. Of my 4 shows, only 1 of the hosts had bought one & 5 guests had bought them. I had to look in P3 to figure out the names of the people who actually bought them.![]()
babywings76 said:I just had one show to deal with...it was my sister who bought 2 of them. Now she's going through a divorce and has things all boxed up and she's living with my mom. Not sure where the scoops are, I'll have to ask her about it.
The ice cream dipping recall is due to potential contamination with Listeria monocytogenes, a harmful bacteria that can cause serious illness.
The affected products include the Pampered Chef Deluxe Electric Dipping Warmer and the Pampered Chef Small Dipping Bowl. Customers should check their emails for specific product details.
If you purchased the Pampered Chef Deluxe Electric Dipping Warmer or Small Dipping Bowl, you should have received an email with the product details and instructions for returning the item.
If you have a recalled product, stop using it immediately and follow the instructions in the email to return the item for a refund or replacement. Do not consume any food that may have come into contact with the recalled product.
At this time, there have been no reports of illness related to the recalled products. However, we are taking precautionary measures to ensure the safety of our customers.