I Just Realized That I Submitted an Order Friday Evening Without

[ChefJesssica]

I just realized that I submitted an order Friday evening without adding a guest's free item for ordering over 60$. Is there any way to fix this? What do I do?

Thanks

 

[DebbieJ]

You can do an adjustment. Call or email the HO.

 

[Shawnna]

I would suggest emailing HO. I did that once and they took care of it immediately. Just say something like "Susie Customer from Janey Host's show # 000 ordered $60 in product and I failed to add her free cookbook to the order. Can you please add it onto the order. Thank you." You can do it as a product adjustment as soon as the show shows that it has been received. A product adjustment from Consultant's Corner is the easiest way to fix your shows.

 

[krzymomof4]

Can you do this once it has been shipped? i just realized I did the same thing, but when I went to correct it it had already been shipped.

 

[AnaCash]

for reaching out! Don't worry, there is a way to fix this. You can contact our customer service team and explain the situation. They will be able to make the necessary adjustments to your order and ensure that your guest receives their free item. Just make sure to have your order number and guest's information handy when you call. Our team is always happy to help with any order inquiries or changes. Thank you for being a valued customer and consultant with Pampered Chef!