I Had a Fundraiser Guest Order Online as Individual Online Order!

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Discussion Overview

This thread discusses experiences related to handling individual online orders mistakenly placed during fundraisers. Participants share their personal encounters and the challenges faced when trying to rectify such situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration over a guest placing an individual order despite clear instructions provided in the fundraiser packet.
  • Another participant shares that in a similar situation, they found that the home office could not assist due to the quick processing of individual orders.
  • One participant suggests thanking the guest for their order and explaining that it won't count towards the fundraiser, while also mentioning the possibility of the guest contacting the home office to cancel the order.
  • Another participant recounts their experience of sending a check to cover the commission for a mistaken individual order to support the fundraiser.
  • One participant shares a successful experience where they managed to cancel an individual order by contacting the Solution Center promptly, which ultimately helped the host qualify their show.

Areas of Agreement / Disagreement

Views differ on the likelihood of resolving issues with individual orders, with some participants feeling hopeful about contacting the home office while others express skepticism based on their experiences.

Contextual Notes

Participants share personal experiences related to online ordering processes during fundraisers, highlighting the challenges and potential solutions they encountered.

Who May Find This Useful

Consultants who manage fundraisers and may encounter similar issues with online orders could find these shared experiences relevant.

M
mconsola
Messages
41
Despite my simple "How to Order Online" information which was included in her fundraiser packet (twice!) as well as reviewed at the kickoff I had a guest/participant place her order online as an individual order last night. Can HO fix this? Do I need to email or call ASAP on Tuesday? I'm teaching my first day of school on Tuesday so not a lot of free time! Why can people not understand this? It's not as if it automatically creates an individual order when you shop online! THERE ARE WARNINGS FOR GOODNESS SAKE!
 
The last time this happened to me, there was nothing HO could do since they process individual orders very quickly. You can try, but I'm not hopeful...sorry that happened to you!
 
I don't think there is anything you can do, unfortunately. You can call/email her to thank her for the order and let her know that, unfortunately, it won't be counted towards the fundraiser since she placed it as an individual, but you appreciate it just the same. Maybe she'll ask how she can cancel/reorder the items on the fundraiser, and if SHE calls HO to cancel the order, then you might be in luck. Other than that, you could just take some of your commission from her order and write a check to the organization separately. That's all that I can think of. HTH!
 
Cathy,

That's what I did the last time it happened...I totally forgot! I just sent them a check for what they would have gotten...it works out the same.
 
I see that it's been a little over a week since you had your dilemma, but for future reference I wanted you to know that it's possible!

I have an open Catalog Show and the hostess is not doing so well. Her 3rd & final order was placed on my PWS as an individual order. I told the guest how to go into their account & hit "cancel", but it was not showing as a "new" order any longer & would not allow the guest to cancel.

It was the weekend, so I knew that they hadn't shipped it yet. 7AM Central Time is 9PM in Japan for me. I set a timer and called The Solution Center as soon as they opened. It took about 30 min's to get through & I was just SURE that they were going to tell me that they couldn't help me, but they helped! They were able to cancel the order!!! :cheerleader:

The guest's credit card had already been charged. Now I'm waiting 3-5 days until the credit appears on the Guest's card before I submit the show. I told her that I feel confident that she'll get the credit, but I'd rather play it safe & wait. ;)

Oh, and what I didn't tell the Solution Center, was this poor host only had $113.75 in sales. This one order moved her to $176 in sales and helped her show to qualify. :D
 

Frequently Asked Questions

What should I do if a guest placed an individual online order during my fundraiser?

If a guest placed an individual online order during your fundraiser, you should first confirm that the order was successfully processed. Then, inform your Pampered Chef consultant about the order so they can ensure it is counted towards your fundraiser totals.

Will the individual online order count towards my fundraiser total?

Yes, individual online orders can count towards your fundraiser total as long as they are placed through your fundraiser link. Make sure to communicate with your consultant to verify that the order is included in the fundraising totals.

How can I track individual online orders made during my fundraiser?

You can track individual online orders by accessing your fundraiser's dashboard or by asking your Pampered Chef consultant for updates. They can provide you with information on all orders placed during the fundraiser, including individual online orders.

Can I still receive rewards from individual online orders during my fundraiser?

Yes, you can still receive rewards from individual online orders as long as they are linked to your fundraiser. Check with your consultant to understand how the rewards will be calculated based on the total sales from the fundraiser.

What if a guest wants to change their individual online order after placing it?

If a guest wants to change their individual online order, they should contact Pampered Chef customer service directly. They may be able to modify their order depending on the status of the order. Encourage them to act quickly to ensure any changes can be made before the order is processed.

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