How to or Do I Respond to This??

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A contact submission revealed that a former client, who had been pursued for 18 months, recently became a consultant after being inspired three years prior. The original consultant expressed frustration over the delayed response and felt conflicted about welcoming the new consultant. Suggestions included reaching out with a congratulatory message or simply moving on without response. Discussions highlighted the importance of understanding the recruiting process in direct sales, as many newcomers may not realize how their choices impact the consultants who initially inspired them. The consensus leaned towards a "bless and release" approach, emphasizing the need to maintain a positive outlook despite past difficulties with the client.
P
pamela
Messages
41
I got a contact me page submission this morning and here is the comment:

I don't know if you remember me. You were my consultant for
my wedding shower about 3 years ago. i want to thank you for getting me
interested in being a consultant. It took me three years to decide to sign up.
I've been a consultant now since May this year. Thanks again!


:mad::mad::mad:I contacted this girl for about 18 months after that shower and never heard BOO from her~NOW THIS????????

I know, bless & release!!! But I really would like to welcome her into the fold and find out who she is with~just not sure if I can be nice about it!
 
can not post my thoughts=== sorry--
 
I can't think of anything that doesn't sound snippy.


If you really want to know who she signed with, call HO and they will tell you.
 
Wow. Don't know what to say.
 
Bless & Release.
I wouldn't even answer her, delete it and leave it at that. If ever you do see her out and about I am sure you will be sweet. Not worth an email conversation, which IMHO always comes out wrong.
((HUGS))
 
Koolotus said:
Bless & Release.
I wouldn't even answer her, delete it and leave it at that. If ever you do see her out and about I am sure you will be sweet. Not worth an email conversation, which IMHO always comes out wrong.
((HUGS))
Click to expand...

I agree and I sure can relate. I just had the same thing happen except that mine asked to come to my meetings as hospitality. I talked about it all on another thread.

Bless and Release.
 
I would send her a quick message congratulating her and then bless and release.
 
  • Thread starter
  • #8
the more I thought about it today~the more I realized how difficult she was as a host (not just her bridal show, she did one before that). It must have been in the stars for her to sign with someone else....God knows I could have used a team member, but not a difficult one! Maybe she changed, but I am just going to delete and move on!
 
chefmeg said:
the more I thought about it today~the more I realized how difficult she was as a host (not just her bridal show, she did one before that). It must have been in the stars for her to sign with someone else....God knows I could have used a team member, but not a difficult one! Maybe she changed, but I am just going to delete and move on!
Click to expand...

You're so right Meg! There is definitely a reason she signed with someone else... and I think it's was to spare you the pain and suffering of having her on your team!
 
From a different perspective, I wouldn't bless and release so quickly. I'm guessing she doesn't know how the whole recruiting process works. I don't think she'd send you a note thanking you if she knew that she hurt you. That's not the tone of her note.

Looking back, when I signed, I had absolutely no idea how whom I signed up with affected me/her. I knew I wanted to sell Pampered Chef, so I called a friend of a friend and signed up. I had been to one show in my life, and the consultant told us her story and it stuck in my mind. She never said, "You need to sign up with me." So when I did decide to sign, I just did it. Looking at my own shows, I don't share the benefit to ME by them signing up with ME, I just share how PC can affect THEIR lives. Perhaps I need to re-think how I word it, because if a customer is as "green" as I was to direct sales and MLM, she'd not be aware that her decision to sign up with a particular person affects my business.

Just a thought...
 
I am sure that she may not know how the process works. I think it is up to you Meg to either respond with a "I glad I was able to inspire someone" or ignore the e-mail. A puzzling situation.
 

Frequently Asked Questions

How do I respond to a customer who is hesitant to buy?

Start by acknowledging their concerns and asking open-ended questions to understand their hesitation better. You can share testimonials or success stories from other customers, highlight any promotions or guarantees, and emphasize the benefits of the product. Always be supportive and offer to provide additional information or answer any questions they may have.

How do I respond to a negative review about my Pampered Chef products?

Respond promptly and professionally. Thank the customer for their feedback and express your regret that their experience did not meet their expectations. Offer to resolve the issue by providing a replacement, refund, or any other solution. This shows potential customers that you care about their satisfaction and are willing to take responsibility.

How do I respond to a friend who is interested in hosting a party?

Express your excitement and gratitude for their interest! Share the benefits of hosting a Pampered Chef party, such as free products and exclusive discounts. Discuss potential dates and themes, and offer to help them plan the event to make it enjoyable for them and their guests. Make sure they feel supported and informed throughout the process.

How do I respond to someone who wants to join my Pampered Chef team?

Encourage their interest by sharing your personal experience and the benefits of being a Pampered Chef consultant. Discuss the flexibility, potential earnings, and community support they can expect. Offer to answer any questions they may have about the process and provide them with resources to help them make an informed decision.

How do I respond to a customer asking for a discount?

Politely explain your pricing structure and the value that comes with the products. If applicable, mention any current promotions or bundle deals that might provide savings. You can also discuss the benefits of loyalty programs or future discounts for repeat customers, ensuring they feel valued while maintaining your pricing integrity.

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