I have a host that contacted me today because two of her guests from her show back in November have product issues. She asked if she could bring the products to me so I could mail them in to be returned. Umm... I'm sorry, but at this point in my biz that is not a service I offer. I will gladly arrange the adjustment for you, forward along the information, and check in to be sure you've received your replacement products and are satisfied with them, but I can not really afford to pay out of pocket for the shipping costs for the returns as well- this business helps MH and I pay our bills! How can I word it without upsetting the host?