How Should I Handle a Sheet Pan Stop Sell?

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Discussion Overview

The thread discusses various approaches to handling a "stop sell" situation for a product, specifically focusing on communication strategies with customers and hosts. Participants share their personal experiences and preferences regarding the use of stickers and flyers to inform customers about the product's availability.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, prefers to include a small handout or flyer in catalogs rather than using stickers, expressing concern about the hassle of stickers.
  • Another participant mentions that they inform customers about the stop sell during the ordering process, especially for popular items, but do not mention it otherwise.
  • One participant raises a concern about catalog shows and the potential for hosts to collect incorrect amounts, suggesting that hosts should be informed ahead of time.
  • Another participant expresses a preference for stickers, suggesting that if stickers are not available, homemade labels could be used instead.
  • One participant shares that previous stickers simply state "Not Available" in red, indicating a straightforward approach to communication.
  • Another participant discusses the wording typically found on stickers, suggesting it could be used for flyers as well, and emphasizes the importance of keeping customers updated.

Areas of Agreement / Disagreement

Views differ on the best method to communicate about a stop sell, with some participants favoring flyers and others preferring stickers. There is no clear consensus on the approach to take.

Contextual Notes

Participants share personal experiences related to handling stop sells, with varying opinions on the effectiveness of different communication methods.

Who May Find This Useful

Consultants navigating similar stop sell situations may find the shared experiences and strategies helpful for their own practices.

kam
Staff member
Messages
3,655
OK, this is my first "stop sell" and I was thinking that I don't really want to get the stickers and put them in catalogs. I was thinking it might be better to just include a small handout/flyer with the catalog about the stop sell.

The stickers are not available until April 7th (I think) so am I right to "guess" that since stickers are being made up by PC that this Stop sell might go on for awhile? Just wondering how long past stop sells have been??

Also, what is the wording on the stickers? I would like to use the same kind of wording on flyers I use. Or does anyone have something made up already with "proper" wording??

I've talked to hosts with shows and told them that it is a manufacturing issue - but was wondering how much detail I should go into for a written flyer.

Thanks!
 
On past stop sells, I have told them as they are placing their order if they are ordering it. Otherwise, I have not mentioned it. Unless it was a VERY popular item and then I would just mention during my show that they were on stop sell and when they would resume.
 
  • Thread starter
  • #3
What do you do for a catalog show? I am concerned about the host collecting checks for wrong amounts. Or should I just let Catalog hosts know ahead of time??

Thanks!
 
That's why I like the stickers. If you can't wait for the stickers, make your own with return address labels that just say "not available". Simple enough. I don't like to call attention to a "stop sell" by putting a flyer in everyone's catalog, so I wouldn't recommend that.
 
  • Thread starter
  • #5
Thanks- I really wasn't sure how to handle it. Yes, I was thinking that I didn't want to say TOO much - but I didn't know.

What do the stickers say when they come from HO?
 
The ones I have from a previous stop sell just say "Not Available" in red on a little oval sticker. That's it.
 
  • Thread starter
  • #7
cathyskitchen said:
The ones I have from a previous stop sell just say "Not Available" in red on a little oval sticker. That's it.

OK, that's what I'll do - but I will have to be careful not to put it on too many catalogs at once.

Thanks!
 


Hello there! I completely understand your hesitation about getting stickers and putting them in your catalogs. It can be a bit of a hassle and it's understandable that you want to make things as easy as possible for yourself. Including a small handout or flyer with your catalogs is a great idea and will definitely get the message across to your customers.As for the length of the stop sell, it really depends on the specific product and the issue at hand. Sometimes it can go on for a few weeks, other times it can be longer. It's always best to keep an eye on updates from Pampered Chef and communicate with your customers as needed.The wording on the stickers is usually something along the lines of "Temporarily unavailable due to manufacturing issue." If you would like to use similar wording on your flyers, that would be perfectly fine. You can also mention that you are happy to provide more information to anyone who is interested.I hope this helps and best of luck with your stop sell! If you have any other questions, please don't hesitate to reach out. We are all here to support each other.
 

Frequently Asked Questions

What is a Sheet Pan Stop Sell?

A Sheet Pan Stop Sell occurs when a specific sheet pan product is temporarily unavailable for purchase due to high demand or supply chain issues. This means that customers cannot order this item until it is back in stock.

How should I communicate a Stop Sell to my customers?

It's important to be transparent with your customers. Inform them about the Stop Sell status as soon as you are aware. You can send an email, post on social media, or communicate during a party to let them know that the item is currently unavailable and provide an estimated restock date if possible.

What should I do if customers are disappointed about the Stop Sell?

Empathize with your customers and acknowledge their disappointment. Offer alternatives, such as suggesting similar products or encouraging them to sign up for notifications when the item is back in stock. This shows that you care about their needs and keeps the relationship positive.

Can I still take orders for the item during a Stop Sell?

No, you should not take orders for an item that is on Stop Sell. Doing so can lead to customer dissatisfaction if they are charged for an item that cannot be delivered. Instead, focus on promoting other available products or offer to notify them when the item is back in stock.

How can I prepare for future Stop Sells?

Stay informed about inventory levels and upcoming promotions from Pampered Chef. Consider diversifying your product offerings so that you have other items to promote during a Stop Sell. Additionally, build a strong relationship with your customers so they are more likely to return for other products while waiting for the item they want.

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