How Do We Check Individual Orders?

[DMB75]

Hello,

I just qualified and was able to get individual orders on my website. How are we able to check and see if we have any? I know how to work with my shows and check on sales from my shows, but I can't seem to find any place to check for individual orders.

Thanks,
Donna

 

[DebbieJ]

You will get an email if anyone does place an online order.

 

[ivykeep]

You don't do anything with individual orders -- they are submitted to HO and they ship them to the customer, so there isn't a way to check them on-line. They do send you a notification email so you know you got an order, but you don't submit it through pampered partner (only phone and direct emails to you)

 

[DMB75]

Great! Thanks for the help.

 

[KellyTheChef]

The only online orders you need to actually do anything with are the ones that come through that someone placed to go IN WITH A SHOW. In that case, it will show up on the show detail screen as an un-reviewed order. Then, you have to take that order and add it to PP or P3 (whichever software you are using) so that it goes in with the show and counts as sales for that host!

HTH

 

[StacieB]

Ok so tell me again what I need to do for individual orders? You do not send them through PP?

 

[DMB75]

Ok so tell me again what I need to do for individual orders? You do not send them through PP?

From what I understand when someone orders directly through your website and it's a individual order you don't need to do anything. It goes right to HO and you just get an e-mail that an order has been received by HO.

 

[StacieB]

Ok great, Thanks!! I have not had one yet so was wondering!

 

[straitfan]

Okay...I have a different question about an individual order. I received the e-mail notification earlier this week that I had an order off of one of my wedding registries. As I was tracking my mid-season incentives, I saw the tracking # for this order and clicked on it. I thought it odd that it was being shipped to the customer in IN, rather than the bride here in KS. Then I see a delivery exception and it's noted that the recipient refused the shipment! (Probably b/c she DID want it shipped to the bride),. Do I call HO and intervene, or just let them take care of it?