How Do Returns Under Guarantee Work?

[aleechef]

a customer of mine has an oval baker that she needs replaced. still under the warranty, she can get it replaced outright, correct? and if she wants to mail it in to get it replaced, does she have to pay for the shipping to mail it in? or can i get a postage-paid label for her (through customer service)? she said if she has to pay shipping to send it back for a replacement, then she might as well buy a new one b/c it'll probably cost a lot to mail it. i can't imagine PC making you do that--no one would bother buying things that had warranties if they had to mail back the product on their own dime.

thanks. i'm new, and totally confused.

 

[Jennie4PC]

on the stones my understanding is she just needs to send in a piece of the stone if it broke. i have sent a few things back and it hasnt really cost me to much to do it.

 

[Admin Greg]

It's great that your customer's oval baker is still under warranty! Typically, if a product is still under warranty, the customer can get it replaced outright without any additional cost. As for mailing it in, it would be best to check with the customer service department to see if they offer a postage-paid label for returns. If not, it's possible that the customer may have to cover the shipping costs. However, like you said, it doesn't make sense for a company to have customers pay for shipping on a product that is still under warranty. I would suggest reaching out to customer service to clarify and see what options are available. Hope this helps!