soonerchef
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Hey guys...I got this e-mail from my director and I wanted to share these great tips...
Here is some great information from Jenilyn!
Some of you remember (from the meeting in August) her saying she had a list of objections and the response she would use in front of her while making calls. Here is her list.
For those of you who don't know, Jenilyn has gone from having 1-3 shows a month and selling $500-$1300 a month to holding 6-8 shows every month and growing, having an average of $3400 in sales the last 4 months.
She keeps this list by her phone and has the answer ready!
Customer Care Call Objections:
"I'm too busy"
Well, then you're perfect! Busy people know lots of people; so you and your busy friends can enjoy at least one relaxed evening!
"I don't know very many people"
This is a common fear. What I like to do for those of my hosts who share this concern, is turn their party into a contest! We'll call all you guests and write on your invitations to bring a friend. Anyone who brings a friend will receive a gift from me, and whoever brings the most friends will receive……(free shipping on their order, or whatever)
"No one will come . . . all my friends are already here"
You'd be surprised! Most, if not ALL guests have large wish lists, and can't buy it all at the first party! They usually need 8 to 10 parties to be able to buy everything they want! And, I'm sure there are a few people you know who aren't here! We can have your party on a different night! Everyone has different plans and different days work for different people!
"All my friends are partied out"
Guests usually don't pass up the opportunity to get out of the house—away from kids and family hassles or just an hour or two to relax! But they do tire of the same old thing! So we can come up with something different. Something fun and unique for you and your guests!
Perhaps a "Girls Night Out" –wine, and chocolate desserts!
Or a "Mexican Fiesta"? (You can come up with your own ideas depending on what you're comfortable making)
A "Back to School Bash"
"My home isn't big enough"
Are you thinking we need to have your party in the kitchen? (stop and listen) Most of my shows are done in the largest room of the home on a card-sized table! For one of my hosts that meant the master bedroom, so we had a PJ and popcorn party! We can even have it outside on the patio!
"I dunno…"
(They want you to give them a great reason for hosting!! This is a 'yes' in disguise!!!)
What do you mean you don't know!? (be happy when you say this) This is a great month to have a party—probably the best! I would hate for you and your guests to miss out! Think about it! I come and do all the cooking, I even take all my dirty dishes home with me!! You and your friends will get to relax, eat and enjoy! I'll give away lots of prizes to your guests and remember….at the end of the party you get a FREE shopping spree with the Pampered Chef! I'm sure there are products you want and haven't been able to get yet! And . . . all the New Traditions Stoneware is 20% off for everyone! Even more so for you as a host! Come on, what do you say? Can I come and throw a party for you and your friends? (sometimes they're unsure because they think they will have to do all the work—if they still hesitate after this, clarify how easy it is for them!)
Say . . . It's sounds like maybe you're thinking this will be a lot of work! Let me clear that one up right away! I take care of everything! (this is me personally, . You can modify this to match your habits) I even mail the invitations for you! I'll send you a host packet with everything you'll need—catalogs, specials, order forms, and guest labels! Fill in the guest labels with everyone you want to invite and send it to me in the stamped envelope I provide with enough postage. I'll do the rest! I can even pick up the groceries if you like! How about it? Can I throw a party for you and your friends?
Here is some great information from Jenilyn!
Some of you remember (from the meeting in August) her saying she had a list of objections and the response she would use in front of her while making calls. Here is her list.
For those of you who don't know, Jenilyn has gone from having 1-3 shows a month and selling $500-$1300 a month to holding 6-8 shows every month and growing, having an average of $3400 in sales the last 4 months.
She keeps this list by her phone and has the answer ready!
Customer Care Call Objections:
"I'm too busy"
Well, then you're perfect! Busy people know lots of people; so you and your busy friends can enjoy at least one relaxed evening!
"I don't know very many people"
This is a common fear. What I like to do for those of my hosts who share this concern, is turn their party into a contest! We'll call all you guests and write on your invitations to bring a friend. Anyone who brings a friend will receive a gift from me, and whoever brings the most friends will receive……(free shipping on their order, or whatever)
"No one will come . . . all my friends are already here"
You'd be surprised! Most, if not ALL guests have large wish lists, and can't buy it all at the first party! They usually need 8 to 10 parties to be able to buy everything they want! And, I'm sure there are a few people you know who aren't here! We can have your party on a different night! Everyone has different plans and different days work for different people!
"All my friends are partied out"
Guests usually don't pass up the opportunity to get out of the house—away from kids and family hassles or just an hour or two to relax! But they do tire of the same old thing! So we can come up with something different. Something fun and unique for you and your guests!
Perhaps a "Girls Night Out" –wine, and chocolate desserts!
Or a "Mexican Fiesta"? (You can come up with your own ideas depending on what you're comfortable making)
A "Back to School Bash"
"My home isn't big enough"
Are you thinking we need to have your party in the kitchen? (stop and listen) Most of my shows are done in the largest room of the home on a card-sized table! For one of my hosts that meant the master bedroom, so we had a PJ and popcorn party! We can even have it outside on the patio!
"I dunno…"
(They want you to give them a great reason for hosting!! This is a 'yes' in disguise!!!)
What do you mean you don't know!? (be happy when you say this) This is a great month to have a party—probably the best! I would hate for you and your guests to miss out! Think about it! I come and do all the cooking, I even take all my dirty dishes home with me!! You and your friends will get to relax, eat and enjoy! I'll give away lots of prizes to your guests and remember….at the end of the party you get a FREE shopping spree with the Pampered Chef! I'm sure there are products you want and haven't been able to get yet! And . . . all the New Traditions Stoneware is 20% off for everyone! Even more so for you as a host! Come on, what do you say? Can I come and throw a party for you and your friends? (sometimes they're unsure because they think they will have to do all the work—if they still hesitate after this, clarify how easy it is for them!)
Say . . . It's sounds like maybe you're thinking this will be a lot of work! Let me clear that one up right away! I take care of everything! (this is me personally, . You can modify this to match your habits) I even mail the invitations for you! I'll send you a host packet with everything you'll need—catalogs, specials, order forms, and guest labels! Fill in the guest labels with everyone you want to invite and send it to me in the stamped envelope I provide with enough postage. I'll do the rest! I can even pick up the groceries if you like! How about it? Can I throw a party for you and your friends?
