Host Order Mistake: How to Fix Overcharged Pantry Items & Avoid Bank Fees

[pampchefrhondab]

LOL - That ain't happenin!!

I'm to the point I have to find some humor in this entire mess!

 

[Kitchen Diva]

I think since she had just opened this account- that she only had $25.00 in there to begin with- I'm sorry you had to deal with all this, I'm still 2 pages away from finishing this thread, but my heart goes out to you Miss Rhonda!

I'm so sorry--- And if she was going to write a check on a starter check, isn't that debit card from the same account? Or, at least from the same bank and she could transfer money to cover it? Very curious...

 

[pampchefrhondab]

Thanks Kacey!

I think she knew what the total should have been and thought she was going to get away w/not paying for the spices. If your account is this close wouldn't you have done a total in your head of what you were buying!

This whole thing has just gotten bazzar with her not calling me back!

 

[Kitchen Diva]

I agree that she'd want you to buy her kit... LOL

Yes, it is bizzar, and I'm sorry you even have to deal with this- Nothing like that nervousness in the pit of your stomach over something like this- UGH! I believe she won't call you, and probably cut things too closely, or forgot about them...

Hugs to you, sweetie!!!

 

[smspamperedchef]

Traditionally banks when they are paying items they pay the "highest" items first. They "CLAIM" that usually the higher checks are for things such a rent and car payments so they try and pay those first. Then, the lower amounts come in in order of $ amounts. SUCH AS: House- $850, Car- $300, $39.95, $26, $14. I had problems one time and stated that they wanted to just charge more fees but that is what they told me so "important" bills and such wouldn't be returned.

 

[Kitchen Diva]

Traditionally banks when they are paying items they pay the "highest" items first. They "CLAIM" that usually the higher checks are for things such a rent and car payments so they try and pay those first. Then, the lower amounts come in in order of $ amounts. SUCH AS: House- $850, Car- $300, $39.95, $26, $14. I had problems one time and stated that they wanted to just charge more fees but that is what they told me so "important" bills and such wouldn't be returned.

Hmmm, interesting... I used to work for a bank and they just liked to charge fees...

 

[Jenni]

Hmmm, interesting... I used to work for a bank and they just liked to charge fees...

Ok now that was funny! I girl who shots it straight!

 

[pampchefrhondab]

My current bank will process items as soon as they come in - during the entire day. My old bank wouldn't process any checks/debits until the end of the business day to make sure you didn't make a deposit on the same day. I liked it that way better. One time I did have an overdraw because I made a deposit at the ATM. It did not show up at the bank until later in the day even though it did deposit on the same business day. I called and they credited the fee back. If I would have realized it was that close I would have made the deposit at the branch, but my husband charged $100 in gas on the debit card and didn't tell me.

 

[Kitchen Diva]

Ok now that was funny! I girl who shots it straight!

Yup, I'm a straight shooter. I was the Sr. Mortgage Rep for a well known banking chain, and I let the bankers have all the home equity loans, and I just focused on first mortgages... they would talk people into getting a HELOC (home equity line of credit) when a re-fi or a reverse mortgage would have been so much more affordable for them- but they were all about fees and getting people deeper in the hole...it didn't matter- just SELL and PUSH the products, whether they need the or not!

I had to get out of that environment!

 

[Kitchen Diva]

My current bank will process items as soon as they come in - during the entire day. My old bank wouldn't process any checks/debits until the end of the business day to make sure you didn't make a deposit on the same day. I liked it that way better. One time I did have an overdraw because I made a deposit at the ATM. It did not show up at the bank until later in the day even though it did deposit on the same business day. I called and they credited the fee back. If I would have realized it was that close I would have made the deposit at the branch, but my husband charged $100 in gas on the debit card and didn't tell me.[/QUOTE]


Hmpfff- Men! :grumpy:

 

[pampchefrhondab]

Can't live w/them - can't live w/o them! I think I've heard that somewhere before.

You know I think I need to pull out the DD's old Barbies and start making another voodoo doll that represents this women!

 

[Humble Beginnings]

Yup, I'm a straight shooter. I was the Sr. Mortgage Rep for a well known banking chain, and I let the bankers have all the home equity loans, and I just focused on first mortgages... they would talk people into getting a HELOC (home equity line of credit) when a re-fi or a reverse mortgage would have been so much more affordable for them- but they were all about fees and getting people deeper in the hole...it didn't matter- just SELL and PUSH the products, whether they need the or not!

I had to get out of that environment!

Hi Kacey,

Not to highjack this thread but how did you get out of it? I'm currently working as a loan officer and CAN NOT make ends meet to save my life. I have applied to places and posted my resume but no bites. I have years of experience in the mortgage industry but want to GET OUT. It seems I'm overlooked and am only getting people calling me for the same position or another sales position, which I don't want, I just want a paycheck every week.

 

[christiepchef]

Hey Rhonda, I am hoping you are signed on and can tell me now that some time has gone by... how did this work out? I just read the 6 pages of posting and am really hoping it worked out for the best for you. Any update?

 

[pampchefrhondab]

Hey Rhonda, I am hoping you are signed on and can tell me now that some time has gone by... how did this work out? I just read the 6 pages of posting and am really hoping it worked out for the best for you. Any update?

I never heard back from the customer. I was going to call her, but then had gall bladder surgery! The Pampered Chef did refund her $8.52 back - even though it was my mistake! They are such a great company!

Thank you for asking and your concern.

Just learn from my mistake - never charge a different amount then what is written on the receipt unless you call the customer.

 

[buckeyefan08]

I think she realized that this was her fault not yours and that is why she never called you back!

 

[christiepchef]

I am so glad this worke out. I had a show last Sunday and then the host closed it on Wednesday night. She wanted to get it closed so that she would receive the products in time for wedding gifts the next week. So, I rushed and sent it though PP3. She had juggled some purchases and when I put in the CC payment for her, I forgot to change the amount. Long story short, when I went to deposit the checks from the show I had nearly $200, but I remembered only putting $88 on my PC card. HUMMM!?!?!? I over charged host by $112 on CC. I called HO and they couldn't reverse or be of any help. I called host so scared I was going to run into this same problem as above. THANKFULLY, she said "Oh, no problem, just bring me cash or a check and I'll deposit it". I was so embarred, I gave her a couple of things out of my game prize box. I only had a day to stress about it and I hated it. I can't imagine how you felt. Again, I am glad it worked out.

 

[pampchefrhondab]

Wow, I guess it happens to the best of us. It is a really scary and stressful thing.

I'm just glad it's over with!

 

[chefsteph07]

Over the summer I overcharged someone as well...

I was getting ready to close this host out and she informed me that a guest who was at the party wanted to add on to her order so I took the item numbers and the host paid the "difference" with her credit card ( I had the guests payment of a check)...Well, a few days went by and the host called to tell me that I charged the customers ENTIRE amount on her card, instead of the difference. I overcharged her almost $80! I felt HORRIBLE. I mean, REALLY HORRIBLE. Thankfully, nothing bad like an overdraft occurred, but it certainly could have. She was totally understanding and told me it was not a "fatal error"! And, when I offered to reimburse her the difference of course, she asked if she could just use what I owed her for additional product! I was like "sweet, she's gonna order more stuff that I'm gonna make commission on!"...and she's since been a great host/customer.

Point is, everyone makes mistakes. If this person did not contact you again, obviously she didn't care all that much about resolving it.

 

[gailz2]

Boy, this is a hard lesson learned, and an alert for all of us. Changes I've made have generally been for less (taxed food in error). However, now I wonder if I may not have gone a bit higher for calculation errors. I'll definitely be more careful now. Best wishes to you as you figure out what is best for you to do to feel good about it.