Okay, those of you who think you have had nightmares from people not closing a show, I have a story for you!:yuck:
Right now I am so angry w/a host!
Background: I worked a booth last fall, offered incentives to have a show w/minimum of $350. This girl booked for end of JANUARY, sent out invites, was supposed to have 10 people, etc. I show up to her house (45 miles one way) on a snowy evening and only 2 people show up. One more shows up a little later, picks up a catalog and leaves. I end up w/a whole $70 in orders when I leave!!
I'm an optimist and still have hope she can collect orders from those who didn't show, because of the light snow. She claims she will see all of them at church on Sunday.
I get orders from her via phone and she does get the show up to $200. Not great, buy it's a show. She needs to collect the money though. I ask her if she would just like to give me a credit card and collect, etc. She says she will collect.
Since then I have called and emailed several times. I started w/emails w/no response because it's a long distance call anyway and I had a very hard time reaching her when I did tried to call. I called about 2 weeks ago and she was very ill w/cough, etc. She said she should get the money to me w/in a couple of days. A weeks goes by, no check. I call again last week and left a message stating we really need to close this show. If I don't get payment soon I will have to send in just the orders I have payment for. No response.
Fast forward to tonight - I get a phone call from one of the customers. She wants to know where her stuff is. I nicely explain I have not received payment yet from the host. I tell her I will call the host again to see if she has received all the payments. She tells me she gave the host a check made out to me a month ago. I apologize and tell her I can't send the orders in w/o payment, etc.
So I call the host - I was nice. I had to leave a voice mail. I tell her I received a call from "guest." I ask her if she has received all the payments yet. I tell her we need to get this show closed. I would like to close by the end of the week. The guest who called me said she was also going to call the host.
No call back, but I was just checking my email and she says this:
"Return everyone's money to them via the mail and I will return the two that
I have collected and cancel the party. I do not have time to deal with this
and trying to track down people."
What the heck!!
I so want to tell this women off! I drove 80 miles, gave up my night, spent hours and now this!!
Please help me respond in a professional but blunt way. I didn't get any bookings from this show. If I did I wouldn't even respond, but I don't want to let this go!
Sorry if this was rambling - trying to get advice fast!
Thanks!
Right now I am so angry w/a host!
Background: I worked a booth last fall, offered incentives to have a show w/minimum of $350. This girl booked for end of JANUARY, sent out invites, was supposed to have 10 people, etc. I show up to her house (45 miles one way) on a snowy evening and only 2 people show up. One more shows up a little later, picks up a catalog and leaves. I end up w/a whole $70 in orders when I leave!!
I'm an optimist and still have hope she can collect orders from those who didn't show, because of the light snow. She claims she will see all of them at church on Sunday.
I get orders from her via phone and she does get the show up to $200. Not great, buy it's a show. She needs to collect the money though. I ask her if she would just like to give me a credit card and collect, etc. She says she will collect.
Since then I have called and emailed several times. I started w/emails w/no response because it's a long distance call anyway and I had a very hard time reaching her when I did tried to call. I called about 2 weeks ago and she was very ill w/cough, etc. She said she should get the money to me w/in a couple of days. A weeks goes by, no check. I call again last week and left a message stating we really need to close this show. If I don't get payment soon I will have to send in just the orders I have payment for. No response.
Fast forward to tonight - I get a phone call from one of the customers. She wants to know where her stuff is. I nicely explain I have not received payment yet from the host. I tell her I will call the host again to see if she has received all the payments. She tells me she gave the host a check made out to me a month ago. I apologize and tell her I can't send the orders in w/o payment, etc.
So I call the host - I was nice. I had to leave a voice mail. I tell her I received a call from "guest." I ask her if she has received all the payments yet. I tell her we need to get this show closed. I would like to close by the end of the week. The guest who called me said she was also going to call the host.
No call back, but I was just checking my email and she says this:
"Return everyone's money to them via the mail and I will return the two that
I have collected and cancel the party. I do not have time to deal with this
and trying to track down people."
What the heck!!
I so want to tell this women off! I drove 80 miles, gave up my night, spent hours and now this!!
Please help me respond in a professional but blunt way. I didn't get any bookings from this show. If I did I wouldn't even respond, but I don't want to let this go!
Sorry if this was rambling - trying to get advice fast!
Thanks!