Help with PP!

[Christa]

I am trying to put an order through and having no luck. It was a catalog show that didn't go well. It ended up being $80. I can't put it through because its under $150. I also can't get the sweetheart towels to go on for her (ended up adding her's and her mom's as one indiv. order)
Why won't this work? I feel so dumb.

 

[luvs2sellit]

Have you updated you PP? Do an update and see if that helps get the towels. You should be at PP 13.3.

 

[jdavis]

It won't go thru as a show if it's under $150, you would just have to submit as an individual order or individual orders unless you have another show you can add it onto or you have some orders to add to it.
HTH

 

[Christa]

I got it to change to an indiv. order, but even tho I am at 13.3, its saying that G127 (sweetheart towels) is not an item. Ugh I am getting so frustrated! My recruiter is on vacation and I don't know how to get help. Can't she still get the towels as a free item if its an indiv. order?

HELP!

 

[Gina M]

Hi Christa,

The reason it won't come up is because it's GI27 (the letter I instead of number 1). I had to look at that sheet a couple of times - sometimes hard to distinguish between the letters and numbers. Hope this helps!

Gina

 

[dianevill]

Gi27

Try GI27 (not G127).

Diane

 

[Christa]

Thank you, Gina!

 

[I Have the Tools]

Also just want to add that they are extremely helpful and nice in PP tech support. I've had to call them already a few times
In case you need an answer FAST.

Kris

 

[ChefLoriG]

just for future reference, guest and host specials will always be 2 letters first, followed by 2 numbers

 

[Christa]

Thanks Chef Lori! We are neighbors, I live in Lancaster County.