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Frustration with Gift Certificates

Brandie

Member
Dec 16, 2005
233
0
Has anyone else had difficulty with gift certificates because of the redemption policy? I understand that consultants can't make the commission twice, so we can't be paid when they buy the GC and then again when they order merchandise, but I have a customer whose husband purchased a GC for her for Christmas, and she's like to use it to pay for the items she buys at the show she's hosting at the end of January. It is very frustrating for her to be told she can't do that, and for me to tell her she can't. It seems to me that she ought to be able to at least use it on the items for which I am not being paid a commission (50% off and host specials), since that wouldn't result in a double-dipped commission for me.

I guess I'm just venting a little bit, but our GC policy just doesn't seem very consultant-friendly since it doesn't encourage guests to attend or host a show in order to redeem them. :(
 

BethCooks4U

Legend Member
Gold Member
Jan 21, 2005
13,007
42
PC Gift Certificates

Brandie said:
It seems to me that she ought to be able to at least use it on the items for which I am not being paid a commission (50% off and host specials), since that wouldn't result in a double-dipped commission for me.
I think you should send this in as a suggestion to PC! It makes perfect sense to me and maybe they haven't thought of that (letting gift certificates be used for host non-commissionable specials).
 

DebbieJ

Legend Member
Oct 6, 2005
10,895
2
For this very reason, I am going to start offering gift certificates redeemable only through me.
 

cwcollins

Novice Member
Dec 20, 2005
44
0
someone said.......

someone said you can take the GC, then cover the amount yourself - but then how do you redem it through HM? Is there name on the GC? - I did this for my After Christmas Sale, however I'm unsure what to do with it once he gives it me??
 

pchefinski

Advanced Member
Oct 7, 2005
664
0
Maybe if they update PP again sometime soon, they'll add an operation where you can enter GCs and it won't count for commissionable sales (like the host benefits). They could put it under "payment" as "Gift Certificate" or something. Though I've not dealt with GCs yet, seems silly that a company based on its Kitchen Shows wouldn't want to draw more people to them. You'd think they would want people who are redeeming GCs to buy more and statistically, people buy more at shows then they do just looking online at some products.
 
Last edited:

Sk8Mom209

Advanced Member
Gold Member
Jul 29, 2005
741
1
This is what I do

cwcollins said:
someone said you can take the GC, then cover the amount yourself - but then how do you redem it through HM? Is there name on the GC? - I did this for my After Christmas Sale, however I'm unsure what to do with it once he gives it me??

I take the GC from the customer and cover the cost of the GC myself (as a cash payment in PP). I then used the GC to purchase items for myself and/or gifts with the delivery address as my home. I did not have any problems.
 

Brandie

Member
Dec 16, 2005
233
0
Can you use your discount?

If we redeem the GCs ourselves, can we use our discount? The GC is question is for $75, and I really don't have the need for that much stuff, but if that's what I need to do to make this host happy, I will (she hosts two-three shows a year, and they are always good). But I would like to be able to buy supplies or personal stuff at my discount.

Thanks so much! It just seems like this is an awful lot of runaround for me and the customer. She has now asked me if her husband can get a refund for the GC so that she can just use the cash. Does anyone know if that is possible?
 

Happy Mom

Member
Aug 11, 2005
177
0
I think the GC is a pain in the neck. I bought several for family memberrs from a fundraiser before I became a consultant. I tried calling the PC phone number on the certificate many times before I actually talked with a real person.

Then the total was wrong, and PC sent me a 20 cents certificate back. I paid by cc so they could have adjusted the amount that way; plus they paid 37 cents to mail it to me. I can't use it for anything I order because certificates have to be redeemed separately. My mother never received her credit certificate at all. I called and emailed the HO to no avail.

Also,the certificates says they are non-transferable, and they came with names printed on them. The GC are treated like outside orders so the postage is much higher, too.
 
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