Help Needed: Two Adjustments for Stainless Bowls Submitted Last Friday

[hperschnick]

Not sure where to post this...
I did 2 adjustments last Friday on CC. Both were for stainless bowls - one for me from my 4 mo KE and one for a host. I got confirmation emails for both - the status was pending and said to wait to send them back. I got an email on mine asking for more info and then got the confirmation to send it back.

I still have not heard anything on the host adjustment... what should I do? Resubmit, call, submit via email (and what is that address). I just thought it was weird since they were submitted within minutes of each other and I have confirmations on both.

thanks for the help!

 

[quiverfull7]

I would just call HO and double check if it was me...then you'll know instead of wondering.

 

[Admin Greg]

Hi there,It sounds like you have already taken the necessary steps by submitting the adjustment and receiving confirmation emails. If you haven't heard back about the host adjustment, I would suggest reaching out to the company directly. You can try calling their customer service line or sending an email to their customer support address, which can usually be found on their website. They should be able to provide you with an update on the status of your adjustment and assist you with any further steps that need to be taken.In the meantime, you can also check your account or email for any updates or notifications from the company. Sometimes adjustments can take a bit longer to process, so it's possible that they are still working on it.I hope this helps and that you are able to get your adjustment resolved soon. Best of luck!