Help Needed: Placing Orders for HWC Month

Click For Summary

Discussion Overview

This thread revolves around participants' experiences and challenges related to placing orders for HWC month. Many express frustration over the unavailability of products on their personal websites and the technical difficulties encountered when attempting to access the relevant links.

Discussion Character

  • Exploratory
  • Opinion-based
  • Anecdotal
  • Technical explanation

Main Points Raised

  • One participant, identifying as a consultant, mentions difficulties directing customers to place orders for HWC month due to missing links on their personal websites.
  • Another participant notes that the products were expected to be in the Outlet but were not available at the time of inquiry.
  • Several users express frustration over the timing of updates, questioning why the products were not available as promised on October 1.
  • One participant shares their experience of receiving multiple emails from customers inquiring about the products, indicating a high level of anticipation.
  • Another participant mentions that they had to clear cookies to see the updated links, highlighting technical issues affecting access.
  • Some participants discuss the impact of these issues on customer relations, expressing concern about losing sales and customer trust.
  • One participant shares their experience of needing to log out and back in as a customer to access the products, suggesting a workaround for others facing similar issues.

Areas of Agreement / Disagreement

Views differ regarding the availability of the HWC products and the effectiveness of the communication from the company. No clear consensus emerges on the timing of when the issues will be resolved.

Contextual Notes

Participants are primarily consultants discussing their personal experiences with the ordering process and the technical difficulties encountered. The thread reflects a shared concern about customer expectations and the impact of these issues on their businesses.

Who May Find This Useful

Consultants who are navigating similar challenges with product availability and customer communication may find the shared experiences and troubleshooting tips relevant.

O
otisbg
Gold Member
Messages
907
Good morning -
I have been trying to figure out how to direct my customers to place an order for HWC month. According to emails and posts on here - the email can be sent from Customer connection which I found - but when they get to my PWS, there is no link there. I have received two emails from those who have been waiting to order. Any ideas?
:blushing:
Thanks in advance
Linda
 
I believe the products are supposed to be located in the Outlet, but they are not on there yet. :(
 
It's only 7am at HO. The web team is probably just getting in to the office. Give it a couple of hours.
 
HA! I was just coming to post the same thing...a customer has ALREADY asked me where they are on the outlet...as soon as someone knows, please inform the rest of us!
 
I was trying to figure out where they are listed too. Here's what I don't get (coming from an IT background): why can't they write into the program to automatically update at "x" time on "x" day? I used to have to do this when performing updates. Sorry, it just seems a little silly to me.
 
  • Thread starter
  • #6
I totally agree with you and I dont want to seem off-putting to my customers as they were anticipating Oct. 1 for this.
 
What isn't good is those of us who sent the CC email out & people clicking on the link not getting anything HWC. I hope we don't lose any sales because people don't understand.
 
It's there now. At least, the link is, but when you click on it it says "Experiencing technical difficulties!"
 
Just called HO & lady told me it would be up sometime this week. I said this week? She said yea I can't believe there not up. Then I kept saying this week? So she transferred me & the lady told me sometime today it should be up. I already have 3 people who have opt'ed out of my emails. I hope its not because I sent an email that has information not backed up on my site. :(
 
I am soooo glad I am not the only one with a question about this. Luckily, I checked it out myself before I sent out a mass email. When I was setting up the email, I clicked preview to see if I could get to it.

The link took me to my website, and then I saw no HWC link or items.

Yes, if someone finds out anything, let us know.

I was looking forward to sending out the email today.

Tracy

:chef:
 
The only way the link showed up for me is if I clicked on the link like I was a customer. Then the HWC link is at the bottom with Join My Team, and Order Products
 
I've had 3 emails in the last hour asking me about these prods! It better not be "this week!"!!!

Also, I don't know whats going on w the opt out thing, I have my own email set up on my website and I sent an email to myself to send to my other customers, and I received an opt out notification from myself! Um, I know I didn't block myself off...guess I gotta call and find out about this too...
 
  • Thread starter
  • #13
the link is now there which is encouraging, but when you click on it - you get to the order screen, but no sub category!
 
otisbg said:
the link is now there which is encouraging, but when you click on it - you get to the order screen, but no sub category!
Click to expand...

I just noticed that too. You'd think if they said 10/1 it would be ready to go 10/1, not 10/1 when they get into the office. Why have us promote 10/1 and it not be ready, makes us look like idiots.:mad::mad::mad:
 
otisbg said:
the link is now there which is encouraging, but when you click on it - you get to the order screen, but no sub category!
Click to expand...

Sub cat is there, you have to scroll down (it's where Outlet Specials normally is). But that's where it's saying technical difficulties!
 
I guess I am still not seeing it. When I am on the preview page in Customer Connection, I clicked the link to my website, and I am not even seeing anything about HWC. Not even "experiencing technical difficulties".

Where is everyone seeing this?

Tracy
 
chefsteph07 said:
I've had 3 emails in the last hour asking me about these prods! It better not be "this week!"!!!

Also, I don't know whats going on w the opt out thing, I have my own email set up on my website and I sent an email to myself to send to my other customers, and I received an opt out notification from myself! Um, I know I didn't block myself off...guess I gotta call and find out about this too...
Click to expand...

Let us know what you hear please because if there is something off causing the opt out then I'll call these people to verify.
 
I had to delete my cookies in order for the website to refresh now i see it.


pamperedtracy said:
I guess I am still not seeing it. When I am on the preview page in Customer Connection, I clicked the link to my website, and I am not even seeing anything about HWC. Not even "experiencing technical difficulties".

Where is everyone seeing this?

Tracy
Click to expand...
 
I don't have anything HWC related and I have customers waiting too. Why build up excitement if it falls flat everytime? I won't expect it until 9am though since that is often when updates happen. After that...it just makes US look bad and disappointment doesn't encourage buying. Excitement does.
 
I cleared my cookies & still nothing.
 
I don't think it will come up if you're logged in through CC... close out all windows, then just go like you are a customer (type in your web address) and it should come up then.
 
I shut everything down and this time it worked IF going through my website.
 
I just went there and see the link but when I click it, it just stays on the same page. I am not getting the "experiencing technical difficulties". So, I am going to give it a few more and then check again.
 
kelly6oh said:
I just went there and see the link but when I click it, it just stays on the same page. I am not getting the "experiencing technical difficulties". So, I am going to give it a few more and then check again.
Click to expand...

That is what mine is doing!

Trina
 
I logged out and logged back in as a customer and I see nothing on the home page.

Tracy
 
I also had to clear my cookies, but then I get the "experiencing technical difficulties" message too.

You'd think they would want to fix this ASAP, not just "this week"! Expecially since months seem to be going by super quick anymore!
 
kelly6oh said:
I just went there and see the link but when I click it, it just stays on the same page. I am not getting the "experiencing technical difficulties". So, I am going to give it a few more and then check again.
Click to expand...

Mine is doing it too!! :cry:
 
Glad to know I'm not the only one having trouble! I was going to send out my newsletter, but I'm going to wait now until I know this is ready to go!! Kinda frustrating....:grumpy:
 
I cleared my cookies and got nothing. I really hope this is up today; I have a lot of customers excited about it!
 
Now the sub-cat is gone for me! Hopefully they're getting close to fixing it. I just replied to a few customers who were inquiring this morning that because HO is an hour behind, maybe their coffee hasn't kicked in yet this morning!
 

Frequently Asked Questions

What is HWC Month and why is it important for placing orders?

HWC Month, or Host With Confidence Month, is a special promotional period where Pampered Chef offers exclusive deals and incentives for hosts and guests. It’s important for placing orders during this time because it allows hosts to maximize their rewards and guests to take advantage of limited-time offers.

How can I place an order during HWC Month?

You can place an order during HWC Month by visiting your consultant's personal website or by contacting them directly. Make sure to check for any special promotions or bundles available during this month to get the best deals.

Are there any special promotions for hosts during HWC Month?

Yes, during HWC Month, hosts can earn additional rewards, discounts, and exclusive products. It's a great time to host a party as the incentives are designed to encourage more bookings and higher sales.

What should I do if I encounter issues while placing my order?

If you encounter any issues while placing your order, first try refreshing the page or checking your internet connection. If problems persist, contact your Pampered Chef consultant for assistance or reach out to customer support for help with your order.

Can I combine orders with friends during HWC Month?

Yes, you can combine orders with friends to take advantage of group discounts or to meet minimum order requirements for certain promotions. Be sure to coordinate with your consultant to ensure everything is processed correctly.

You must log in or register to reply here.

Similar Pampered Chef Threads

Organizing a HWC Fundraiser: How to Donate % to HWC
  • dme.grant
    • Pampered Chef Shows
Replies
4
Views
2K
3girls
Help Needed: VA HWC Fundraiser for AK Resident
  • Maragib
    • Pampered Chef Shows
Replies
2
Views
1K
Admin Greg
What to Do With Orders From a Show Under $150?
  • Optimist78
    • Pampered Chef Shows
Replies
5
Views
2K
mountainmama74
Hwc Products Through Pws Before Qualifying
  • lcrx
    • Pampered Chef Shows
Replies
5
Views
2K
AJPratt
Random Orders Not Enough for Show
  • babywings76
    • Pampered Chef Shows
Replies
4
Views
1K
Wildfire
Should I set up a HWC fundraiser host on my PWS for out of state orders?
  • lisatx04
    • Pampered Chef Shows
Replies
4
Views
1K
Wildfire
Having the Show Orders Sent to Me to Sort?
  • ChefCat
    • Pampered Chef Shows
Replies
22
Views
3K
BlueMoon
Fundraiser for Cheer Camp: Maximize Impact with Group Orders
  • heatherstobbs
    • Pampered Chef Shows
Replies
4
Views
6K
Wildfire
Help Whip Cancer Online Help....
  • ChefBeckyD
    • Pampered Chef Shows
Replies
8
Views
2K
tlennhoff
Maximizing Relay for Life: Tips for Utilizing HWC Flyers and Managing Orders
  • Cindycooks
    • Pampered Chef Shows
Replies
2
Views
1K
Tash
Back
Top