Help Needed: Host's Brother Placed Order But It's Not Showing Up!

[Pedey]

I had a guest ordering from a show (the host's brother) that says he placed his order last night - for over $100 of stuff. The host is saying she was on the phone with him while he was browsing & placing the order... but it's not on my site. Not as an individual order & not as an order associated with a show. I just let her a message asking if he could forward the confirmation email to me... I was thinking if there was a way to maybe call HO & have them fix it some way or another....? I'm assuming he just ordered through the main site.

Have any of you had this happen? Have you been able to fix it & get the order credited to your party? This host had a pretty good turnout at her party, but her guests were pretty tight with their $$$ so her sales were really low - so she tried for outside orders so she could get more free product. I'd hate for her to miss out on it - especially when it was her own brother ordering for her!

Thank you!

 

[jenniferm]

THe person needs to call HO themselves and cancel the order and reorder it on the show. I had this happen and as long as the order did not ship HO can cancel it. Even if it does ship, he can replace the order and then send back the one that was not on the show.

 

[Jolie_Paradoxe]

Just know that a refund can take a couple of weeks.

 

[Pedey]

Thank you!!

 

[3RingChef]

Hi there,I'm sorry to hear that there seems to be some confusion with your guest's order. I would definitely recommend reaching out to Home Office to see if they can assist with fixing the issue. In the meantime, it may also be helpful to ask the host's brother for the confirmation email so that you can have a record of the order and follow up with Home Office.I haven't personally experienced this situation before, but I have heard of similar issues being resolved by Home Office. I hope everything gets sorted out and your host is able to receive credit for her brother's order. It's always a shame when someone misses out on free product, especially when it's their own family member ordering.Best of luck and let me know if there's anything else I can do to help.Take care.