Help Needed! Fixing Online Order for Church Youth Group Fundraiser

[chefkitty]

I am running a fundraiser for my churchs youth group for a missions trip. I have advised everyone to make sure that when they order online that they put in missions trip or the church name for the show. Well I just got an email notification for an order and I know whose it is but she didn't put it with the fundraiser!!! Is there anyway for me to correct this with HO? I am so scared that I won't be able to fix this and get the correct monies for the fundraiser. It is a sizable order so it will make a difference for them. Anyway help is greatly appreciated!!!!

 

[cmdtrgd]

Have her cancel the order (she might have an email confirmation with info on how to cancel it) and you take it from her instead of putting it through your website again. There should NOT have been a problem because of the warning that comes up when you click on choice 2!!!! She might get charged twice, but once will be refunded if needed. Act quickly!

 

[chefkitty]

thank you!! I am going to call her right now

 

[chefkitty]

Ok called her and she is going to cancel the order and I am reentering it. However she ordered the online exclusive cups set. When I tried to enter them in PP it wouldn't let me. I know they are online only but how are my customers that want these through the website for this fundraiser supposed to get them? I am so confused. AAAAAHHHHHHH!!!!!!!!

 

[chefann]

Even if they're ordering online for a fundraiser, they can't order them. They're individual online order only (like outlet items).

 

[chefkitty]

Oh NOOOO! Well I can work around that I suppose. Thanks for the info!

 

[cmdtrgd]

What I'm doing is compensating the host or fundraiser using the commission I earn off the Online Cups and Squares.

 

[PCGINA]

That is what I have done as well Kate. Not the host's prob that they cannot get credit for the order...