Help! Customer Through a Curve Ball...

Thread starter Denarella
Start date Sep 18, 2007
Tags

customer

Click For Summary

Discussion Overview

The thread discusses the challenges and experiences related to hosting a combined show featuring both Pampered Chef and Tastefully Simple products. Participants share their personal experiences, opinions, and strategies regarding such events.

Discussion Character

Anecdotal
Opinion-based
Exploratory

Main Points Raised

One participant, identifying as a consultant, expresses frustration over a potential booking that involves a combo show with Tastefully Simple, seeking advice from others.
Another participant mentions that while they have not done a combo show, they believe it may not be beneficial to showcase pantry items from Pampered Chef alongside Tastefully Simple products.
One consultant shares their personal policy against combining shows, suggesting it could negatively impact the host's sales and benefits.
Several participants recount experiences where they advised hosts to consider separate shows to maximize benefits, noting that combining could lead to lower sales for both parties.
One participant shares a successful experience with a combined show, highlighting high sales and positive attendee engagement.
Another consultant mentions that they have done combined shows before, indicating that they were generally successful.
Some participants discuss the importance of communication and planning with the other consultant involved to avoid conflicts during the show.

Areas of Agreement / Disagreement

Views differ on the effectiveness and desirability of combined shows, with some participants sharing positive experiences while others express concerns about potential drawbacks. No clear consensus emerges on whether to pursue such events.

Contextual Notes

Participants share a range of personal experiences and opinions, reflecting their individual approaches to hosting shows and navigating client requests. The discussion highlights the diversity of experiences within the consultant community.

Who May Find This Useful

Consultants considering or facing requests for combined shows may find the shared experiences and viewpoints helpful in navigating similar situations.

MicheleC

Sep 19, 2007

I've done some combo shows with Partylite which worked out better for me than for her. It started with a hostess that wanted to do two so I just called up the other consultant and we talked a little bit about how to run through the show. We only did them in October/November and I think with all of the present shopping at that time of year it worked out well. I also decided that I was going to take care of the host coaching so that I knew it was being done. I made sure that because there were two different lines of products and they would be splitting benefits between the two that the hostess really had a big guest list. I asked them to come up with 50-60 names instead of 40 so they really stretched. Had an $800 show and the others were $500-$600 so it was worth it.

Frequently Asked Questions

What should I do if a customer asks for a product that is out of stock?

First, apologize for the inconvenience and let them know that you understand how frustrating it can be. Offer to check if there is an estimated restock date or suggest similar products that are currently available. You can also encourage them to sign up for notifications when the item is back in stock.

How can I handle a customer who is unhappy with their purchase?

Listen to their concerns without interrupting, and empathize with their feelings. Ask specific questions to understand the issue better, and reassure them that you want to help. Depending on the situation, offer solutions such as a replacement, refund, or exchange, and make sure to follow up to ensure their satisfaction.

What if a customer wants to return a product that is past the return policy period?

Explain the return policy clearly and kindly, but also express your willingness to help. Depending on the circumstances, you may offer a partial refund, store credit, or an exchange. Always prioritize customer satisfaction while adhering to company policies.

How do I respond if a customer questions the quality of a product?

Thank them for their feedback and ask for specific details about their concerns. Share information about the product's features, benefits, and any quality assurance processes in place. If applicable, offer testimonials or reviews from other customers to reinforce the product's value.

What should I do if a customer is interested in hosting a party but has concerns about the commitment?

Reassure them that hosting a party can be a fun and flexible experience. Discuss the benefits of hosting, such as earning free products and discounts, and emphasize that they can choose the level of commitment that feels comfortable for them. Offer to answer any questions they may have about the process to alleviate their concerns.