Apologizing for Dropping the Ball on a Customer | My Regretful Experience

[wadesgirl]

I feel so bad I dropped the ball on a customer today!! I was suppose to met up with her to drop her products off and I spaced it off. She called me to see where I was and as soon as she said her name I remembered :cry: I told her I would drop some goodies into her bag for screwing up but I still feel so bad. I don't think I could apologize enough on the phone to her. I know how I would feel if I was stood up by someone.

 

[Ginger428]

I feel so bad I dropped the ball on a customer today!! I was suppose to met up with her to drop her products off and I spaced it off. She called me to see where I was and as soon as she said her name I remembered :cry: I told her I would drop some goodies into her bag for screwing up but I still feel so bad. I don't think I could apologize enough on the phone to her. I know how I would feel if I was stood up by someone.

I'm sure she'll understand. Throwing in a little something will make her forget real fast!

 

[babywings76]

Aw, don't beat yourself up. You apologized and tried to make it right. We all have days like that sometimes. I've had so many, I've lost count!

 

[chezshelly]

One thing I have really come to grips with in this business is I will never be perfect! Most Consultants work really hard in their businesses but we are all human. I always apologize and give them something extra (product or a gift certificate) and then remind myself they are human as well and have probably made a mistake or two in their life. I forgive myself and remind myself how hard I try to do a great job and then move on. No sense beating yourself up, life is too short!!!

 

[raebates]

It truly does happen to us all. I did a show Friday night with a repeat host. She was excited about getting both the Knife Block Set and the Forged Steak Knives at 60% off. I was working on the show the next morning and realized her show was in April. That meant she had until the end of October to get the booked-from benefit. Dang! I emailed her, though she didn't get that before we closed last night. I was disappointed in myself for not realizing the timing when she scheduled the party. So, I offered to pay half of the difference between her discount and the 60% off price. She understood completely. Plus, she'd already decided to get something less expensive with the 2nd 60% off item.