Help! Can't Find Replacement Parts for Last Night's Show

[KellyTheChef]

At my show last night, I ran into two problems that I was CERTAIN I could fix with a replacement parts order. Now I can't find them on the sheet...am I nuts?

Self sharpening case for small paring knife
Replacement probe for our discontinued digital thermometer

Can anyone help me?

Thanks!

 

[janetupnorth]

At my show last night, I ran into two problems that I was CERTAIN I could fix with a replacement parts order. Now I can't find them on the sheet...am I nuts?Self sharpening case for small paring knife
Replacement probe for our discontinued digital thermometerCan anyone help me?Thanks!

Well, that's debatable! Neither are listed anymore. I don't know when they were removed but they were.I would call HO and see if they can be of any assistance.

 

[BethCooks4U]

Sorry. They aren't there anymore.

The good news is you are not nuts.

 

[cmdtrgd]

I would call HO. Sometimes they have replacement parts available that are not on the order sheet.

 

[KellyTheChef]

Grrr...I was hoping you all would have better news for me than that!

Very funny, Janet! It must be the whole July 29th birthday thing that makes me nuts!

 

[KellyTheChef]

Beth...where's your siggy? Your post looks a little naked....

 

[janetupnorth]

Grrr...I was hoping you all would have better news for me than that!

Very funny, Janet! It must be the whole July 29th birthday thing that makes me nuts!

Yeah, might be...

The self-sharpening knives have a lifetime warranty under non-commercial use so you might be able to get a replacement case for your customer.

 

[KellyTheChef]

I am gonna call HO and ask, just to be sure....

Then we will go the route of trying to see if she has a receipt for that knife (doubtfull) and getting it done that way...

I will check online about the probe thing, since I know that you can get very similar thermometers from Kings Flour- maybe they sell the probe!

I will check with HO first, though!

Thanks ladies!

 

[KellyTheChef]

BTW- to hijack my own thread....


Janet~

My invisable dog fence is working SUPER! I LOVE, LOVE, LOVE it! Thank you again for helping me get such a great deal on it!

Stella may not love it, but I love that I don't worry she's gonna run into the street anymore, or go poop in someone elses yard!

 

[janetupnorth]

Glad to hear Kelly!!!!

 

[DebbieJ]

yes, the sharpening cases were removed since the knives have a lifetime guarantee. Just call HO and they should be able to help you.Not sure about the thermometer though.

 

[quiverfull7]

I had to call about this same thing awhile back and HO told me that the entire knife now has to be replaced. So call and do that adjustment!