Have Your Teams Check Their Shows....

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Discussion Overview

This thread discusses issues related to show holds due to out-of-stock items and the communication challenges faced by consultants. Participants share their experiences with order resolution deadlines and the impact on their teams.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions that multiple consultants in their organization reported similar issues with shows being put on hold without prior notification.
  • Another participant shares their frustration about having to resolve show issues within a tight deadline, noting that their show was put on hold due to a declined credit card after they had already resolved the initial issue.
  • Several users mention the lack of communication from the company regarding shows being on hold, particularly for low-value items that could significantly impact sales.
  • One participant expresses concern about the short extension given for resolving orders, particularly for those who work full-time and may not be able to address issues until later in the day.
  • Another participant recounts a positive experience with customer service, who assisted in checking the status of their consultants' shows.

Areas of Agreement / Disagreement

Views differ on the adequacy of communication from the company regarding show holds and the resolution process. Some participants express frustration over the handling of these situations, while others appreciate the assistance they received from customer service.

Contextual Notes

Participants are sharing personal experiences related to the management of shows and the challenges posed by inventory issues and communication from the company.

Who May Find This Useful

Consultants who are navigating similar issues with show holds and order resolutions may find the shared experiences and insights relevant.

pckelly
pckelly
Messages
492
Below is a message from my NExec and from Kathy Yellets. I've had 4 consultants in my org tell me this same thing today. It would ROYALLY stink if HO holds hard and fast to their rule and people miss out with no knowledge that anything was wrong.

"I've had two directors tell me this....I'll email Jan C." - from my NE

AND.... Go to shipment status to see if your show is on hold. I never received an e-mail, didn't have declined CC, but happened to look at my shipment status to see the status of 2 shows submitted a few days ago and saw my show from last night on hold.

The reason---- the Season's best is no longer available. On hold for $1 which could have potentially cost me hundreds if I had not seen it. " - From Kathy Yellets
 
I have been dealing with this headache ALL day, and we had until 10pm to have all shows resolved. Also it appears they did not run the cc on the shows that were on hold for the Season's Best until AFTER you call and resolve the show, because then my show went back on hold for a declined card, when I was walking out the door for a show.
 
I sent an e-mail out to my team. Thanks for the heads up!
 
had a bunch on my team, as well as my own shows. I did get a call from customer service though.
 
Just got this email:

Dear Consultant,

We are extending the February order resolution deadline to noon (CT) today (March 2), in order to resolve as many orders as possible that include “while supplies last” products. We regret any inconvenience this has caused.

Thank you for your understanding.
 
Still, noon is not long enough. What about people who work full time? They won't have any way to deal with this until after they get home this evening.Ugh.
 
This is crazy! Since when do they hold an entire show for a $1 item that's out of stock? ...and then NOT send an email to let you know?? unacceptable!

I called and talked to a very nice, but tired and kinda frustrated lady at Customer Service and asked her to check my consultants for me (she said she has been answering calls like this since yesterday!). Thankfully none of them were on hold. Yes, I could have sent an email to my team or tried to call all of them who submitted shows in the past few days and left it to them to check it, but I don't have time for that and like Deb said most of them work and won't get this email until they get home tonight. Took the HO lady less than 5 mins to check them for me :)
 

Frequently Asked Questions

What does it mean to have my team check their shows?

Having your team check their shows means encouraging team members to review their upcoming cooking shows to ensure everything is organized, including guest lists, product selections, and any special promotions. This helps in maximizing sales and ensuring a smooth event.

Why is it important for teams to check their shows?

Checking shows is crucial as it allows team members to identify any potential issues or gaps in their planning. This proactive approach can lead to better attendance, increased sales, and a more enjoyable experience for both the host and guests.

How often should my team check their shows?

It’s recommended that team members check their shows at least a week before the event. This gives them enough time to make any necessary adjustments, follow up with guests, and ensure they have all the required materials and products ready for the show.

What should team members look for when checking their shows?

Team members should look for several key elements, including the guest list, product availability, promotional materials, and any special requests from the host. They should also confirm the date, time, and location of the show to avoid any last-minute surprises.

How can I support my team in checking their shows?

You can support your team by providing them with checklists or templates to help them organize their shows effectively. Additionally, offering guidance and being available for questions can empower them to feel more confident in their preparations.

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