Director Have Your Teams Check Their Shows....

[pckelly]

Below is a message from my NExec and from Kathy Yellets. I've had 4 consultants in my org tell me this same thing today. It would ROYALLY stink if HO holds hard and fast to their rule and people miss out with no knowledge that anything was wrong.

"I've had two directors tell me this....I'll email Jan C." - from my NE

AND.... Go to shipment status to see if your show is on hold. I never received an e-mail, didn't have declined CC, but happened to look at my shipment status to see the status of 2 shows submitted a few days ago and saw my show from last night on hold.

The reason---- the Season's best is no longer available. On hold for $1 which could have potentially cost me hundreds if I had not seen it. " - From Kathy Yellets

 

[cincychef]

I have been dealing with this headache ALL day, and we had until 10pm to have all shows resolved. Also it appears they did not run the cc on the shows that were on hold for the Season's Best until AFTER you call and resolve the show, because then my show went back on hold for a declined card, when I was walking out the door for a show.

 

[Sheila]

I sent an e-mail out to my team. Thanks for the heads up!

 

[PCJenni]

had a bunch on my team, as well as my own shows. I did get a call from customer service though.

 

[almondfarm]

Just got this email:

Dear Consultant,

We are extending the February order resolution deadline to noon (CT) today (March 2), in order to resolve as many orders as possible that include “while supplies last” products. We regret any inconvenience this has caused.

Thank you for your understanding.

 

[chefkathy]

Still, noon is not long enough. What about people who work full time? They won't have any way to deal with this until after they get home this evening.Ugh.

 

[pamperedlinda]

This is crazy! Since when do they hold an entire show for a $1 item that's out of stock? ...and then NOT send an email to let you know?? unacceptable!

I called and talked to a very nice, but tired and kinda frustrated lady at Customer Service and asked her to check my consultants for me (she said she has been answering calls like this since yesterday!). Thankfully none of them were on hold. Yes, I could have sent an email to my team or tried to call all of them who submitted shows in the past few days and left it to them to check it, but I don't have time for that and like Deb said most of them work and won't get this email until they get home tonight. Took the HO lady less than 5 mins to check them for me