Have You Ever Had a Customer.......

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Discussion Overview

The thread explores participants' experiences with challenging customer relationships in the context of hosting Pampered Chef shows. Many share anecdotes about feeling trapped by bookings from customers they find difficult to work with.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses frustration about being associated with customers they do not wish to work with after hosting shows.
  • Another participant shares a similar sentiment, noting that while they do not dislike these customers, they would not choose to spend time with them.
  • One participant mentions having multiple parties booked with a difficult group, highlighting the familial connections that complicate the situation.
  • Another participant reflects on the inevitability of encountering challenging groups frequently, humorously suggesting recruiting them to alleviate the burden of bookings.
  • One participant describes a specific group that is difficult to host coach, resulting in lower sales compared to their average, and expresses frustration over their lack of responsiveness.
  • A participant recounts a personal experience of avoiding a former neighbor due to concerns about the cleanliness of their home, indicating a reluctance to host a show there.
  • One participant suggests that perhaps someone else in the downline might have better luck with the challenging group.

Areas of Agreement / Disagreement

Views differ among participants regarding their feelings towards difficult customers, with some expressing strong frustration while others maintain a more humorous or resigned perspective. No clear consensus emerges on how to handle these situations.

Contextual Notes

Participants share personal experiences related to hosting shows and the dynamics of customer relationships, reflecting a range of emotions from frustration to humor.

Who May Find This Useful

Consultants who encounter challenging customer dynamics in their business may find these shared experiences relatable.

hoosierchef
hoosierchef
Messages
926
That you just can't stand, but you get trapped in their web of Friends through bookings?? Just curious.:D

Ok....Let me rephrase.....Once you've done a show or two, you quickly realize you don't want to be associated with these people. People you really don't know until you've done a show for them.
 
Last edited:
LOL! YES!!! Well, I wouldn't say I couldn't stand them, but they are definitely NOT someone I would CHOOSE to hang out with.
 
hoosierchef said:
That you just can't stand, but you get trapped in their web of Friends through bookings?? Just curious.:D

Ok....Let me rephrase.....Once you've done a show or two, you quickly realize you don't want to be associated with these people. People you really don't know until you've done a show for them.
Click to expand...


ROFL - yup....
 
Yep - same here. I've got 2 parties with them in Feb. that they booked off of themselves. Plus, they're cousins. :D
 
I feel your pain. Unfortunately, due to Murphy's Law, you'll end up in that group frequently. They'll be the folks who book every year.

Hmmm.... maybe you can recruit one so they don't bug you for bookings. But then you'll have to deal with one as a consultant. And she'll improve her people skills and make it big! *snort!* Yeah, right!
 
Yep, I have this one group that keeps booking. They are horrible to host coach, attendance is always miniscule and their shows are rarely over $500 (my average is $600-700) so they bring me down!

I've tried to recruit two of them and again, I can never get a hold of them!

Right now I have one catalog show going for this group and that's it. Maybe it will end there.
 
Hey points are points - I ran into an old neighbor of mine that I used to babysit for - I know it is terrible but I resisted the urge to tell her that I am a Pampered Chef consultant because I know that her house was one of the filthiest I had ever been in and I do not want to do a show for her - I am such a terrible person (hanging head) She and five of her friends might have singed up as consultants but I just didn't want that mess
 
Maybe someone on your downline would have better luck with this group?
 

Frequently Asked Questions

Have You Ever Had a Customer Ask for a Refund?

Yes, it's not uncommon for customers to request a refund, especially if they are not satisfied with a product. In such cases, it's important to follow the company's return policy and assist the customer in the process. Make sure to listen to their concerns and provide a solution that meets their needs, whether it's a refund or an exchange.

Have You Ever Had a Customer Who Didn't Receive Their Order?

Yes, there can be instances where a customer does not receive their order due to shipping issues or address errors. In these situations, it's essential to check the tracking information and communicate with the shipping provider. Keeping the customer informed and offering to resolve the issue promptly can help maintain their trust and satisfaction.

Have You Ever Had a Customer Request a Product That Was Out of Stock?

Yes, customers sometimes inquire about products that are currently out of stock. In such cases, it's helpful to inform them of the expected restock date and offer to notify them when the product becomes available again. Additionally, suggesting similar products can also keep the customer engaged and satisfied.

Have You Ever Had a Customer Who Was Unsure About a Product?

Absolutely, many customers may feel uncertain about a product's features or how it fits their needs. It's important to provide detailed information, share personal experiences, and highlight the benefits of the product. Offering a demonstration or sharing testimonials can also help alleviate their concerns and encourage a purchase.

Have You Ever Had a Customer Share Feedback on a Product?

Yes, customer feedback is invaluable for improving product offerings and service. When a customer shares their feedback, whether positive or negative, it's crucial to acknowledge their input and thank them for taking the time to share their thoughts. This not only shows that you value their opinion but also helps build a stronger relationship with them.

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