So I don't think of myself as the best consultant BY ANY MEANS! I think my shows are pretty dull (working on it- but it's my personality- very easily intimidated...and I know the information- but keeping it all straight under pressure is a challenge I'm working on too.) But what I do reasonably well is connect with my guests. last night I had a show. This was my 3rd show in this "circuit". I usually meet several new people in each show- but the core group is usually the same 4-6 people. It's not usually a big $$ show group (lower-incomes/small town,etc)- but always fun. Yesterday was no different. We had about 12 people packed into a very small dining area/kitchen. They were sitting at a large farm table with new products and food on it. I had prepped alot of the food ahead of time, because like I said, my actual demo is BORING (IMHO)...so I don't have to sweat through that for very long. I had a Brown SUgar Brie on the table shortly after everyone got there, and then finished the Jerk Chicken Nachos. I talked about a few products. But mostly, showed them what was new, and answered questions for them, walked around and visited, laughed, sampled the food she had made (yes- they made me try things...they are always after me to try their recipes- which are very good ones too) During that 'visiting' time, I had my apron off- no nametag..nothing that screamed I was the PC lady. I was even in jeans! BUt a nice shirt and dressier shoes. ANyway...during the show, several of the guests and my past host(s) paid me huge compliments!! One said "She's the only consultant I've ever had that called to make sure I got my stuff!" or about replacements I helped her with, etc. Another guest, when I got the part about my newsletter, if you have an email address and would like to receive...etc etc...the guest pipes up.. "I LOVE IT! I just love the recipes, etc". ANd she mentioned it again to me when she was checking out. I had a few tell me that I was the best PC lady they've ever had...:thumbup: and another lady (the grandmother), just kept hugging me every time she passed me. :blushing: So I felt really good last night! And I've not even STARTED doing customer care calls!! HA! Won't that blow them away! It was just the shot in the arm I needed...and so far, the show is at $423- Just from the guests at the show- that's my best "at-show" orders I've ever had so far. *doing the happy dance* And I've got another show with this crowd NExt month, and at the rate it's going, I think they'll be my Monthly Kitchen Club...I should call them that. So I just wanted to share this- and encourage those who are on the fence with customer care. It doesn't have to be about WHAT you demo or say during the demo..Trust me. Mine is scary....but connecting with your guests can make a huge difference! Eventually, I'll get my show-style figured out, and who knows WHAT that could mean for sales then!