Grill Basket and Woven Rect. Tray on B/O

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Discussion Overview

This thread revolves around experiences and inquiries related to backordered items, specifically the grill basket and woven rectangular tray, among new Pampered Chef consultants. Participants share their personal experiences with backorders and shipping timelines, as well as their feelings of uncertainty regarding customer communication.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a new consultant, expressed feeling overwhelmed about communicating shipping timelines for backordered items to guests.
  • Another participant mentioned that an email would be sent with the expected ship date for backordered items.
  • One participant raised a concern about whether guests needed to order items before knowing the shipping dates, especially since they were interested in the grill baskets for summer.
  • Another participant shared that backordered items can be submitted with the show, and they will be shipped separately once available.
  • One participant noted that they typically do not discuss backordered items unless there is significant concern about shipping delays.
  • Another participant shared their experience of having items on backorder, stating that they received them within a few extra days.
  • One participant mentioned that the grill basket was shipping quickly, within one week, while the woven tray would take less than two weeks.
  • Another participant recounted a customer care call regarding the grill basket, indicating that it had shipped and would arrive shortly.
  • One participant expressed concern about a grill basket order that was still pending after a week and a half.

Areas of Agreement / Disagreement

Views differ regarding the handling of backordered items and communication with guests. Some participants share positive experiences with timely shipping, while others express uncertainty about the process.

Contextual Notes

Participants are primarily new consultants sharing their personal experiences and challenges related to backordered items in the context of hosting shows.

Who May Find This Useful

New consultants and those interested in understanding the nuances of managing backorders and customer communication may find this discussion relevant.

L
lauren
Messages
3
So I had my very first show yesterday, I'm a brand new consultant. And at that show I had two grill baskets and one rectangular woven tray ordered... Come to find they're on back order. What can I tell my guests about when they would be shipped, approximately? Feeling overwhelmed, thanks so much for your help!!
 
You'll get an email with the expected ship date.
 
  • Thread starter
  • #3
Thank you. Does that mean that they have to order the items though? I think they were wanting to find out when the grill baskets would be shipped and then decide on them (since they're great for summer). Obviously, I haven't yet closed the show.
 
if it's just a back order, you can submit the show with the orders and HO will just ship those items separately, when they come in. The only time you can't take an order is when something is on stop sell (like the metal sheet pans)
 
Don't worry about it! I never talk about backordered items unless I call the host after the show was submitted and am really worried about the length of time from when it will actually arrive.
 
I've had a couple of things on back order in the 3 weeks I've been doing shows (grill basket and chillzane bowl) and everything came within a few extra days. When I hosted a show back in Feb. I was notified the springform cake pans were on back order, and they showed up the same day as my show did, just in their own separate box.
 
The Grill Basket is shipping really quickly, like within one week. The Woven is going out in less than 2 weeks.
 
  • Thread starter
  • #8
Thank you again, you guys are a huge help! I'm so glad my friend told me about this site...:o
 
I did a customer care call tonite on the grill basket - the guy was really nice, said he expected it eventually. All the other stuff was delivered Friday 6/13/08. I got an email from HO saying the GB shipped 6/13. So he should get it Mon or Tues.
 
Its been about a week and a half, and a grill basket that was ordered is still waiting... hopefully it comes soon! ;)
 

Frequently Asked Questions

What is the Grill Basket and Woven Rect. Tray on B/O?

The Grill Basket and Woven Rectangular Tray is a popular cooking accessory from Pampered Chef designed for grilling and serving. The grill basket allows for easy cooking of vegetables and smaller items on the grill, while the woven tray is perfect for serving and presentation.

Why is the Grill Basket and Woven Rect. Tray on backorder?

Items may go on backorder due to high demand, supply chain issues, or production delays. Pampered Chef strives to keep popular products in stock, but sometimes demand exceeds supply, leading to backorders.

How can I check the status of my backordered Grill Basket and Woven Rect. Tray?

You can check the status of your backorder by logging into your Pampered Chef account or contacting your consultant directly. They can provide updates on estimated shipping dates and any changes to your order.

Will I be charged for the Grill Basket and Woven Rect. Tray while it is on backorder?

Can I cancel my backorder for the Grill Basket and Woven Rect. Tray?

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