Frustrations of a Future Director: Override Denied

[crystalscookingnow]

Ok - so I have my two recruits that signed in August. One had extreme technical difficulties for 3 days before signing that resulted in her not being signed in August. We worked with HO & they went through technical logs (that was a pain to get that done too) & found that she was in fact trying to submit her agreement in time. Also, during my phone calls to HO to let them know that something was wrong with the website & ask for help, the rep that I talked to actually asked me if I knew this recruit because she was probably lying about trying to get her agreement to go through.

Here's my frustrated part, while they did change her agreement date to Aug. 31, they didn't do my promotion! So, they still have me listed as a Consultant instead of Future Director. Which means that I didn't earn my override last month! Not that it would have been a lot, but it would have been something, something that I was looking forward to! The way that I found out about this was because I e-mailed tech support to find out why I couldn't view Future Director Reports. The response that I got was - 'We show your status as Consultant which means that you don't get to view future director reports'. I promptly replied with but I am a Future Director, I have two recruits, one of which is qualified. I haven't received a response on that one yet.

 

[soonerchef]

Call and speak with a supervisor....what a disaster!! Unfortunately the only way I have found to get around this stuff is to speak with a supervisor/manager there at HO...it's seems as if PC doesn't empower their front line people and that in itself is very frustrating.

 

[jrstephens]

My first recruit signed last week. I called the day after to confirm that her Agreement went through. Was told it did not and she needed to resubmit. I called her and she gave me all the confirmation information on her receipt she printed out. I called them again the next day and they said she was signed and already had a consultant number and did not understand why I was told it did not go through the day before. Uh!! I have had wonderful experiences with HO and horrible experience! They need to straighten things out before it really cost someone a promotion or something in my opinion!

Also, if I understand correctly (and I may not since I am just with my first recruit) that you do not become a FD until 2 recruits qualify.

 

[MicheleC]

Jennifer,

You are a future director once your two recruits sign. They do not have to qualify. For directorship you have to have five active qualified recruits.

Michele

 

[crystalscookingnow]

Actually, as soon as you have two active recruits, you are considered a future director. Your promotion takes place the month following the 2nd active recruit.

I also just talked to a rep at HO (ps - the wait time now is only about 15 minutes if you need to call ) & she said that she was going to look into everything for me & call me back. She sounded very knowledgable, so I'm hoping that something gets worked out. Otherwise, I'll have to ask for a supervisor. I try to be really nice because I used to work in phone support for a computer software company & I know what it's like to be on the rep's end of the phone.

 

[gilliandanielle]

I read on the board that they don't change the CON to FUT on the individual performance tracker until the 10th. I have three recruits, two from last month and one from this month, and mine isn't updated yet either.

 

[crystalscookingnow]

Mine should have been updated Sept. 10th! That's where my frustration is!

 

[gilliandanielle]

Oh, I see! I thought you meant it was supposed to be updated THIS month, not last. I'm sure it will be changed tomorrow anyway though!