Finding the Right Words to Reach Out to New Customers

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Discussion Overview

This thread centers around the experiences and challenges faced by participants in reaching out to new customers, particularly in the context of hosting kitchen shows. Participants share their personal approaches to communication and the logistics involved in organizing these events.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses uncertainty about what to say when contacting potential customers after a flea market display.
  • Another participant provides a suggested script for making calls, including options for discussing free kitchen shows and upcoming specials.
  • Several users mention that as consultants, they supply the food for free kitchen shows, while guests are expected to provide drinks.
  • One participant shares their experience of making phone calls and receiving mixed responses, including potential catalog shows.
  • Another participant notes the importance of following up with interested individuals to secure bookings.
  • One participant suggests that a new apartment could lead to a housewarming gift registry opportunity.
  • Another participant discusses a concern about a smoking stone and offers thoughts on potential causes and solutions.

Areas of Agreement / Disagreement

Views differ on the best approach to follow up with potential customers, particularly regarding how to handle those who are uncertain about hosting a show. No clear consensus emerges on the effectiveness of different outreach strategies.

Contextual Notes

Participants share personal experiences and strategies related to customer outreach and product usage, reflecting a range of perspectives within the consultant community.

Who May Find This Useful

Consultants looking for insights on customer engagement and event organization may find the shared experiences and suggestions relevant.

S
sweet
Messages
89
I'm a new consultant and I got a display at the flea market, I had collected names but I don't know what to say when I will call. and there is nothing in are welcome booklet that give the WORDS, it's only for people we kind of know but nothind for perfect stanger. Can someone help me?
 
Here is an example of what you might say:

Hi, this is ____ with the Pampered Chef. We met at _____ . (Try to mention something about the fair or meeting them - This is where writing anything on the back of the prize drawing slip really helps...had little girl with pigtails, loved stainless steel bowls, etc.) I was really nice talking with you.

(If they mentioned they liked an item, go ahead and say something like "I know you really liked those Stainless Steel Bowls....did I tell you that they are on special in August?")

Option A: You've won a FREE KITCHEN SHOW
I am calling to let you know that you've won a free kitchen show. All you have to do is to invite some of your friends over and I'll do the rest. Can I tell you my available dates?

Option B: I'd love to tell you about the upcoming specials
I would love to tell you about our upcoming specials. Do you have a minute? (Tell specials and say, "Can I tell you what dates I have available?" If no, they say would you like me to send you a catalog?)
 
  • Thread starter
  • #3
thankThank you for youre anwser but my only concerne when you tell them they won a FREE KITCHEN SHOW, do you pay for the food supply or you still make them buy it?
 
Hey SweetWhen they've won a Free Kitchen show you as the consultant furnish the ingredients (so pick something simple). I also through in disposable plates and plasticware, but that's me. ;)

Good Luck!
 
Yes, if they've won a free kitchen show, I supply the food and they supply the guests. I usually ask that they have the drinks. I also bring paper plates, but I have tons at home.

I usually make the 10 minute microwave cake and the spinach pinwheels or athenian spinach rounds. Both are yummy, few ingredients, and great for a show.
 
  • Thread starter
  • #6
thank you, I will be making the phone calls tonight. And what about the one that said they want a kitchen show or the maybes?
 
I think I would still let the maybe's know that they won a free kitchen show...it will elimate the wavering. The ones that said yes, I'd schedule the show.
 
  • Thread starter
  • #8
:( I just finish my phone calls and no luck. I have no booking, 2 person that I have to call back tomorow. And few other that ask me to call them back in mid-june. some that didn't have the time for a show and one that din't have a appartment and wanted to wait that she finds something before having a show so I ask her if she knew anything about our catalog show and she got very exited. In total I might have 2 catalog show better then nothing.
 
You are right...2 catalog shows are better than nothing. I wish you could have gotten more, but you need to make sure you follow-up with these people in mid-June. Did they want a June show? If so, go ahead and put them on your calendar as if FILLS UP FAST and you WANT TO MAKE SURE YOU GET THEIR PARTY ON YOUR CALENDAR. Tell them you will pencil them in so that it can be changed if needed, then host coach to make sure they don't change the date.....new products, etc.
 
Just a thought...

New apartment = possible housewarming = gift registry lead.

Paula in TN
 
  • Thread starter
  • #11
smokee stoneI have met some one in my new office that told me that the stone she bought a littlre while ago is making a lot of smoke when she used it the second time what can be the cause and can it be fix?
 
a smoking stone? now that's one I haven't heard before :) I'd call up to the home office and check that one out...
is she sure it's not something in her oven than dripped off the edge and is smoking?
hmm.....
 
I would ask her if she OILED it. If she thought that she had to season it by coating it with vegetable oil that that may account for the smoking. It may not be the stone but something that she put on it.
 
  • Thread starter
  • #14
I called head office and thay told me to sent it back, it's still under warrenty. and when I get her new one I will explain to her how to season it the proper way
 

Frequently Asked Questions

What are some effective opening lines to use when reaching out to new customers?

Effective opening lines should be friendly and engaging. You might start with a compliment about their cooking skills or mention a common interest in kitchen tools. For example, "Hi [Name], I noticed you love cooking! Have you tried any new recipes lately?" This approach creates a personal connection and encourages conversation.

How can I personalize my message to new customers?

Personalization can be achieved by referencing specific interests or previous interactions. Use their name, mention their favorite cooking styles, or refer to products they’ve shown interest in. For instance, "I remember you mentioned you enjoy baking; I think you would love our new stoneware collection!" This shows that you value them as individuals.

What should I avoid saying when reaching out to potential customers?

Avoid using overly salesy language or making assumptions about their needs. Phrases like "You need this product!" can come off as pushy. Instead, focus on how your products can enhance their cooking experience. Keep the tone conversational and respectful to build trust.

How can I effectively follow up with new customers after the initial contact?

Following up should be done thoughtfully and not too soon. Wait a few days after your initial message, then send a friendly reminder. You could say, "Hi [Name], I just wanted to check in and see if you had any questions about the products we discussed. I'm here to help!" This shows your commitment without being intrusive.

What are some questions I can ask to engage new customers?

Engaging questions can spark interest and dialogue. Ask about their cooking habits, favorite recipes, or challenges they face in the kitchen. For example, "What’s your favorite dish to prepare for family gatherings?" This not only engages them but also gives you insights into how your products can meet their needs.

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