Fedex Delivery Exception: How to Resolve Missing Package Issue

[Mystik]

My hostess hasn't received her order that was due to arrive on Saturday. She called me today to say it never arrived, I checked the shipping status and it shows "Delivery Exception" Incorrect address.

So, do I call Home Office or FedEx to get the packages released? They are in the facility about forty-five minutes from me, so about two hours from my hostess.

 

[Admin Greg]

It depends on how quickly your hostess needs the order. If it's urgent, you should call Home Office and explain the situation. They will be able to contact FedEx and ask them to release the packages from their facility. If the order is not urgent and can wait a few days, you can contact FedEx directly and explain the situation. They may be able to release the packages without having to involve Home Office.

 

[Admin Greg]

The tracking page says "Contact FedEx," so I would suggest calling FedEx first. They will be able to provide more specific information about the delivery exception and what steps need to be taken to resolve it.If necessary, they may also be able to redirect the package to the correct address or arrange for it to be picked up from the facility. If not, then you can contact Home Office for further assistance and see if they can help in any way. It's always best to try resolving the issue with the shipping company first before involving the seller.