Fed Ex guy goes above and beyond!

Click For Summary

Discussion Overview

This thread discusses personal experiences with FedEx delivery and pickup services among participants, focusing on the varying levels of service they receive from their FedEx drivers. Participants share anecdotes about their interactions and the efficiency of their local FedEx representatives.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, describes a positive experience where the FedEx driver went out of his way to find a box for a damaged item.
  • Another participant shares their experience of receiving multiple boxes and humorously suggests that they might need their own dedicated FedEx driver due to their sales volume.
  • Several users express dissatisfaction with their FedEx drivers, noting that some do not ring the doorbell or notify them of deliveries.
  • One participant mentions that their FedEx driver is considerate and ensures packages are not left in the snow.
  • Some participants discuss the challenges of returning items, with mixed experiences regarding FedEx's pickup policies compared to UPS.
  • Another participant recounts a frustrating experience with delayed packages, contrasting it with the positive experiences shared by others.
  • One participant notes that they have had to change their delivery address to avoid issues with missed deliveries.

Areas of Agreement / Disagreement

Views differ significantly regarding the quality of service provided by FedEx drivers, with some participants sharing positive experiences while others express frustration and disappointment.

Contextual Notes

Participants are primarily discussing their personal experiences with FedEx in relation to their roles as Pampered Chef consultants, particularly in the context of product deliveries and returns.

Who May Find This Useful

Consultants who frequently use FedEx for deliveries and returns may find the shared experiences relevant to their own situations.

Teresa Lynn
Gold Member
Messages
3,447
Yesterday at 5 pm Fed Ex came to pick up a damaged cranberry baker (made the adjustment the day before). I hadn't found time to get a box host left it on my doorstep over spring break no box. I had company (& was still in my jammies) but went to the door knowing why he was here. I explained I hadn't found a box yet and asked for a reschedule pick up. He asked if he could see what he was picking up, I showed it to him and he said no problem I'll find a box for it. He had me sign the little handheld scanner and gave me the receipt label and carried it off. I think that is way beyond the call of duty.
He was so sweet ,
 
My Fedex guy is awesome too! Here they don't have the regular trucks, but pickups with big shells on the back. I had two shows come in yesterday ($1600 in sales plus host freebies) so I had 14 boxes. As he was unloading the truck I noticed that it was almost empty from my stuff. He told me that he had me, and two other deliveries all day, LOL!

If I keep selling like this FedEx will have to give me my own driver, LOL!
 
Wow! Somehow I don't see my surly, unshaven Fed Ex guy doing that for me!
 
Wow!I wish my Fedex guy would knock or ring the bell or SOMETHING. He just puts the boxes on the porch and runs off. I got two big boxes of sample packages yesterday but didn't know they were there until I was walking out the door (late) for work. :( I had to wait ALL DAY to open my new toys!
 
My FedEx guy is great! He rings the bell and drops my boxes wherever I ask him to inside.
 
jenniferp417 said:
Wow!

I wish my Fedex guy would knock or ring the bell or SOMETHING. He just puts the boxes on the porch and runs off. I got two big boxes of sample packages yesterday but didn't know they were there until I was walking out the door (late) for work. :( I had to wait ALL DAY to open my new toys!

Mine is the same way. I actually have mine delievered at my mother in laws because FedEx and UPS are to stupid to find my house. (I get calls about verifying address blah, blah and it takes an extra week to get my stuff). So anyway I'll call her when I am at work to see if it came and she will be like oh yea he didn't ring the door bell. Or sometimes I get suprises when I get home and she will I wonder when he dropped that off. She is at home ALL day b/c she watches kids. Now what if its raining they don't have a covered porch. Oh well. We can't all have good ones!! Maybe one day we all will!!
 
some days my fed ex lady drops them off and other times she rings the bell when it was snowing she rang the bell and made sure I was home so she didnt leave them in the snow.
 
Ok, When you girls do product adjustments, does Fed Ex come get it like UPS did? I did one (witin 30days) and HO emailed me a lable and said I had to box it and take it to a fed Ex office!?! I don't even know where one is near me. My director said her town doesn't even have one at all! Anyone had to do this?
 
  • Thread starter
  • #9
In Feb. they told me I had to have my host take it to a fed ex drop off location. I argued this host has spent over $1,000 with me since Christmas & she lives in the middle of no where I argued until they made an exception and sent fed ex. (Her cookware lid arrived bent and rusted from her January show)
when I made this adjustment it said fed ex would pick up from me.
 
UPS would always pick up from me I never had to go anywhere
 
  • Thread starter
  • #11
yes UPS did pick up but part of fed ex policy with HO is that some returns will need to be taken to a drop off location. I am fine with that if there is one close to my customer or host but this lady wasn't and I wanted her treated well because of the $$$$ she had been spending.
 
I don't even want to talk about my Fed Ex man. Lets just say that mine packages have been on the truck for delivery for three days now.

I am glad your guy is great!
 
My FedEx guy picked up my adjustment from my door no problem- he even called the day before saying that he wouldn't make it today but that he would get it tomorrow so I wouldn't worry.

He doesn't ring the bell with one or two packages, but I have a split entry home so I think when I have more he wants to make sure he can get the stuff in the house before he carries all the boxes up 10 icy stairs...
 
Chef_2_Four said:
Mine is the same way. I actually have mine delievered at my mother in laws because FedEx and UPS are to stupid to find my house. (I get calls about verifying address blah, blah and it takes an extra week to get my stuff). So anyway I'll call her when I am at work to see if it came and she will be like oh yea he didn't ring the door bell. Or sometimes I get suprises when I get home and she will I wonder when he dropped that off. She is at home ALL day b/c she watches kids. Now what if its raining they don't have a covered porch. Oh well. We can't all have good ones!! Maybe one day we all will!!
I have my stuff delivered to my parents cause I live in a condo. They used to call me all the time until I changed my address to include:

Kristin Dahlstrom
ATTN: MY PARENTS LAST NAME
Street
City, State, zip

Now I never get calls!
 
My new large dots bowl came broken - I did the adjustment online, and was sent a return label for USPS.....not FedEx or UPS!
 
chefkristin said:
I have my stuff delivered to my parents cause I live in a condo. They used to call me all the time until I changed my address to include:

Kristin Dahlstrom
ATTN: MY PARENTS LAST NAME
Street
City, State, zip

Now I never get calls!


that is funny! my husband used to work at FedEx and he said alot of guys if it said fragile they would intentionally drop and then go to pick it up and kick it when they would get to it. some people are jerks!
 
I had been sent a label for USPS too for a return.
 

Frequently Asked Questions

What does it mean when the FedEx guy goes above and beyond?

When the FedEx guy goes above and beyond, it means he provides exceptional service that exceeds the standard expectations. This could include delivering packages earlier than expected, handling fragile items with extra care, or assisting customers with special requests.

How can I recognize a FedEx employee for their outstanding service?

You can recognize a FedEx employee by submitting a commendation through the FedEx website or contacting their customer service. Sharing your positive experience on social media or leaving a review can also help highlight their exceptional service.

What should I do if my package is delayed but the FedEx guy was helpful?

If your package is delayed but the FedEx guy provided helpful assistance, you can still express your appreciation for his service while contacting FedEx customer service to inquire about the delay. They can provide updates and help resolve any issues with your delivery.

Can I request a specific FedEx driver for my deliveries?

While you cannot specifically request a certain FedEx driver for your deliveries, you can communicate with your local FedEx office to express your preference. They may take your feedback into account for future deliveries, especially if you have had a positive experience with a particular driver.

How does exceptional service from FedEx impact my Pampered Chef business?

Exceptional service from FedEx can positively impact your Pampered Chef business by ensuring timely and safe delivery of products to your customers. This reliability can enhance customer satisfaction, encourage repeat business, and improve your overall reputation as a seller.

Similar Pampered Chef Threads

  • vwpamperedchef
  • General Pampered Chef Chat
Replies
28
Views
3K
missmindym
Replies
10
Views
2K
scottcooks
  • lisa717
  • General Pampered Chef Chat
Replies
4
Views
2K
3RingChef
  • gailz2
  • General Pampered Chef Chat
Replies
7
Views
2K
esavvymom
Replies
14
Views
2K
pamperedharriet
  • crissy11
  • General Pampered Chef Chat
2
Replies
51
Views
5K
trspc
  • pamperedmom24
  • General Pampered Chef Chat
Replies
9
Views
1K
chefann
  • NMmommy
  • General Pampered Chef Chat
Replies
15
Views
2K
Chefgirl2
  • mandydollie
  • General Pampered Chef Chat
Replies
12
Views
2K
ShanaSmith
  • tiggerhale
  • General Pampered Chef Chat
Replies
10
Views
2K
winklermom
Back
Top