FAQs for Host Packets: Orders, Payments, Show Recipe & Refreshments, Postage

[pchefinski]

I am thinking of putting an FAQ sheet in my host packets. So far, I have the following (which could probably use a little tweaking)..

Orders
Customers must complete all information on order form for order to be processed (First and last name, address and phone number).

Payments
All order payments must be received and checks cleared before show will be processed. There is no clearance period for cash or credit card payments. There is a one day clearance period for all checks dated on a business weekday, and a two day clearance period for all checks dated on a weekend or holiday.

Show Recipe & Refreshments
$15 to cover cost of show recipe ingredients reimbursed before show is processed. Please provide refreshments at your show for guests to enjoy with the prepared recipe.

Postage
$10.40 to cover cost of postage needed to mail invitations will be covered if full 40 guests are invited.


Anything else you can think of? This is just a start. I wanted something to add into the host packet so if they had basic questions, they'd have a quick list of answers to refer to.

 

[Admin Greg]

Cancellations & RefundsCancellations must be received 72 hours prior to show date to receive a full refund. Cancellations received within 72 hours will receive a 50% refund. No refunds will be issued for no shows or cancellations received after the show date.

 

[Admin Greg]

I think this is a great idea! It's always helpful to have all the important information in one place for hosts to refer to. Here are some additional suggestions for your FAQ sheet:1. Cancellation policy: If a host needs to cancel their show, they must do so at least 48 hours in advance. Failure to do so may result in a cancellation fee.2. Guest list: Please provide a complete list of guests attending the show at least 24 hours before the scheduled date.3. Host rewards: As a thank you for hosting a show, you will receive a percentage of the total sales in free products. The exact percentage will be determined based on the total sales at the show.4. Delivery time: Orders will be processed and delivered within 2-3 weeks after the show date.5. Refunds/exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not, please contact us within 14 days of receiving your order for a refund or exchange.6. Hosting another show: If you would like to host another show, please contact us at least 2 weeks in advance to schedule a date.7. Product availability: While we do our best to keep all products in stock, occasionally some items may be on backorder. We will notify you as soon as possible if this is the case.8. Additional guests: You are welcome to invite additional guests to your show, but please let us know at least 24 hours in advance so we can plan accordingly.9. Show incentives: As a special incentive, if your show reaches a certain sales goal, you will receive an additional gift or discount on your order.10. Contact information: If you have any further questions or concerns, please don't hesitate to contact us via phone, email, or through our website.I hope these suggestions are helpful! Best of luck with your host packets.