Experiencing Ordering Issues with Merrill's Site?

Click For Summary

Discussion Overview

The thread discusses various experiences participants have had with ordering issues on Merrill's site, particularly related to browser compatibility and technical difficulties. Participants share their frustrations and solutions regarding the ordering process.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions ongoing problems with ordering on Merrill's site, specifically timing out on the shipping page.
  • Another participant shares their experience of resolving issues by switching from Firefox to Internet Explorer (IE) as the browser.
  • Several users express frustration with having to use IE, with one participant humorously noting the inconvenience of needing to find their PC password.
  • One participant highlights that their virus protection interferes with the ordering process, requiring them to turn it off to log in successfully.
  • Another participant notes that they had previously experienced issues with Firefox but are glad it works better now.
  • One participant asks for clarification on why Firefox is considered superior and expresses willingness to switch browsers if convinced.
  • Several participants discuss back-ordered items, with one expressing disappointment over a missing jacket from their order.

Areas of Agreement / Disagreement

Views differ on the effectiveness of different browsers for ordering on Merrill's site, with some participants advocating for switching to IE while others prefer Firefox. There is no clear consensus on the best solution for the ordering issues.

Contextual Notes

Participants share personal experiences and frustrations with the ordering process, highlighting technical challenges and browser compatibility issues without implying any official guidance.

Who May Find This Useful

Consultants experiencing similar ordering issues on Merrill's site may find the shared experiences and troubleshooting tips relevant.

cathyskitchen
cathyskitchen
Gold Member
Messages
2,704
Has anyone else had problems with ordering on Merrill's site? I've been trying to order just a few little things for the past couple of months, but every time I get to the "shipping" page, it just starts cycling and times out on me! I just give up each time, but now I really need some stuff for "rewards" for my team and I want to have them for my next meeting. Not sure what is going on!! Any ideas (other than contacting their customer service, which I've done and am waiting for). :confused:
 
I had problems, so I called them. Turns out it's because I use Firefox as my browser. You need to use IE. If that isn't your problem, then I'd suggest putting the stuff you want to order into your cart, then sign out of Merrill and call them. They can pull up your cart and finish the order for you.
 
  • Thread starter
  • #3
OOOOOOOOHHHHHH!! That is TOTALLY the problem! I use Firefox, too! Ugh - I hate IE, but I guess I'll "suffer" through it to place my order. Thanks so much!! :)
 
I had the customer service rep at Merrill dying from laughter when she suggested I use IE and I replied with "Now I'm going to have to dig out my PC password".
 
  • Thread starter
  • #5
Debala715 said:
I had the customer service rep at Merrill dying from laughter when she suggested I use IE and I replied with "Now I'm going to have to dig out my PC password".
Click to expand...

Oh, that's right!! Luckily, I have mine memorized. Too funny! :D
 
Same problem here...the ONLY time I use flawed IE is for Merrill. How foolish of them.Firefox rules!
 
I had the same problem, but that's usually a good place to start. Try a different browser. In fact, PC didn't work quite right for awhile with Firefox (with pics and such showing up)! I'm so glad it does now!

Oh...and I just got my order today (minus the jacket with is b/o'd...:cry:).
 
Okay... so tell me why Firefox is superior... I keep hearing this and I'll switch if someone tells me why I want to... :) and when someone tells me HOW!
 
I use IE and that isn't my problem-it is my virus protection...I actually hve to turn it off and then log into Merrill and then it works every time. Go figure! I discovered it kind of by accident one day, but hubby said PC was of course secure, so it would be ok to do it this way, I just think it is ridiculous to have to...
 
Jules711 said:
I had the same problem, but that's usually a good place to start. Try a different browser. In fact, PC didn't work quite right for awhile with Firefox (with pics and such showing up)! I'm so glad it does now!

Oh...and I just got my order today (minus the jacket with is b/o'd...:cry:).
Click to expand...

Which jacket is b/o'd? I ordered the black pullover on Sunday and haven't heard anything...
 
chefliz said:
I use IE and that isn't my problem-it is my virus protection...I actually hve to turn it off and then log into Merrill and then it works every time. Go figure! I discovered it kind of by accident one day, but hubby said PC was of course secure, so it would be ok to do it this way, I just think it is ridiculous to have to...
Click to expand...


That's what I do too.......
 
Jules711 said:
I had the same problem, but that's usually a good place to start. Try a different browser. In fact, PC didn't work quite right for awhile with Firefox (with pics and such showing up)! I'm so glad it does now!

Oh...and I just got my order today (minus the jacket with is b/o'd...:cry:).
Click to expand...

I would also like to know which jacket is on back order. My parent's just order me the full zip jacket and full zip cardigan for my birthday.

I also used my birthday $$ from my MIL to get the tote w/ribbons.

Can't wait to get them. :)
 
If you look, the post about the jacket being B/Oed was from April.
 
chefann said:
If you look, the post about the jacket being B/Oed was from April.
Click to expand...

OH! Duh!
Thanks ann, gee, where we would be w/o you??
Wondering where our jackets are? LOL
 

Frequently Asked Questions

What should I do if I can't access Merrill's site to place an order?

If you are unable to access Merrill's site, first check your internet connection and try refreshing the page. If the issue persists, try clearing your browser's cache and cookies or using a different browser. If the problem continues, it may be a temporary issue with the site, so try again later or contact customer support for assistance.

Why am I receiving an error message when trying to place an order?

Error messages can occur for various reasons, including issues with your internet connection, problems with your account, or items being out of stock. Make sure you are logged into your account and that all required fields are filled out correctly. If the error persists, reach out to customer support for help in resolving the issue.

How can I check the status of my order if I experience issues?

What should I do if my payment is declined during the ordering process?

If your payment is declined, first verify that your payment information is correct, including card number, expiration date, and billing address. Ensure that there are sufficient funds available in your account. If everything appears correct and the issue persists, consider using a different payment method or contact your bank for further assistance.

Is there a way to report ongoing issues with Merrill's site?

Yes, if you are experiencing ongoing issues with Merrill's site, you can report them directly to customer support. Provide as much detail as possible about the issue, including any error messages you received and the steps you took before encountering the problem. This information will help the support team address the issue more effectively.

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