Error in Calculating Order Amount?

[RossDeb2]

What do you do when you make an error in the customer's order. I miscalculated it by $1 in the customer's favour. Do you just absorb the amount since it is small or do you call the host for the extra amount? I know I would do it for a larger amount but this seems so small. She paid by credit card so I do not want to charge a different amount without speaking to her.

 

[Kodeysmom]

i just absorb it and pay it.

 

[ljeffries]

Same here. My error, I pay for it.

 

[whiteyteresa]

ditto

it is just a dollar

~

 

[cmdtrgd]

I miscalculated a few weeks ago at a booth and didn't add about $5 in tax. I called her to let her know my mistake and to ask her permission to increase the order. Now, that was $5. I wouldn't hesitate to give a good customer a Season's Best, so I wouldn't hesitate to absorb $1. You just need to know how much is too much for you!

 

[PCwithStay-C]

I did this at my last show, had the wrong tax amount so each order was wrong by a few cents. I just paid it myself, all together was about $1.50 out of my pocket, but I think it was easier than calling all the customers and adjust the checks and credit payments. If it had of been over $5 though, I probably would of made the phone calls and adjustments.

 

[chef_kimmo]

I used to have issues a lot and realized I needed to decide how much I would absorb. One of my main problems is when a host calculates orders and they don't charge tax on S&H, or off by a few cents.

I usually eat that unless they have given me a credit card and then I make the correction and let them know. They aren't going to be upset about a small amount.

 

[chefann]

I used to have issues a lot and realized I needed to decide how much I would absorb. One of my main problems is when a host calculates orders and they don't charge tax on S&H, or off by a few cents.

I usually eat that unless they have given me a credit card and then I make the correction and let them know. They aren't going to be upset about a small amount.

The missing tax on S&H is the reason I have it pre-added into the shipping amount on my OOFs. Instead of $4, they say $4.24. I also have a line on the bottom that says "All order totals subject to verification and adjustment."

 

[chef_kimmo]

The missing tax on S&H is the reason I have it pre-added into the shipping amount on my OOFs. Instead of $4, they say $4.24. I also have a line on the bottom that says "All order totals subject to verification and adjustment."

Aaahhh, very very smart!!

 

[chefheidi2003]

The missing tax on S&H is the reason I have it pre-added into the shipping amount on my OOFs. Instead of $4, they say $4.24. I also have a line on the bottom that says "All order totals subject to verification and adjustment."

Ann that is a great idea...I just had a catty show and out of 19 people 2 of them did not add tax to shipping so I will just eat the $.48.

 

[heatherkiss]

I absorbed 6 bucks off an order that was 194.00 really should have been 200. but the person is hosting a fancy brunch.............

I think it's worth it to absorb it.

 

[hperschnick]

I have had some issues where I used the wrong tax rate - I just absorb the few cents - isn't worth getting new checks, etc. If it was $5 or so I would have to decide depending on the customer.

 

[BethCooks4U]

This issue is why I carry a laptop. If it's my fault I cover the difference and if I owe them money because of my mistake I include it with their order with a "sorry" note.

If the host made the error I usually just pay it if it's just tax on shipping but if it's more I tell the host "she owes $....." because...

I always try to get hosts to send me at least one outside order so I can check that she's charging correctly even though I give them an example with their packet.

 

[ChefBeckyD]

Usually, because I use my laptop, the only orders where there is an error are outside orders. Sometimes it balances out in the end....they forget to add tax for the shipping, but then they include tax on the Pantry Items......don't know why people never see the "no tax" line for the Pantry Items.....(and the separate order space)! So I just absorb it....and when it is over by those few cents, I put it in as a RUFTH donation.