Entire Order Held Because of Backorder?

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Discussion Overview

The thread discusses experiences related to order delays due to backordered items, specifically focusing on whether entire orders are typically held because of such backorders. Participants share their personal experiences and opinions regarding the handling of backorders and the communication with the home office (HO).

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, reported that a large order was held due to a backordered salad spinner, raising questions about the customary practice of holding entire orders.
  • Another participant mentioned that they had never experienced an entire order being held for a backordered item and suggested calling back to clarify the situation.
  • Several users shared that their experiences involved partial shipments, with some items shipping on time while backordered items were sent later.
  • One participant recounted a situation where their director's show was held unnecessarily for over a week, indicating that such holds might not be standard practice.
  • Another participant noted that they had a similar experience with a grill basket backorder, which shipped separately from the bulk order.
  • Some participants expressed frustration over the delays and the communication issues with HO, while others shared strategies for resolving the situation.
  • One participant mentioned that their order was eventually shipped after clarifying the reasons for the hold, indicating that communication with HO can lead to resolution.

Areas of Agreement / Disagreement

Views differ on whether it is common practice for entire orders to be held due to backordered items, with some participants asserting that it should not happen while others recount experiences where it did. No clear consensus emerges on the policy regarding backorders.

Contextual Notes

Participants' experiences vary based on individual interactions with HO and the specific items involved in their orders. The discussion reflects a range of personal experiences rather than a unified policy perspective.

Who May Find This Useful

Consultants who encounter similar issues with order delays or backorders may find the shared experiences and insights relevant to their own situations.

susanr613
susanr613
Gold Member
Messages
2,010
I just got off the phone with HO, trying to track down a very large order. They told me that the order (probably 7-8 cartons) are being held because the host ordered the Salad spinner and it's on backorder.

I explained that several people had placed orders for Mothers Day, so could they shi the cartons and follow up with the spinner later. She said she'd talk with a supervisor and get back to me.

This does not make sense to me. Is this customary practice?

Thanks!
 
That is weird - I would call back and speak to another HO rep - I never heard of an entire order held for a backorder - maybe there is a credit card hold up - call back!!
 
My most recent host just had all but the Grill Baskets ship in a timely manner and a couple of them have shipped already. That can't possibly be right about them holding the entire shipment. I don't think that would be the policy of any company.
Jessica
 
I do know that my director had a show on hold for over a week, and when she realized it, and called - they told her there was no reason for it to have been on hold and released it for shipment....that was odd. I would definitely call back and speak to a supervisor!
 
My most recent show was the grill basket backorder. I submitted the order adn the bulk order came and the grill basket came two weeks later. I hope you get it figured out.
 
I have never had an entire order held for back ordered items. I would call back.
 
entire show orders are never held for backordered items. I'd call back and get it released.
 
  • Thread starter
  • #8
they called me back...some sort of timing thing with delivery of the salad spinner. so i called back to escalate and while i was on hold, the host called. she is going out of town thurs and fri! So, now i'm working with HO to get the order delivered either weds or sat.

oy!
 
Good Luck. My shows with items on backorder have been shipped and the grill baskets and spinners are shipped seperately.
 
  • Thread starter
  • #10
the saga continues...the supervisor called me to let me know the delay was not from the spinner, but just that they are now getting to 4/30 orders. she and i are problem-solving to get the order NOT delivered on thurs or fri, when the host will be out of town.

thanks everyone for alerting me that the orginal reasoning was not valid :-)
 
susanr613 said:
the saga continues...the supervisor called me to let me know the delay was not from the spinner, but just that they are now getting to 4/30 orders. she and i are problem-solving to get the order NOT delivered on thurs or fri, when the host will be out of town.

thanks everyone for alerting me that the orginal reasoning was not valid :-)
Click to expand...
Can they just ship it to you? Would that work for you location-to-your-host wise?
 
  • Thread starter
  • #12
that would be too easy!
sfdavis918 said:
Can they just ship it to you? Would that work for you location-to-your-host wise?
Click to expand...

I suggested that - it all depends on where we are in the pick/pack/load/handoff to FedEx cycle. Unfortunately, the host lives about an hour away...and I have a very small car. Worse comes to worst, they will reroute the shipment to me and the host will probably have to drive here so we can pack both cars with boxes.

We shall see....
 
Does she have a neighbor or friend who will receive it for her?
 
  • Thread starter
  • #14
nope, already tried that with her. she's in lagrange, deb, and i'm near schaumburg
 
Good luck. Its so odd, I have a show submitted May 1st, and I submitted a supply order yesterday, and the supply shipped today! Argh! I'd rather my customers get their stuff first than mine ship out!
 
Could one of your clustermates accept it for you? Anyone live near LaGrange?
 
Funny - I got an email that my show which was submitted on the 29th shipped and that the grill basket and salad spinners were on back order - Scheduled fedex delivery is tommorrow - I sold 2 spinners plus the hosts, and 3 grill baskets....Maybe because you are closer then me??
 
  • Thread starter
  • #18
issue resolved - HO got the cartons out to fed ex this afternoon and they will be delivered tomorrow.

as always, thank you for your attention, advice and suggestions!!
 
Yay for the warehouse!
 
Yay for the warehouse, again!

I guess they've stopped holding orders for the grill baskets & salad spinners, beacuse my last order is shipping....and that's what most people ordered.
 

Frequently Asked Questions

What does it mean when my entire order is held because of backorder?

When your entire order is held due to backorder, it means that one or more items in your order are currently out of stock and cannot be shipped immediately. As a result, the entire order is put on hold until all items are available for shipment.

How will I know if my order is on backorder?

You will receive a notification from Pampered Chef, either via email or through your account, indicating that your order is on backorder. This notification will specify which items are unavailable and provide an estimated time for when they will be back in stock.

Can I cancel items that are on backorder?

Yes, you can typically cancel items that are on backorder. You can do this by contacting Pampered Chef customer service or by accessing your order details through your account. Be sure to check the cancellation policy for any specific terms.

Will I be charged for backordered items?

You will not be charged for backordered items until they are shipped. If your entire order is on backorder, you will not be billed until all items are available and shipped together.

How long will it take for backordered items to be shipped?

The shipping time for backordered items can vary depending on the specific item and its availability. Pampered Chef typically provides an estimated shipping date in the notification you receive. If you have concerns about the timeline, you can reach out to customer service for more information.

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