Eeek! Nov. Host Special...help!!!

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Discussion Overview

This thread discusses a participant's experience with a host special issue related to a Pampered Chef show. The participant sought assistance after realizing that the host special items were not registered in the system, leading to concerns about fulfilling the order.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of a host special not being registered in the system, leading to a need for assistance.
  • Another participant suggests calling the home office for help with the issue.
  • One participant expresses gratitude for the advice to contact the home office, noting their positive experience with customer service.
  • Several participants mention their satisfaction with the customer service received from the home office, highlighting the helpfulness and responsiveness of the staff.
  • One participant reflects on past difficulties with crediting issues and expresses a desire for an automatic reminder for host specials in the system.
  • Another participant notes the lack of an automatic reminder for the monthly host special in the system and wishes for its addition.
  • One participant comments on the impressive customer service provided in this situation, contrasting it with past experiences before digital systems were in place.

Areas of Agreement / Disagreement

While some participants express positive experiences with customer service, others share concerns about the system's limitations and past issues with crediting. No clear consensus emerges regarding the effectiveness of the system overall.

Contextual Notes

The discussion reflects personal experiences related to customer service and system functionality within the Pampered Chef community, particularly during a busy period for consultants.

Who May Find This Useful

Consultants who may encounter similar issues with host specials or are interested in customer service experiences within the community may find this discussion relevant.

J
JessBarszcz
Messages
75
Hi!

My husbands aunt had a pampered chef show in November. We closed at the end of the month and her items were shipped to my home. I offered to organize the oders etc. for her. Good neice that I am :p

One MAJOR problem...some how...some way...her host special (cookie sheets, press, cooling racks) didn't register on P3...I'm starting to think I never hit return after adding the code....does anyone know what I'm talking about...?? It's always the last thing I put on an order....and this particular night was frustrating...I tried closing the show 5x, and all the credit card delays and denied cards were happening...I think I overlooked it not being added and the notice that tells you the host did not use her host special....sooooooo

my aunt-in-law got all of her order/products this weekend and just emailed me that her host special wasn't in there....and sure enough when I went back and looked it wasn't on the P3 or forms in the boxes....HELP! What can I do...can I call the home office and explain?? She ordered over $200 in her own products on top of free stuff and what not and I would really like to get her her special.....help help help!!!:yuck:
 
The best thing to do would be to call HO and explain, and ask for some help with this!
 
  • Thread starter
  • #3
Thanks Becky I will do that!! I will cross my fingers that they can help =)
 
  • Thread starter
  • #4
FIRST I want to say THANK YOU to Becky for telling me to just call the HO. I appreciate this because in my 6 months with Pampered Chef I have had no issues that needed calling the home office....

SECOND I want to say we truly work with the BEST direct sales company around!! I called the home office and received the BEST service I could have expected...it rivaled service I have received ANYWHERE else! They listened to my issue and immediately told me how they would help me resolve it!! The special is being shipped (at no charge) to the hosts front door. She will be VERY HAPPY and a Pampered Chef fan for life!! I know I was before this, but I am very proud to say that I am a Pampered Chef Consultant and am very happy to stand behind our customer service!!

HAPPY HOLIDAYS :chef:
 
I will have to use this story to tell everyone how great our co. really is!
 
JessBarszcz said:
FIRST I want to say THANK YOU to Becky for telling me to just call the HO. I appreciate this because in my 6 months with Pampered Chef I have had no issues that needed calling the home office....

SECOND I want to say we truly work with the BEST direct sales company around!! I called the home office and received the BEST service I could have expected...it rivaled service I have received ANYWHERE else! They listened to my issue and immediately told me how they would help me resolve it!! The special is being shipped (at no charge) to the hosts front door. She will be VERY HAPPY and a Pampered Chef fan for life!! I know I was before this, but I am very proud to say that I am a Pampered Chef Consultant and am very happy to stand behind our customer service!!

HAPPY HOLIDAYS :chef:
Click to expand...

I'm so glad!

I know that sometimes there are some Customer Service horror stories on here, but for the vast majority of situations...we do work for an incredibly helpful and understanding company. With this situation, I knew they would do what they could to resolve it happily for you!
 
Woohoo! Glad that they could help! ;)
 
I havent had much success with them crediting something after the fact, but I am glad it worked for you.

I wish they would go back to the days when they automatically sent the guest special without me having to key it....that was so easy, as I have at times missed keying those...

Jan:chef:
 
Congrats on earning your trip, Sheila!!! Well done!!

It is so exciting.

Jan
 
That's pretty neat that they did that for you :)
There is no automatic reminder for the Monthly Host Special in P3 - there's one for all the other host benefits and the guest specials, but not the monthly host special - wish they'd add a reminder for us though :)
 
[email protected] said:
I havent had much success with them crediting something after the fact, but I am glad it worked for you.

I wish they would go back to the days when they automatically sent the guest special without me having to key it....that was so easy, as I have at times missed keying those...

Jan:chef:
Click to expand...

I would guess they did it because of the fiasco the end of November had been. They bent over backwards on a few things because of that mess.

But it's a mistake you'll not likely make again!! :)
Glad it worked out!
 
esavvymom said:
I would guess they did it because of the fiasco the end of November had been. They bent over backwards on a few things because of that mess.

But it's a mistake you'll not likely make again!! :)
Glad it worked out!
Click to expand...

Yes - that was my thinking too!
 
Wow, that is impressive customer service. (I have to add that I could NEVER have been a consultant in the days before computers and P3. I was a customer and a hostess and the paperwork must have been crazy for consultants.)​
 

Frequently Asked Questions

What is the November Host Special for Pampered Chef?

The November Host Special typically includes exclusive discounts or free products for hosts who hold a party during the month. Specific details can vary each year, so it's best to check with your consultant or the Pampered Chef website for the current offerings.

How can I qualify to be a host for the November special?

To qualify as a host for the November special, you need to schedule a party with a Pampered Chef consultant. Generally, you will need to gather a minimum number of orders or sales to unlock the special offers, so be sure to discuss the requirements with your consultant.

What types of products are usually included in the November Host Special?

The products included in the November Host Special often feature seasonal items, exclusive kitchen tools, or discounts on popular products. Each year may bring different offerings, so it's important to review the current promotion details with your consultant.

Can I combine the November Host Special with other promotions?

How do I get started with hosting a party for the November special?

To get started, contact a Pampered Chef consultant to discuss your interest in hosting a party. They will help you choose a date, plan the event, and provide you with all the necessary materials and support to ensure a successful party.

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