DebbieJ
- 10,849
I ordered from www.bestpriceink.com at the recommendation of anoter consultant.
I ordered three cartridges to get free shipping, but then paid an extra $1.95 to upgrade to Priority since I needed them quickly, otherwise shipping would have been free because I spent over $40.
The ink arrived and NONE of the three cartridges worked. NONE OF THEM! One printed only in pink/red, one didn't print yellow, and one didn't work at all. I had to run out to Staples at 8:30 p.m. to get some ink that would work so I could mail out some invites.
I immediately sent an email (on 2/3) telling them they didn't work and I wanted a full refund. Their site says they respond to emails within 24 hours.
So when I still hadn't heard anything today (2/18), I called them. The woman I got on the phone couldn't help me without an invoice number. I asked her where the invoice number was on my confirmation email and she took my phone number and said she'd call me back within 10 minutes. ???? (I also heard a kid in the background, so I'm guessing this is a family business)
When she called me back, she told me I needed to send the ink back at my expense and then I would get a full refund. I told her that I was very disappointed in the product and the customer service I received and asked if she could send me a prepaid label instead. She refused to budge and argued with me on how they already paid for shipping to get it to me. She kept going on about their return policy. I asked if she could make an exception to that policy today to keep a happy customer and she said no. I asked if there was anyone who could make that decision and she said she was the one.
Since she wouldn't work with me, I told her that I would let everyone I know NOT to buy ink from her website. I told her that I was part of a company with 70,000 employees and I would be letting all of them know not to buy from her if she wasn't going to make me happy. She still chose to ignore my request for return shipping, so that's why I'm writing this message here.
NEVER EVER EVER BUY FROM WWW.BESTPRICEINK.COM EVER!!!
I will now pay to return these stupid inks because I want my money back, but be assured I will not be ordering from them every again.
I ordered three cartridges to get free shipping, but then paid an extra $1.95 to upgrade to Priority since I needed them quickly, otherwise shipping would have been free because I spent over $40.
The ink arrived and NONE of the three cartridges worked. NONE OF THEM! One printed only in pink/red, one didn't print yellow, and one didn't work at all. I had to run out to Staples at 8:30 p.m. to get some ink that would work so I could mail out some invites.
I immediately sent an email (on 2/3) telling them they didn't work and I wanted a full refund. Their site says they respond to emails within 24 hours.
So when I still hadn't heard anything today (2/18), I called them. The woman I got on the phone couldn't help me without an invoice number. I asked her where the invoice number was on my confirmation email and she took my phone number and said she'd call me back within 10 minutes. ???? (I also heard a kid in the background, so I'm guessing this is a family business)
When she called me back, she told me I needed to send the ink back at my expense and then I would get a full refund. I told her that I was very disappointed in the product and the customer service I received and asked if she could send me a prepaid label instead. She refused to budge and argued with me on how they already paid for shipping to get it to me. She kept going on about their return policy. I asked if she could make an exception to that policy today to keep a happy customer and she said no. I asked if there was anyone who could make that decision and she said she was the one.
Since she wouldn't work with me, I told her that I would let everyone I know NOT to buy ink from her website. I told her that I was part of a company with 70,000 employees and I would be letting all of them know not to buy from her if she wasn't going to make me happy. She still chose to ignore my request for return shipping, so that's why I'm writing this message here.
NEVER EVER EVER BUY FROM WWW.BESTPRICEINK.COM EVER!!!
I will now pay to return these stupid inks because I want my money back, but be assured I will not be ordering from them every again.
