shelliebeard
- 6
Left over Quick Start Boxes-Info and vent!If you had any left over I just wanted to make sure that everyone read all the way through the e-mail from home office...
"Please note that for your January commission statement, we had a processing error that caused a duplication of your Quick Start commission adjustment. You will be receiving a second commission payment (via direct deposit or check) this month to make up for the extra Quick Start commission adjustment. We apologize for this error."
I called over a week ago to speak to career solutions about the one I am getting charged for and he told me I had to send an e-mail. I sent it that day and never got a response. This is a recruit (almost) who told me she was signing. I called home office the next day and they said she did. I delivered the QSB and she never showed up on my IPT. I called HO again and they said she didn't sign. I called the recruit and her phone was disconnected (This was a booth lead from a town 40 minutes away, so I never actually met her, she just said she wanted to sign when I called her). I called HO again and explained why the QSB was gone and out of my control. They said that she did sign, but her card was declined. They recommend that I drive out there to pick it up. She's 40 minutes away and gas is high! If she isn't home I'm out that money too.
Anyhow, I don't feel I should be out the $35 because I wouldn't have delivered the box if they hadn't said that she signed. They tell us when customers cards decline and if they had let me know her card declined I might have been able to contact her sooner about it and resolved it. Now I'm out double (for now anyway) because they accidentally over charged me.
I assume they did this to everyone, maybe it's only me. Sorry this is so long. I do appreciate HO for all that they do for us. I'm just a little frustrated by this right now.
"Please note that for your January commission statement, we had a processing error that caused a duplication of your Quick Start commission adjustment. You will be receiving a second commission payment (via direct deposit or check) this month to make up for the extra Quick Start commission adjustment. We apologize for this error."
I called over a week ago to speak to career solutions about the one I am getting charged for and he told me I had to send an e-mail. I sent it that day and never got a response. This is a recruit (almost) who told me she was signing. I called home office the next day and they said she did. I delivered the QSB and she never showed up on my IPT. I called HO again and they said she didn't sign. I called the recruit and her phone was disconnected (This was a booth lead from a town 40 minutes away, so I never actually met her, she just said she wanted to sign when I called her). I called HO again and explained why the QSB was gone and out of my control. They said that she did sign, but her card was declined. They recommend that I drive out there to pick it up. She's 40 minutes away and gas is high! If she isn't home I'm out that money too.
Anyhow, I don't feel I should be out the $35 because I wouldn't have delivered the box if they hadn't said that she signed. They tell us when customers cards decline and if they had let me know her card declined I might have been able to contact her sooner about it and resolved it. Now I'm out double (for now anyway) because they accidentally over charged me.
I assume they did this to everyone, maybe it's only me. Sorry this is so long. I do appreciate HO for all that they do for us. I'm just a little frustrated by this right now.
