Delayed Shipping: Recruit's Order Still Not Shipped

[erin]

Has anyone heard if there's a big back-up with shipping?? One of my recruits has been trying to get through to home office and has been e-mailing all week. She submitted a show on Feb. 3. The money came out of her account on Feb. 9. The order still has not shipped as of today 2/19.

 

[wadesgirl]

Re: ShippingThat wouldn't be a shipping issue persay. She can check the status in CC under shipment status. I will tell her if it was ever actually shipped, maybe FedEx lost it or it never left the warehouse (happened to me before). You can also see what day they are currently working on at the top of the page. I submitted a show Sunday and it shipped yesterday so I know that they are really fast right now.

 

[pcchefjane]

Re: ShippingMine I submitted on Feb 1st was not delivered till Feb 11th & 12th but the money came out of my account on Feb 6th! They are taking the money quicker now. She does need to call HO. There was a 5 hour callback earlier today and after 15 minutes on hold with two sleepy grandkids, I hung up!

 

[DebbieJ]

Re: ShippingShe needs to call. This should have been delivered already. If you wait on hold, they pick up pretty quick.

 

[erin]

Re: ShippingThanks for the input!! I talked more with her about it and yes, there is definatly a problem. She submitted the show, got the confirmation e-mail, then it's like the show fell off the face of the earth until the money came out of her acct. It's not showing up on her tracker, it's not showing up on her shipment status page, it's like it didn't happen other than the money. She's been trying to get ahold of HO all week. She's a school teacher, so she can only sit on hold in the evenings. I tried for her yesterday and hung up after 72 minutes. It wasn't offering a call back.............She has sent 2 e-mails too. Hopefully today she can work on it again.

 

[otisbg]

Re: ShippingThe same thing happened to my supply order. I placed it on 2/2/09...and I never even got a confirmation email. I called HO last week and they told me - yes - it was received. I checked every day this week and it still wasnt showing up! The money came out of my account yesterday and I sent another email to the solution center. By the Grace of God - it is showing up as "picking" today. I take this as a good sign - the light at the end of the tunnel...however I heard that due to the economy, the light at the end of the tunnel had to be shut off! (joke)

 

[niclowther]

Re: Shipping

Thanks for the input!! I talked more with her about it and yes, there is definatly a problem. She submitted the show, got the confirmation e-mail, then it's like the show fell off the face of the earth until the money came out of her acct. It's not showing up on her tracker, it's not showing up on her shipment status page, it's like it didn't happen other than the money. She's been trying to get ahold of HO all week. She's a school teacher, so she can only sit on hold in the evenings. I tried for her yesterday and hung up after 72 minutes. It wasn't offering a call back.............She has sent 2 e-mails too. Hopefully today she can work on it again.

My recruit had a problem like that. Eventually HO said there was something wrong w/ the debit account number she entered. HO gave her a new number and still had a problem. Eventually HO straightened it out, but sucks she had so much trouble w/ her first show. Kind of discouraging.

 

[erin]

Re: ShippingTo follow up, in case someone else has this problem in the future.............
My recruit finally got a call back from HO and was able to speak to someone. There was a debit card holding everything up. Where her notice was 2 weeks ago, we don't know. She'd been checking her e-mail and voice mail looking for it when the order wasnt' shipping. So, it's all resolved now and the order is on it's way.