Customer Wants to Return Something

[jenniferlynne]

Ok. I have this girl that wants to return something that she got for Christmas. Her Mother, who lives in Rhode Island gave her the prep bowls. We live in Indiana. The Mother said she went to the PC website to order, so someone, a Director I suppose was the one that got the sale. She said she has no idea who she ordered it through and she has no receipt. I'm a little stumped on this one. Can I just email HO and see if they will take care of it?

 

[jrstephens]

I would call HO. They should be able to look it up under whoever's name it was ordered under.

 

[Admin Greg]

I'm sure they will want to know who she ordered it through.Yes, it would be best to contact HO and explain the situation. They will likely ask for the order number or the name of the consultant who made the sale. If the consultant can be identified, they may be able to help with the return or exchange process. If the consultant cannot be identified, HO may be able to assist in finding a solution. It is always best to communicate with HO in situations like this to ensure the best outcome for both the customer and the consultant.