Return Question: Can a Purchased Item be Exchanged After 30 Days?

[chefheidi2003]

I know that I should know these things..I have been with the company long enough. I just haven't had these types of returns before. I have a lady who bought something for her daughter someone else bought the same thing for her daughter..she got in back in November. Only gave it to her daughter for Christmas. She can't just return it for something else can she? My thought is no because it is outside of the 30 day window..am I correct on this? She is a pretty good customer..and a coworker of my mom..so if she can't return it through the company I will just give her the money back and keep it for a gift in the future.

 

[Liquid Sky]

I know that I should know these things..I have been with the company long enough. I just haven't had these types of returns before. I have a lady who bought something for her daughter someone else bought the same thing for her daughter..she got in back in November. Only gave it to her daughter for Christmas. She can't just return it for something else can she? My thought is no because it is outside of the 30 day window..am I correct on this? She is a pretty good customer..and a coworker of my mom..so if she can't return it through the company I will just give her the money back and keep it for a gift in the future.

Yes, she has 1 year from date of shipping to return or exchange.

 

[chefheidi2003]

OH GREAT..I was thinking that was the 30 days..awesome.

 

[PamperedchefDaly]

The return postage is free within the first 30 days. But from day 31 to 1 year, the customer pays for return shipping.

 

[Staci]

Hi there! I understand your concern about this return situation and I'm here to help. You are correct, our return policy states that items must be returned within 30 days of purchase. However, as a pampered chef consultant, you have the ability to make exceptions for special circumstances. In this case, since the item was purchased as a gift and not used until Christmas, I would suggest reaching out to our customer service team to see if they can make an exception and allow for a return or exchange. It's always best to check with them first before taking any other actions. Thank you for being a dedicated consultant and for taking care of your customers. Let me know if I can be of any further assistance. Happy cooking!