Customer??? Not Getting Products!

[nicki25]

I had a message yesterday from the home office about a guest of mine not gettting their products. I didn't recognize the name so I called home office back to get the right spelling of the name and found out it is a lady that says she ordered her products from me this past March. I have been through all of my shows and have no one named this and I haven't ever heard of this lady. So, I called HO back and told her that I can't find her name anywhere and the lady from HO has the info. and is going to investigate it further and then let me know what she finds out. I have never had this happen before in my 7 years of selling PC.

 

[janetupnorth]

I hope they sort it out. She is probably one of those that tried to order on your website and didn't "confirm" the transaction. I bet she never made any payment.

 

[Trish1953]

Or maybe someone who combined her order with someone else at at a show? I always worry about the warranty on those orders.

Trish in Texas
Independent Consultant

 

[hperschnick]

I was going to say that too - maybe she was at a show and combined orders with someone to save on shipping... then the friend got her order and forgot that they went together.

I was dealing with this issue with my mom tonight. My sister is doing a catty show and my mom wants to put all of the orders she collected from work on her order to save them shipping. IT'S ONLY 4 DOLLARS!!! I tried to discourage her and told her that if there was a problem with any products she was on her own because they wouldn't have receipts. I'm so mad!! Sorry... didn't mean to hijack - I'm just fuming!

 

[chefann]

I was dealing with this issue with my mom tonight. My sister is doing a catty show and my mom wants to put all of the orders she collected from work on her order to save them shipping. IT'S ONLY 4 DOLLARS!!! I tried to discourage her and told her that if there was a problem with any products she was on her own because they wouldn't have receipts. I'm so mad!! Sorry... didn't mean to hijack - I'm just fuming!

The other problem with doing this is that HO will only receive $4 for shipping the entire show. The more often that this happens, the more likely it is that they'll raise shipping rates.

 

[chefann]

Nicki- I hope this is resolved quickly and painlessly. She probably thought she ordered, but never completed the order online (stupid finalize button).

 

[ivykeep]

on my very first show I had a friend from out of state adding an order to my friend who was hosting the show on my PWS. I was chatting with the oos friend and she mentioned an item on the order because she was going to give it a gift. I double checked and I did NOT have any orders on my website -- we think she didn't finalize it since she didn't get a confirmation email. I'm so glad I talked to her because it was almost $100!

I really wish there were some way that PWS saved partial entered orders and let us see them so we can follow up with orders that aren't complete and don't lose a sale because of a finialize error.

 

[ChefBeckyD]

I bet it is the issue of not finalizing the order....but I would be interested to know what HO finds out as they research it.........

 

[hperschnick]

The other problem with doing this is that HO will only receive $4 for shipping the entire show. The more often that this happens, the more likely it is that they'll raise shipping rates.

I know... I am so mad at her but she told everyone this before she talked to me. I told her we would NOT be doing this again. There are about 5-6 other orders for the show and they are all separate so HO will get more than 4 for the entire show. That doesn't fix it but it should cover their shipping costs.

 

[chefann]

I really wish there were some way that PWS saved partial entered orders and let us see them so we can follow up with orders that aren't complete and don't lose a sale because of a finialize error.

Send an email to Tech Support requesting this feature. You're not the only person who wants it, but they won't work on it until they get several requests.