Customer Had Problem Ordering Through My Website for Show

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Discussion Overview

This thread discusses a participant's experience with a problematic order placed through their website for a show. The participant shares details about the confusion surrounding the order process and the subsequent issues that arose, including a cancellation and difficulties with credit card information. Other participants express sympathy and share their own experiences or offer encouragement.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant describes a customer's difficulty placing an order through their website, leading to confusion and a significant order mistakenly processed under another consultant's name.
  • Another participant mentions that they have not experienced issues with orders through their website, expressing relief that the original participant was able to resolve the situation with help from headquarters.
  • Several users congratulate the original participant on nearing their first $1000 show and express excitement about the achievement.
  • One participant suggests sending a small gift to the customer as a gesture of appreciation for their order amidst the complications.

Areas of Agreement / Disagreement

Views differ regarding the frequency of issues with website orders, as some participants have not encountered similar problems while others have shared experiences of confusion during the ordering process.

Contextual Notes

The discussion reflects personal experiences with the ordering process on the Pampered Chef website, highlighting the challenges faced by consultants in managing customer orders and the support received from headquarters.

Who May Find This Useful

Consultants who have experienced similar issues with online orders or those interested in sharing their own experiences related to customer orders may find this discussion relevant.

P
pamperedgirl3
Messages
2,084
This afternoon I got a call from someone who had wanted to place an order through my website for tonight's show. He said that he wasn't able to order through my website. I don't know if he couldn't get on my website, or if he had trouble ordering on it--I was pretty confused by the whole thing! Has anyone else had problems with this? Usually it's because the person doesn't put the host's name down & it goes as an indiv. order.

Well, get this...He ends up trying the main PC website, somehow thinking that at the end it will ask for the host's name. Of course it doesn't & shows him his confirmation with another consultant's name--it went through the lead system! It was also a $240 order! So I called HO & of course it wasn't showing up yet & they asked me to call back this evening--had the show at 7 so I couldn't. So I call when I get home around 9:30 & luckily she was able to cancel the order--his credit card will just get charged & then they'll credit it within a few days. So I figure we're all set--but somehow when I called him to get his credit card info, I must have written down a wrong number b/c when I enter it into P3, it says the number is invalid! Could anything else go wrong with this order?!?!?!?! So I get to call him tomorrow to try to sort it out! On a positive note--the show is $12 away from my first $1000 show! I normally close shows that night, but the host wanted to hit $1000, so I'm giving her until Sunday. Plus she didn't have a wish list that big!

Sorry so long! I just can't believe all that went wrong with just one order!
 
The whole of Pampered Chef is down
pamperedgirl3 said:
This afternoon I got a call from someone who had wanted to place an order through my website for tonight's show. He said that he wasn't able to order through my website. I don't know if he couldn't get on my website, or if he had trouble ordering on it--I was pretty confused by the whole thing! Has anyone else had problems with this? Usually it's because the person doesn't put the host's name down & it goes as an indiv. order.

Well, get this...He ends up trying the main PC website, somehow thinking that at the end it will ask for the host's name. Of course it doesn't & shows him his confirmation with another consultant's name--it went through the lead system! It was also a $240 order! So I called HO & of course it wasn't showing up yet & they asked me to call back this evening--had the show at 7 so I couldn't. So I call when I get home around 9:30 & luckily she was able to cancel the order--his credit card will just get charged & then they'll credit it within a few days. So I figure we're all set--but somehow when I called him to get his credit card info, I must have written down a wrong number b/c when I enter it into P3, it says the number is invalid! Could anything else go wrong with this order?!?!?!?! So I get to call him tomorrow to try to sort it out! On a positive note--the show is $12 away from my first $1000 show! I normally close shows that night, but the host wanted to hit $1000, so I'm giving her until Sunday. Plus she didn't have a wish list that big!

Sorry so long! I just can't believe all that went wrong with just one order!
Click to expand...



I noticed today when I went to check on my supply shipment status, It had a notice that the site will be down at 11:30 pm CT to around 6:30am CT. This includes CC, PWS, PP, and P3. Everything is down!!:(
 
Congrats
pamperedgirl3 said:
This afternoon I got a call from someone who had wanted to place an order through my website for tonight's show. He said that he wasn't able to order through my website. I don't know if he couldn't get on my website, or if he had trouble ordering on it--I was pretty confused by the whole thing! Has anyone else had problems with this? Usually it's because the person doesn't put the host's name down & it goes as an indiv. order.

Well, get this...He ends up trying the main PC website, somehow thinking that at the end it will ask for the host's name. Of course it doesn't & shows him his confirmation with another consultant's name--it went through the lead system! It was also a $240 order! So I called HO & of course it wasn't showing up yet & they asked me to call back this evening--had the show at 7 so I couldn't. So I call when I get home around 9:30 & luckily she was able to cancel the order--his credit card will just get charged & then they'll credit it within a few days. So I figure we're all set--but somehow when I called him to get his credit card info, I must have written down a wrong number b/c when I enter it into P3, it says the number is invalid! Could anything else go wrong with this order?!?!?!?! So I get to call him tomorrow to try to sort it out! On a positive note--the show is $12 away from my first $1000 show! I normally close shows that night, but the host wanted to hit $1000, so I'm giving her until Sunday. Plus she didn't have a wish list that big!

Sorry so long! I just can't believe all that went wrong with just one order!
Click to expand...

Congrats on an almost $1,000 show. I hope you get it!! It will be all worth it when it's all over and done with.
Yes call him tomorrow and explain you must have written down his CC wrong and get the right one. Also tell him that you really appreciate the order and would love to send him a FREE SB recipe book for all this trouble or whatever cheap prize you have available.
A $240 order is great! Keep us posted!!

Debbie :D
 
  • Thread starter
  • #4
DebbieSAChef said:
Congrats on an almost $1,000 show. I hope you get it!! It will be all worth it when it's all over and done with.
Yes call him tomorrow and explain you must have written down his CC wrong and get the right one. Also tell him that you really appreciate the order and would love to send him a FREE SB recipe book for all this trouble or whatever cheap prize you have available.
A $240 order is great! Keep us posted!!

Debbie :D
Click to expand...

Debbie, what a great idea!! Thank you! I'll definitely send him a SB. It's my biggest single order to date! On my biggest show to date!
 


Hi there! I'm sorry to hear about the trouble you had with that order. It sounds like there were a lot of unexpected complications. I haven't personally had any issues with orders through my website, but I'm glad you were able to get it sorted out with HO's help. Hopefully, everything will go smoothly with the credit card information tomorrow. And congrats on almost hitting your first $1000 show! That's exciting! Keep up the good work.
 

Frequently Asked Questions

What should I do if a customer reports a problem ordering through my Pampered Chef website for a show?

If a customer encounters an issue while trying to place an order through your website, first encourage them to refresh the page or try using a different browser. If the problem persists, ask them to clear their browser's cache and cookies. If they still cannot complete the order, take note of the specific issue they are facing and contact Pampered Chef customer service for assistance.

How can I help a customer who received an error message while ordering?

Instruct the customer to take a screenshot of the error message they received, as this will help in diagnosing the issue. You can then guide them to try again after clearing their browser's cache. If the error continues, gather the details and reach out to Pampered Chef support for further help.

What information should I collect from the customer if they experience ordering issues?

When a customer reports an issue, collect their name, email address, a description of the problem, any error messages they received, and the browser they were using. This information will be useful when contacting customer support for a resolution.

Can I manually place an order for a customer who had trouble on my website?

Yes, you can manually place an order for a customer if they are unable to do so through your website. Make sure to gather all necessary information from the customer, including their order details and payment information, and then enter the order through your consultant portal.

What steps can I take to prevent future ordering issues for my customers?

To minimize ordering issues, ensure that your website is up to date and that you regularly test the ordering process yourself. Inform your customers about the best practices for ordering, such as using updated browsers and clearing cache. Additionally, keep them informed about any potential technical issues or maintenance that may affect their experience.

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